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Posted Apr 24, 2013
7:53:59 AM
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New on demand Format
Edited by ATTMarianaCM on Sep 16, 2013 at 10:46:27 AM

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

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New on demand Format

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Apr 24, 2013 6:20:57 PM
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Teacher

Agreed.  Needs to at least have the option to switch back to the classic interface.  Things take way too long to load and you can't see the titles unless it is highlighted.

Agreed.  Needs to at least have the option to switch back to the classic interface.  Things take way too long to load and you can't see the titles unless it is highlighted.

Re: New on demand Format Sucks

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Apr 24, 2013 8:55:44 PM
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Guru

It is slow when i try loading the U-bar...

Im not Smart! The Voices in my Head are!!

It is slow when i try loading the U-bar...

Re: New on demand Format Sucks

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Apr 25, 2013 5:51:35 AM
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Scholar

Slow, Slow and slower. And has slowed down everything from changing channels to well, EVERYTHING!

Slow, Slow and slower. And has slowed down everything from changing channels to well, EVERYTHING!

Re: New on demand Format Sucks

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Apr 25, 2013 10:55:34 AM
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Scholar

Ondemand format does not bother me that much i mostly use it watch HBO or Starz ondemand if you want full seaons of shows my advise would be to sign up for Netflix or Amazon Prime i use both and there great .

Ondemand format does not bother me that much i mostly use it watch HBO or Starz ondemand if you want full seaons of shows my advise would be to sign up for Netflix or Amazon Prime i use both and there great .

Re: New on demand Format Sucks

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Apr 25, 2013 1:17:39 PM
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Tmhcch wrote:

Agreed.  Needs to at least have the option to switch back to the classic interface.  Things take way too long to load and you can't see the titles unless it is highlighted.


Here's an article that can help you switch the interface - https://www.att.com/esupport/article.jsp?sid=KB419810

 

Thanks for the feedback on the new interface, I appreciate it!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Tmhcch wrote:

Agreed.  Needs to at least have the option to switch back to the classic interface.  Things take way too long to load and you can't see the titles unless it is highlighted.


Here's an article that can help you switch the interface - https://www.att.com/esupport/article.jsp?sid=KB419810

 

Thanks for the feedback on the new interface, I appreciate it!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: New on demand Format Sucks

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Apr 25, 2013 1:31:47 PM
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Guru

Great article! Thanks for sharing it!

Great article! Thanks for sharing it!

Re: New on demand Format Sucks

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Apr 26, 2013 12:23:04 PM
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Scholar

jamileh wrote:

Tmhcch wrote:

Agreed.  Needs to at least have the option to switch back to the classic interface.  Things take way too long to load and you can't see the titles unless it is highlighted.


Here's an article that can help you switch the interface - https://www.att.com/esupport/article.jsp?sid=KB419810

 

Thanks for the feedback on the new interface, I appreciate it!


Is there anyone for those without the new interface able to get it....or is a roll out type of thing?


jamileh wrote:

Tmhcch wrote:

Agreed.  Needs to at least have the option to switch back to the classic interface.  Things take way too long to load and you can't see the titles unless it is highlighted.


Here's an article that can help you switch the interface - https://www.att.com/esupport/article.jsp?sid=KB419810

 

Thanks for the feedback on the new interface, I appreciate it!


Is there anyone for those without the new interface able to get it....or is a roll out type of thing?

Re: New on demand Format Sucks

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Apr 26, 2013 12:29:38 PM
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ACE - Expert
Linkgx1 - I am thinking it is rollout because I have the old one & followed the directions to switch, but it did not switch. The directions do not make sense to me because it says press the OK button. The OK button selects whatever is highlighted.
Linkgx1 - I am thinking it is rollout because I have the old one & followed the directions to switch, but it did not switch. The directions do not make sense to me because it says press the OK button. The OK button selects whatever is highlighted.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Apr 26, 2013 12:58:54 PM
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ACE - Scholar

Thank you for the article.Much better . I would have quit uverse if I had to use the other way.

Thank you for the article.Much better . I would have quit uverse if I had to use the other way.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Apr 26, 2013 5:10:32 PM
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Teacher

Thanks for the article.  It is better, but it still takes forever to load anything.  Is there a fix for that too?

Thanks for the article.  It is better, but it still takes forever to load anything.  Is there a fix for that too?

Re: New on demand Format Sucks

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Apr 28, 2013 11:24:21 AM
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Professor
I never use the apps, so it really does not affect me, what the interface looks like. The time or two that I have gone in there, I have had no issues with the appearance.

As for stating that it looks like Facebook, I would compare it more to a Android or Windows 8 Metro Interface, not Facebook.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
I never use the apps, so it really does not affect me, what the interface looks like. The time or two that I have gone in there, I have had no issues with the appearance.

As for stating that it looks like Facebook, I would compare it more to a Android or Windows 8 Metro Interface, not Facebook.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: New on demand Format Sucks

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Apr 28, 2013 12:34:49 PM
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Mentor

Anyone using a Xbox 360, have you been able to use OnDemand with the new UI. I keep getting "This video is currently unavailable or has been removed from U-Verse On Demand. Please try again later." error. OnDemand was working before the new UI, and works on the other set-top boxes.

Anyone using a Xbox 360, have you been able to use OnDemand with the new UI. I keep getting "This video is currently unavailable or has been removed from U-Verse On Demand. Please try again later." error. OnDemand was working before the new UI, and works on the other set-top boxes.

Re: New on demand Format Sucks

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Apr 29, 2013 2:34:54 PM
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Teacher

In the last week you changed the interface for the on-demand for Uverse to a very graphical interface.

 

I find it very time consuming to use as comparied to the previous interface that was text based.  I don't need pictures of the shows.  Please return to the text based interface or give us an option.!!!!!

In the last week you changed the interface for the on-demand for Uverse to a very graphical interface.

 

I find it very time consuming to use as comparied to the previous interface that was text based.  I don't need pictures of the shows.  Please return to the text based interface or give us an option.!!!!!

New interface for on-demand

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Apr 29, 2013 3:28:05 PM
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ACE - Expert
cclendinen -
This was offered as a method for changing back. But, it said it is still slow. I do not see how it can work because ok is used to go to what is selected. Let us know if it works.
I still have the old one.
https://www.att.com/esupport/article.jsp?sid=KB419810#fbid=Nk0ApleJHYM
cclendinen -
This was offered as a method for changing back. But, it said it is still slow. I do not see how it can work because ok is used to go to what is selected. Let us know if it works.
I still have the old one.
https://www.att.com/esupport/article.jsp?sid=KB419810#fbid=Nk0ApleJHYM
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New interface for on-demand

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Apr 30, 2013 6:08:07 AM
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Professor
I have not seen a change to OnDemand. Are you talking about the online interface at http://uverseonline.att.net/

People, you need to clarify what you are exactly talking about, because it helps in better explaining what you are talking about.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
I have not seen a change to OnDemand. Are you talking about the online interface at http://uverseonline.att.net/

People, you need to clarify what you are exactly talking about, because it helps in better explaining what you are talking about.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: New interface for on-demand

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Apr 30, 2013 6:49:36 AM
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ACE - Expert
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New interface for on-demand

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Apr 30, 2013 7:25:26 AM
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Expert
The new OnDemand interface has not been rolled out everywhere yet. Many people still have the older interface.

I still have the older interface in the Houston, TX area.
The new OnDemand interface has not been rolled out everywhere yet. Many people still have the older interface.

I still have the older interface in the Houston, TX area.

Re: New interface for on-demand

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Apr 30, 2013 7:48:34 AM
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Scholar

This is first i have heard of new format i quess there trying to make it easy to find shows and movies .

This is first i have heard of new format i quess there trying to make it easy to find shows and movies .

Re: New interface for on-demand

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Apr 30, 2013 8:06:57 AM
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Professor
If it is going towards the Netflix or Amazon OnDemand type interface, then yes I would say it could be mixed reactions. Especially with those who hate change or alway have something to cpalin about, even though it may be for the better.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
If it is going towards the Netflix or Amazon OnDemand type interface, then yes I would say it could be mixed reactions. Especially with those who hate change or alway have something to cpalin about, even though it may be for the better.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: New interface for on-demand

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Apr 30, 2013 9:22:04 AM
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I agree
I agree

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May 1, 2013 7:30:16 AM
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ACE - Master
Edited by dhascall on May 1, 2013 at 7:31:18 AM

Some of the decisions that AT&T comes up with are quite baffling.  I have long wondered if they actually use focus groups or somehow engage actual users ( besides simple surveys) before implementing something.  They have a good pool of participants here (both veterans and newcomers).  They honestly can't learn their customers JUST through surveys.

Some of the decisions that AT&T comes up with are quite baffling.  I have long wondered if they actually use focus groups or somehow engage actual users ( besides simple surveys) before implementing something.  They have a good pool of participants here (both veterans and newcomers).  They honestly can't learn their customers JUST through surveys.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New interface for on-demand

[ Edited ]
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May 1, 2013 8:01:45 PM
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Master

Had messages on my boxes today when I got home.  DFW now has the new On Demand interface.  Don't mind the design since I use Netflix and Amazon Prime on my Roku, I just wish it was quicker. It really is much slower than before.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Had messages on my boxes today when I got home.  DFW now has the new On Demand interface.  Don't mind the design since I use Netflix and Amazon Prime on my Roku, I just wish it was quicker. It really is much slower than before.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Re: New interface for on-demand

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May 2, 2013 7:21:44 PM
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Teacher

cclendinen wrote:

In the last week you changed the interface for the on-demand for Uverse to a very graphical interface.

 

I find it very time consuming to use as comparied to the previous interface that was text based.  I don't need pictures of the shows.  Please return to the text based interface or give us an option.!!!!!


ugh!!! the new interface is terrible!!! please make it go away!!!

 

 


cclendinen wrote:

In the last week you changed the interface for the on-demand for Uverse to a very graphical interface.

 

I find it very time consuming to use as comparied to the previous interface that was text based.  I don't need pictures of the shows.  Please return to the text based interface or give us an option.!!!!!


ugh!!! the new interface is terrible!!! please make it go away!!!

 

 

Re: New interface for on-demand

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May 6, 2013 7:48:31 PM
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Teacher

I heard about this new interface from a friend I want it is there any video reviews on youtube for the new look? i've looked but can't find anything but this it would be nice to see a video review of the new look

I heard about this new interface from a friend I want it is there any video reviews on youtube for the new look? i've looked but can't find anything but this it would be nice to see a video review of the new look

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May 7, 2013 5:43:20 AM
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ACE - Expert
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New interface for on-demand

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May 7, 2013 8:24:18 AM
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Teacher

thanks

thanks

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May 7, 2013 2:11:26 PM
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ACE - Master

Still have the old, "fast" interface, in Indianapolis, Smiley Wink

Still have the old, "fast" interface, in Indianapolis, Smiley Wink

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New interface for on-demand

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May 8, 2013 10:32:02 AM
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ACE - Expert

Still here too in metro Detroit, they did re-do it about 6-9 months ago, regrouping the Free Shows in a different way.  It wasn't hard to figure out though. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Still here too in metro Detroit, they did re-do it about 6-9 months ago, regrouping the Free Shows in a different way.  It wasn't hard to figure out though. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New interface for on-demand

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May 8, 2013 12:20:27 PM
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Teacher

now we just need a netflix app hmmmmmm

now we just need a netflix app hmmmmmm

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