Mentor
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2 Messages
New on demand Format
The new on demand format is awful! The boxes look like att is trying to be like the facebook 'likes' which suck anyway. Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder. When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!!
Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.
"if it ain't broke don't fix it"
mibrnsurg
Expert
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20.4K Messages
11 years ago
No it wasn't slow for me on the 1216, I did have new VOD b4 I got rid of it and it was not slow, just not as fast as the 2250 I have now, and I mean fast on the 2250.
More showtimes is a known problem by ATT. I've seen Search unavailable,I just back out and go in again and it's there. 😉
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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baseballisback
ACE - Professor
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7.6K Messages
11 years ago
100 MPH is fast. 80 MPH is still fast, but slower than 100. That's what I'm saying. It's still not as fast as what it could be.
Couple that with the other known bugs, and AT&T has made a big goof.
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Remy525
Voyager
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2 Messages
11 years ago
I also use the list view, which isn't easy since a chunk of it is cut off from my screen (guess my tv isn't wide enough?). It takes a long time to get to this list in the first place, in comparison to the old version of on demand, as I too get that frustrating circle in the bottom corner. Then you have to keep going from screen to screen to screen, and with every switch comes that darn circle, the slow load, like watching paint dry. When you finally do land on the show to watch, what do you get? Another circle, another very slow load. NEVER used to be this way! On Demand used to come up as quickly as the shows recorded on the DVR.
Adding to the pain is the fact that you get the same result when seeking to find "more showtimes." This used to come up right away but now takes forever to load, and when it finally does it includes the HD channels which I don't subscribe to and have blocked.
I use a tv to, well, watch tv; this change seems to be anything but beneficial for a tv-using viewer. I am extremely dissatisfied with this change in service.
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Scott53
Guru
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565 Messages
11 years ago
I have read all the nice posts about switching to list mode and they are very helpful, thanks folks.
Now that being said, yesterday I was going to select a movie for the grandkids and even one of them said, "Wow, this is really slow!" while we were simply waiting for the original application to load (from the mouthes of babes). This is well before I even had the choice for list or pictures.
This new upgrade is pretty much a downgrade IMHO. I am finding VOD to be a feature not worth the wait, sorry Uverse geeks, or techs which ever you prefer, you overthought this one to death!
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Scott53
Guru
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565 Messages
11 years ago
Doing a reply to my own post is a bit tacky agreed, but do any of you old timers remember in 2007 when Uverse did that nation wide system upgrade and blew the whole system up for 3 days? I always wondered what happened to the person who did that? Guess I now have a sneaky feeling they are in charge of IT software programming changes for the system. Hmmm could it be that the Peter Principle is alive and well at AT&T?
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Scott53
Guru
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565 Messages
11 years ago
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skeeterintexas
ACE - Expert
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27.6K Messages
11 years ago
Maybe whoever blew the whole system back then was put in charge of making On Demand "better".
Head of development, circa 2007: "OK...that didn't work the way we thought. Hey, how about you guys look over the On Demand stuff and see how you think we can make it new & improved."
IT team: "Cool....let's make it look like Netflix. Everybody loves Netflix!"
Boss: "OK guys, I'm trusting you on this one. Make it work."
Walks out of meeting crossing fingers and shaking head....
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Scott53
Guru
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565 Messages
11 years ago
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skeeterintexas
ACE - Expert
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27.6K Messages
11 years ago
I just had some of my equipment changed and upgraded and the Prem Tech said "I see here that your account is in the 1000s. That means you were one of the first to get Uverse." He went on to say "Here's my number. If you have any problems, you shouldn't even have to call Customer Service. Call me. You'll always be at the top of the list."
Now, I have no idea what that means but I like the thought of being special.
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mibrnsurg
Expert
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20.4K Messages
11 years ago
For me it was never slow loading even on my old Vip1216 (in fairness I rebooted just about every week).
Then on my Vip2250 it was fast, but after a non-destructive disaster recovery, that fixed a dark HDMI PQ problem (figured that one out myself, something might have been corrupted in recent upgrade), it is downright snappy in 1-2 seconds it loads. Then if I hit again, it loads instantly.
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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