Ask a question

    Reply
    Highlighted
    Posted Dec 8, 2010
    8:25:37 AM
    View profile
    Max Turbo? More like Max Plus!

    I had my U-Verse Internet hooked up on Friday, December 3rd with the Max Turbo plan. The line tech came out, hooked everything up, and told me I should be getting my 25/5 speed since I was about 700' from the VRAD. Instead I only get 15-17Mbps down depending on speed test and server and slightly under 0.5 Mbps up pretty consistently. The tech runs some tests, tells me there's a lot of noise on the line and schedules a splicer to come out that evening and give me a new line from the pole to a new dropbox.

     

    That evening the splicer arrives, does exactly the above and I run several speedtests to get the exact same result. He checks his laptop in his van and tells me that there's another node connected to my line about 1000' down that was dividing my signal and schedules with me to come back the next morning to cut off that line. Next morning he shows up, cuts off the line, I run the speed tests and it's the same. He apologizes, says that he's really just a copper guy and doesn't know that much about fiber so he calls the office, consults a good while, then tells me that the line is too close to the VRAD and he needs to add an extra 1000' of line which he does underneath my house.

     

    Once again, I run the tests and it's all still the same. Finally he tells me that his fiber guy claims that the speed I'm getting is actually very good despite it being quite a bit less than the advertised 25/5. I tell him that I'm seeing speedtest results all around the web that point at people getting about 23/2.7 a lot of the time and he just reiterates that he's a copper guy so he really doesn't know what to say.

     

    All I seem to have left now is to call AT&T again, ask for a fiber guy to come out and give me what I'm paying for, or to drop me to Max Plus 18/1.5 with a guarantee that I won't get less than the 17/0.5 I'm currently getting. At the very least the latter plan will save me $10/month. Smiley Sad

    5
    (1)
    • Rate this reply
    View profile
    Solved
    Dec 8, 2010 9:36:04 PM
    5
    (1)
    Expert
    Edited by SomeJoe7777 on Dec 8, 2010 at 9:37:01 PM

    OK, so you have a router-behind-router setup.

     

    First thing to try is to remove your router from the equation and plug a computer directly to the U-Verse RG and then test your speeds.

     

    Second, it is not possible to disable DHCP on the U-Verse router.  It has to be left on for for the U-Verse set-top boxes, even if you don't have TV service.

     

    Third, you must have the U-Verse RG's internal subnet as a different network from your D-Link's internal subnet.  By default, the U-Verse's internal subnet is 192.168.1.0/24.  You should set your D-Link internal subnet to something different, such as 192.168.2.0/24.

     

    Fourth, to properly use a router-behind-router setup, you need to set your router as the DMZPlus device in the U-Verse RG's configuration.

     

    I do not see anything wrong with your line stats.

     

    Accepted Solution

    Max Turbo? More like Max Plus!

    22,735 views
    15 replies
    (0) Me too
    (0) Me too
    Post reply
    View all replies
    (15)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 9:01:30 AM
    0
    (0)
    Expert

    Please download U-Verse Realtime, install it, and post screenshots of the IP/Profile tab, Bitloading tab, Error Table tab, and Coax/HPNA tab.

    To post screenshots here in the forum, you will need to upload them to a photo sharing site, like Picasa, Google, Photobucket, ImageShack, etc.

    Re: Max Turbo? More like Max Plus!

    2 of 16 (22,722 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 2:37:51 PM
    0
    (0)
    ACE - Master

    Call customer service and make sure you are actually set up on the 24/3 plan.  There have been a couple of posters in here that had the same issue and when they called they weren't set up correctly

     

    ” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

    Re: Max Turbo? More like Max Plus!

    3 of 16 (22,635 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 9:06:59 PM
    0
    (0)
    Teacher
    Hosted by imgur.comHosted by imgur.comHosted by imgur.comHosted by imgur.com

    Re: Max Turbo? More like Max Plus!

    4 of 16 (22,590 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 9:10:48 PM
    0
    (0)
    Teacher

    Ah, 24/3 I knew that but I kept typing 25/5 without once thinking something was up.

     

    Anyway, I did speak with a customer service rep this morning who told me that everything was set up for 24/3 on their end and that diagnostics from the office indicated that I should be receiving much closer to those speeds. I was then advised to clear my browser cache and reboot my modem. I haven't yet done either but may give a whirl for the fun of it.

    Re: Max Turbo? More like Max Plus!

    5 of 16 (22,589 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 9:17:12 PM
    0
    (0)
    Scholar

    How is your computer hooked up, wirless or wired?

    Re: Max Turbo? More like Max Plus!

    6 of 16 (22,580 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 9:22:29 PM
    0
    (0)
    Teacher

    Wired. I was previously an AT&T dry-loop DSL customer on the Elite plan. I ran from the Motorola modem to my D-Link gigabit ethernet router and also used a Linksys wireless router as an extender/access point. With the U-Verse fiber optic I simply took the new provided modem, disabled Wi-Fi and DHCP to turn it back into a dumb modem and plugged it right back into my previous setup.

     

    Everything should be configured optimally for my home network setup, though I'm open to any suggestions you may have.

    Re: Max Turbo? More like Max Plus!

    7 of 16 (22,572 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 9:30:27 PM
    0
    (0)
    Scholar

    Ok, I am going to send this to my Labs guy tomorrow and let him look at your test results and the way you have everything set up.  I have a lot of thoughts on this one but would prefer to get the experts opinion first.

     

    Have you tried hooking up directly to the 2Wire RG and doing the speed tests then?

    Re: Max Turbo? More like Max Plus!

    8 of 16 (22,556 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 9:34:53 PM
    0
    (0)
    Teacher

    The first few times I ran the test was direct to my PC and I saw the same results after I connected it to the router, though I admit after the splicer came out and cut off the extra node and added the 1000' of cable I only tested it connected to the router. The connection is being used in the other room right now so I won't try a direct connection again right at this moment but I could give that a shot in a little while.

    Re: Max Turbo? More like Max Plus!

    9 of 16 (22,551 Views)
    5
    (1)
    • Rate this reply
    View profile
    Solved
    Dec 8, 2010 9:36:04 PM
    5
    (1)
    Expert
    Edited by SomeJoe7777 on Dec 8, 2010 at 9:37:01 PM

    OK, so you have a router-behind-router setup.

     

    First thing to try is to remove your router from the equation and plug a computer directly to the U-Verse RG and then test your speeds.

     

    Second, it is not possible to disable DHCP on the U-Verse router.  It has to be left on for for the U-Verse set-top boxes, even if you don't have TV service.

     

    Third, you must have the U-Verse RG's internal subnet as a different network from your D-Link's internal subnet.  By default, the U-Verse's internal subnet is 192.168.1.0/24.  You should set your D-Link internal subnet to something different, such as 192.168.2.0/24.

     

    Fourth, to properly use a router-behind-router setup, you need to set your router as the DMZPlus device in the U-Verse RG's configuration.

     

    I do not see anything wrong with your line stats.

     

    Re: Max Turbo? More like Max Plus!

    [ Edited ]
    10 of 16 (22,549 Views)
    Solution
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 9:42:21 PM
    0
    (0)
    Scholar

    SomeJoe is the man! Smiley Happy

     

    In the short time I have been on these forums I have yet to know him to be wrong.  Definitely try everything he posted.

    Re: Max Turbo? More like Max Plus!

    11 of 16 (20,184 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 10:06:53 PM
    0
    (0)
    Teacher

    On the first point, the wife is watching Netflix streaming at the moment so I'll try that in a bit. Meanwhile, I'll dig into your other suggestions and get prepped for that.

     

    As far as disabling DHCP goes, you're right, I didn't disable DHCP, but instead of allowing the modem to select from a range of available addresses I set it to one of the private fixed addresses on the IP address allocation page. Not quite the same as disabling DHCP but I figured close enough for my purposes.

     

    You are correct also about the U-Verse RG's internal subnet and I have my D-Link configured on the 192.168.0.0 subnet so there should be no issue there.

     

    I do not have anything set up insofar as the DMZPlus setup so I'll give that a shot. I'll go ahead and try that first as the connection becomes available and then try the direct connection from the router afterwards to see if there is any change.

     

    Thanks everyone for all your help so far!

    Re: Max Turbo? More like Max Plus!

    12 of 16 (20,177 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 10:08:06 PM
    0
    (0)
    Teacher

    Heh, I am definitely getting the impression that SomeJoe7777 is a force to be reckoned with. Very glad to have a support board with someone of his caliber around.

    Re: Max Turbo? More like Max Plus!

    13 of 16 (20,175 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 8, 2010 10:23:50 PM
    0
    (0)
    Scholar

    He is very good and I for one am extremely glad that he is here. Smiley Happy

    Re: Max Turbo? More like Max Plus!

    14 of 16 (20,161 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 9, 2010 3:44:01 AM
    0
    (0)
    ACE - Master

    He's definately the man and much better than the canned responsed I've seen over on the other forums.  One tried to make it's way to the UV forums and was run out of dodge. Smiley Wink

    ” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

    Re: Max Turbo? More like Max Plus!

    15 of 16 (20,138 Views)
    0
    (0)
    • Rate this reply
    View profile
    Dec 9, 2010 7:09:48 AM
    0
    (0)
    Teacher

    Before all the stuff SomeGuy7777 instructed me to do:

     

    Right after all the stuff SomeGuy7777 instructed me to do:

     

    The only difference of consideration at this point being that the direct connection from modem to PC is better than fine and the router I have in between is adding major drag. I really should have tried a direct connect again after all the stuff the splicer did but obviously I was too hard-headed to think it made a difference when my earlier tests gave me the same results whether directly connected or with the extra router in-between.

     

    I'll need to look more at optimizing the settings but failing that I may try turning the wi-fi back on the modem, swapping in the Netgear gigabit ethernet switch the AT&T tech supplied me with, and dropping my old hardware completely out of the loop. I'll have to do that later today after work. I will keep everyone posted and I offer my greatest thanks to all of you and, of course, SomeJoe7777 in particular.

    Re: Max Turbo? More like Max Plus!

    16 of 16 (20,111 Views)
    Share this post
    Share this post