New Voice Install problem-old landline was forwarded

@joewray - Two thoughts-

If your new service has been installed in the routing system, the originating calls will never get to your oldterminating equipment. Calls are routed from originating equipment & will go to your new u-verse equipment. The only glitch is how well originators update the routing.

Have you accessed your new voice mail. I am remembering accesing by computer & also *98(?)  to complete the process.

Maybe call 1-800-288-2020 & ask for a reset on your voicemail.

You do not still have an answering machine connected?? Did you previously have caller ID?? Saw a problem with an answering machine that previously was not getting caller ID. When it saw the caller ID it blocked the call - all calls.

Yes, have set up new Uverse voice mail on computer & phone.  As noted, I think the problem is the call forwarding on my former AT&T landline (same # as uverse) because the incoming calls on Uverse are forwarded to my mobile # instead of going to Uverse voice mail.

Can't access old residential call forwarding to cancel it, I assume, because AT&T cancelled that account when Uverse was set up.

Thanks for any ideas to resolve.

By the way, to answer your previous, no answering machine was activated.

@joewray - It is possible that the answering machine could cause a problem even though it is not activated. In fact you should rule out all your house wiring by connecting a simple phone direct to the RG.

If that is still a problem & you feel you have completed the start up process you should call in for a reset.

Have removed phone with answering machine. No change 

@joewray   Have you tried to forward the Uvoice line then unforward it?

List of all Uvoice codes:

https://www.att.com/esupport/article.html#!/u-verse-voice/KM1000459

Good luck 😉

Chris
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Called uverse voice support and they made changes in Safe Call Forwarding settings on the portal that, for some reason, were causing problems. Good to go now (I hope)😬.