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Posted Mar 16, 2012
8:44:10 AM
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No dial tone

Hi,

 

My phone had no dial tone this morning which I discovered when my alarm trouble signal was beeping at me, I had full internet and TV, when I dialed my number from my cell phone it went straight to voicemail.

 

Before I left for work I restarted the RG and the phone got dial tone. I got the alarm trouble sound the other day and didn't research it but I assume whatever the cuase is its the same.

 

I was downloading a tool from the website but it required a reboto and I needed to go to work

What steps should I take next?

 

Thanks

A-

Hi,

 

My phone had no dial tone this morning which I discovered when my alarm trouble signal was beeping at me, I had full internet and TV, when I dialed my number from my cell phone it went straight to voicemail.

 

Before I left for work I restarted the RG and the phone got dial tone. I got the alarm trouble sound the other day and didn't research it but I assume whatever the cuase is its the same.

 

I was downloading a tool from the website but it required a reboto and I needed to go to work

What steps should I take next?

 

Thanks

A-

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Mar 16, 2012 12:53:13 PM
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ATTAlexCM wrote:

Welcome A- and thank you for posting.  I'm sorry to hear about the trouble.  If you've already restarted the Gateway and the trouble continues, please send me a Private Message.  We'll get you in touch with the group that can look into it.

 

Regards,

Alex


Rebooting the RG seems to have fixed it, I had dial tone when I went home for lunch

Thanks

A-

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No dial tone

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Mar 16, 2012 10:06:24 AM
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There has been a nationwide outage with U-verse voice this morning.  My service has been restored.  I don't know if everyone's service has been restored.

There has been a nationwide outage with U-verse voice this morning.  My service has been restored.  I don't know if everyone's service has been restored.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 16, 2012 10:09:00 AM
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Welcome A- and thank you for posting.  I'm sorry to hear about the trouble.  If you've already restarted the Gateway and the trouble continues, please send me a Private Message.  We'll get you in touch with the group that can look into it.

 

Regards,

Alex

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Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Welcome A- and thank you for posting.  I'm sorry to hear about the trouble.  If you've already restarted the Gateway and the trouble continues, please send me a Private Message.  We'll get you in touch with the group that can look into it.

 

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: No dial tone

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Mar 16, 2012 10:59:28 AM
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texasguy37 wrote:

There has been a nationwide outage with U-verse voice this morning.  My service has been restored.  I don't know if everyone's service has been restored.


Noticed that too, when I got up this morning the Phone1 light on the RG was out and no dial tone, rebooted the RG and everything seems back to normal.


texasguy37 wrote:

There has been a nationwide outage with U-verse voice this morning.  My service has been restored.  I don't know if everyone's service has been restored.


Noticed that too, when I got up this morning the Phone1 light on the RG was out and no dial tone, rebooted the RG and everything seems back to normal.

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Mar 16, 2012 12:53:13 PM
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ATTAlexCM wrote:

Welcome A- and thank you for posting.  I'm sorry to hear about the trouble.  If you've already restarted the Gateway and the trouble continues, please send me a Private Message.  We'll get you in touch with the group that can look into it.

 

Regards,

Alex


Rebooting the RG seems to have fixed it, I had dial tone when I went home for lunch

Thanks

A-


ATTAlexCM wrote:

Welcome A- and thank you for posting.  I'm sorry to hear about the trouble.  If you've already restarted the Gateway and the trouble continues, please send me a Private Message.  We'll get you in touch with the group that can look into it.

 

Regards,

Alex


Rebooting the RG seems to have fixed it, I had dial tone when I went home for lunch

Thanks

A-

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