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Posted Sep 2, 2014
5:45:45 PM
Left and Right Sides of TV Picture Cropped

This problem started this past weekend. We have a Toshiba TV, Model 19LV61OU, and we have the owner's manual.

 

We had to start using both the U-Verse remote and the Toshiba TV remote when the Volume button on the U-Verse remote stopped working. (I changed the batteries in the U-Verse remote in case the Volume button was just low power batteries. A replacement U-Verse remote has been ordered.)

 

While using the Toshiba remote to adjust the volume, some other button got pressed and we lost the entire TV image. After following the steps in the Toshiba TV owner's manual, I got the picture back.

 

But, now, the left and right sides of the picture are cut off - about 5% on each side. With the on-screen U-Verse program Guide displaying, I can't see the channel numbers on the left - I can see "ide" of the word "Guide" and on the far right I can see only the first part of the time in the upper right corner and the name of the program in the 3rd half hour is cut off.

 

I've tried a variety of suggested steps involving the Zoom on both the U-Verse remote and the Toshiba TV remote. I have the picture settings set to Normal. We have an HDMI connection.

 

What am I missing here to correct the problem? Until the issues encountered this past weekend the TV picture was fine and not cropped in any way.

 

Thanks in advance for helpful step-by-step advice.

This problem started this past weekend. We have a Toshiba TV, Model 19LV61OU, and we have the owner's manual.

 

We had to start using both the U-Verse remote and the Toshiba TV remote when the Volume button on the U-Verse remote stopped working. (I changed the batteries in the U-Verse remote in case the Volume button was just low power batteries. A replacement U-Verse remote has been ordered.)

 

While using the Toshiba remote to adjust the volume, some other button got pressed and we lost the entire TV image. After following the steps in the Toshiba TV owner's manual, I got the picture back.

 

But, now, the left and right sides of the picture are cut off - about 5% on each side. With the on-screen U-Verse program Guide displaying, I can't see the channel numbers on the left - I can see "ide" of the word "Guide" and on the far right I can see only the first part of the time in the upper right corner and the name of the program in the 3rd half hour is cut off.

 

I've tried a variety of suggested steps involving the Zoom on both the U-Verse remote and the Toshiba TV remote. I have the picture settings set to Normal. We have an HDMI connection.

 

What am I missing here to correct the problem? Until the issues encountered this past weekend the TV picture was fine and not cropped in any way.

 

Thanks in advance for helpful step-by-step advice.

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Left and Right Sides of TV Picture Cropped

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Sep 2, 2014 6:14:56 PM
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ACE - Expert

FWIW - The manual was the most difficult ever to obtain on-line.

 

The u-verse zoom setting should have no impact on menu/guide display.

with HDMI connection & widescreen TV thee u-verse aspect should be set to either of the two HD settings.

The tv picture size (page 38) shoule be set to full (most likely) or natural.

FWIW - The manual was the most difficult ever to obtain on-line.

 

The u-verse zoom setting should have no impact on menu/guide display.

with HDMI connection & widescreen TV thee u-verse aspect should be set to either of the two HD settings.

The tv picture size (page 38) shoule be set to full (most likely) or natural.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 3, 2014 9:03:14 AM
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Thank you, Ace-Master -

 

The settings you suggest are what I have in place, now - Natural for the TV picture. I also tried the TV picture setting at Full, with no luck. The picture is still cropped on the left and right sides.

 

I agree with you that getting the Toshiba TV 19LV61OU owner's manual online is a challenge. I couldn't find my paper copy that came with the TV and tried to find it this past weekend through the Toshiba web site. I didn't find a PDF version of the manual there, but did find it for free on another website. I printed it off and saved it as a PDF in my documents on my computer.

 

I will try calling U-Verse Technical Support. I did see through the eHow web site that as of April 1, 2011 (hope it isn't an April Fool's joke) AT&T Tech Support Agents can adjust TV picture Aspect Ration settings remotely.

Thank you, Ace-Master -

 

The settings you suggest are what I have in place, now - Natural for the TV picture. I also tried the TV picture setting at Full, with no luck. The picture is still cropped on the left and right sides.

 

I agree with you that getting the Toshiba TV 19LV61OU owner's manual online is a challenge. I couldn't find my paper copy that came with the TV and tried to find it this past weekend through the Toshiba web site. I didn't find a PDF version of the manual there, but did find it for free on another website. I printed it off and saved it as a PDF in my documents on my computer.

 

I will try calling U-Verse Technical Support. I did see through the eHow web site that as of April 1, 2011 (hope it isn't an April Fool's joke) AT&T Tech Support Agents can adjust TV picture Aspect Ration settings remotely.

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Sep 3, 2014 9:24:14 AM
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Edited by aviewer on Sep 3, 2014 at 9:27:18 AM

@Jeannie_DI do think it is the TV setting & not U-verse settings. & those cannot be changed remotely by u-verse techs. The announcement is refering to STB settings that affect the TV.

 

There is another complication I saw with your TV - the use of a computer on the HDMI input. I cannot really get into it without having the TV to work with. I thought it said natural would only apply when using a computer & be greyed out otherwise. Whereas Full would apply to TV.

 

Some things for you to try -

Can you find a menu item to reset the TV to factory default?

Can you try it with component cables? You can steal RCA cables from another (stereo) use in the house. You only need the three video connections, not the two audio to test. Possibly even get away with one video cable if you get a picture on one of the three connections?

Can you see if you have a setting for the computer connection I mention above & make sure you are not using it?

Maybe contact Toshiba?

I googled toshiba picture too big for screen & got this result - https://www.google.com/search?hl=en&as_q=Toshiba+picture+too+big+for+screen&as_epq=&as_oq=&as_eq=&as...

@Jeannie_DI do think it is the TV setting & not U-verse settings. & those cannot be changed remotely by u-verse techs. The announcement is refering to STB settings that affect the TV.

 

There is another complication I saw with your TV - the use of a computer on the HDMI input. I cannot really get into it without having the TV to work with. I thought it said natural would only apply when using a computer & be greyed out otherwise. Whereas Full would apply to TV.

 

Some things for you to try -

Can you find a menu item to reset the TV to factory default?

Can you try it with component cables? You can steal RCA cables from another (stereo) use in the house. You only need the three video connections, not the two audio to test. Possibly even get away with one video cable if you get a picture on one of the three connections?

Can you see if you have a setting for the computer connection I mention above & make sure you are not using it?

Maybe contact Toshiba?

I googled toshiba picture too big for screen & got this result - https://www.google.com/search?hl=en&as_q=Toshiba+picture+too+big+for+screen&as_epq=&as_oq=&as_eq=&as_nlo=&as_nhi=&lr=&cr=&as_qdr=all&as_sitesearch=&as_occt=any&safe=images&tbs=&as_filetype=&as_rights=&gws_rd=ssl

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Left and Right Sides of TV Picture Cropped

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Sep 3, 2014 9:39:05 AM
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While not looking up info, some TV remotes have a P.Size or picture size, options may be 4:3, 16:9, etc. 

Use Uverse remote to bring Guide up on screen and go through options till screen fits.

The Uverse set up should be 720p or 1080i, and ZOOM should be NORMAL.

 

A tech visit for this would be classified as CPE (consumer personal equipment) issue and be a billable $99 service call as issue is not with Uverse equipment but your TV settings.

Contact TV manufacture for assistance in resolving your settings if cannot resolve on own.

While not looking up info, some TV remotes have a P.Size or picture size, options may be 4:3, 16:9, etc. 

Use Uverse remote to bring Guide up on screen and go through options till screen fits.

The Uverse set up should be 720p or 1080i, and ZOOM should be NORMAL.

 

A tech visit for this would be classified as CPE (consumer personal equipment) issue and be a billable $99 service call as issue is not with Uverse equipment but your TV settings.

Contact TV manufacture for assistance in resolving your settings if cannot resolve on own.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 3, 2014 10:04:43 AM
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I found another setting on the TV on page 43 - Auto aspect turn it on or turn it off to see if it has an impact.

 

To get manual at Toshiba

Toshiba.com

click support

Enter model number in box

click Go, get error

place cursor at end input

delete a couple of chars, select model number from top of list

Manuals & specs is grey box on right down page - click

click on - Toshiba On-Line Users Guide for 19lv610u 22lv610u 26lv610u 19lv611u 22lv611u

I found another setting on the TV on page 43 - Auto aspect turn it on or turn it off to see if it has an impact.

 

To get manual at Toshiba

Toshiba.com

click support

Enter model number in box

click Go, get error

place cursor at end input

delete a couple of chars, select model number from top of list

Manuals & specs is grey box on right down page - click

click on - Toshiba On-Line Users Guide for 19lv610u 22lv610u 26lv610u 19lv611u 22lv611u

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 3, 2014 10:15:38 AM
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Thank you, aviewer -

 

I've tried the TV Reset, to reset the picture back to the original factory settings, many times (since the cropped picture problem began this past weekend), with no postitive result - meaning: the TV picture remains cropped on both the left and right sides after Reset and then after choosing what seem to be the proper picture size/Aspect settings.

 

On my TV, the Full picture mode stretches the picture out making all the people in the picture look overly "chubby." Natural is the one that does not stretch the image out and distort it. It is the setting I had for the TV picture before the cropping problem occured.

 

I've made sure I am not using the computer connection. Also, prior to posting my problem, I tried changing out the cable and HDMI connections.

 

I will check out the link you provided and see what other possible solutions are given.

 

Thank you for your time. It's a little problem with my TV, but extremely annoying as I know the picture was fine before this weekend's goof.

 

 

Thank you, aviewer -

 

I've tried the TV Reset, to reset the picture back to the original factory settings, many times (since the cropped picture problem began this past weekend), with no postitive result - meaning: the TV picture remains cropped on both the left and right sides after Reset and then after choosing what seem to be the proper picture size/Aspect settings.

 

On my TV, the Full picture mode stretches the picture out making all the people in the picture look overly "chubby." Natural is the one that does not stretch the image out and distort it. It is the setting I had for the TV picture before the cropping problem occured.

 

I've made sure I am not using the computer connection. Also, prior to posting my problem, I tried changing out the cable and HDMI connections.

 

I will check out the link you provided and see what other possible solutions are given.

 

Thank you for your time. It's a little problem with my TV, but extremely annoying as I know the picture was fine before this weekend's goof.

 

 

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Sep 3, 2014 10:29:53 AM
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Thank you, mythoughts -

 

My TV does have picture size/Zoom options, but they do not give the number ratio options you state. My old TV had those, so I know what you are talking about.

 

Thank you for the tip on the cost of an AT&T Tech visit. I won't call AT&T U-Verse tech support. :-)

 

Trying to get hold of a Toshiba service representative by telephone may be the final option.

Thank you, mythoughts -

 

My TV does have picture size/Zoom options, but they do not give the number ratio options you state. My old TV had those, so I know what you are talking about.

 

Thank you for the tip on the cost of an AT&T Tech visit. I won't call AT&T U-Verse tech support. :-)

 

Trying to get hold of a Toshiba service representative by telephone may be the final option.

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Sep 3, 2014 10:35:43 AM
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Thank you, aviewer -

 

I've tried the change of the auto Aspect more than once since the picture problem began, too.

 

Thank you for your diligence in finding the Toshiba TV Model 19LV61OU user's manual on the Toshiba site. I'm not sure why the company makes finding the manual on their web site so difficult. It doesn't give me much hope if I finally need to contact a Toshiba service representative in person.

Thank you, aviewer -

 

I've tried the change of the auto Aspect more than once since the picture problem began, too.

 

Thank you for your diligence in finding the Toshiba TV Model 19LV61OU user's manual on the Toshiba site. I'm not sure why the company makes finding the manual on their web site so difficult. It doesn't give me much hope if I finally need to contact a Toshiba service representative in person.

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Sep 3, 2014 10:42:52 AM
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By the way, this weekend when I went to the Toshiba site to find the owner's manual for my TV, when I followed aviewer's steps outlined above, and then clicked on the Manuals & Specs tab, I got no results to click on, as the web page now gives:

 

Toshiba On-Line Users Guide for 19lv610u 22lv610u 26lv610u 19lv611u 22lv611u

 

How annoying is that? I did find the PDF version of the manual through a non-Toshiba site this past weekend.

By the way, this weekend when I went to the Toshiba site to find the owner's manual for my TV, when I followed aviewer's steps outlined above, and then clicked on the Manuals & Specs tab, I got no results to click on, as the web page now gives:

 

Toshiba On-Line Users Guide for 19lv610u 22lv610u 26lv610u 19lv611u 22lv611u

 

How annoying is that? I did find the PDF version of the manual through a non-Toshiba site this past weekend.

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Sep 3, 2014 11:45:54 AM
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I got off the phone with a Toshiba TV service representative about 10 minutes ago. She suggested trying to play a DVD on the TV (it's a TV/DVD player combination unit) to see if the picture cropping (side cropping) problem existed with the DVD images.

 

I ran a DVD and while it was playing I tried all the picture size variations for the TV. I couldn't tell if small parts of each side of the DVD images were cropped or not. I chose the best picture choice for viewing the DVD and left that as the TV picture settings.

 

I ejected the DVD to check the TV pictures. The left and right sides are still cropped.

 

The Toshiba TV service representative told me that if after viewing a DVD and checking the picture size for DVD viewing, the TV picture was still cropped, then the problem may be with the the HD cable TV service - which for me is AT&T U-Verse. Sigh . . .

 

I'm going to wait until the replacement U-Verse remote comes and then, I will telephone U-Verse technical service.

 

Note: I did find the Toshiba troubleshooting and community help forums. They gave the same advice for resetting the TV picture as I found in the TV owner's manual and on other web sites.

 

I've also tried unplugging all the connections from the TV, along with the TV power cord and re-connecting them.

 

So far, nothing seems to fix the cropped picture problem.

I got off the phone with a Toshiba TV service representative about 10 minutes ago. She suggested trying to play a DVD on the TV (it's a TV/DVD player combination unit) to see if the picture cropping (side cropping) problem existed with the DVD images.

 

I ran a DVD and while it was playing I tried all the picture size variations for the TV. I couldn't tell if small parts of each side of the DVD images were cropped or not. I chose the best picture choice for viewing the DVD and left that as the TV picture settings.

 

I ejected the DVD to check the TV pictures. The left and right sides are still cropped.

 

The Toshiba TV service representative told me that if after viewing a DVD and checking the picture size for DVD viewing, the TV picture was still cropped, then the problem may be with the the HD cable TV service - which for me is AT&T U-Verse. Sigh . . .

 

I'm going to wait until the replacement U-Verse remote comes and then, I will telephone U-Verse technical service.

 

Note: I did find the Toshiba troubleshooting and community help forums. They gave the same advice for resetting the TV picture as I found in the TV owner's manual and on other web sites.

 

I've also tried unplugging all the connections from the TV, along with the TV power cord and re-connecting them.

 

So far, nothing seems to fix the cropped picture problem.

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Sep 3, 2014 11:54:49 AM
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Thanks for keeping us up to date & discussion brings other ideas.

I hope you have another STB that you can try on the Toshiba. Is it easier to move the Toshiba or the STB? Try the STB now connected to the Toshiba on the other TV & vice-versa.

Thanks for keeping us up to date & discussion brings other ideas.

I hope you have another STB that you can try on the Toshiba. Is it easier to move the Toshiba or the STB? Try the STB now connected to the Toshiba on the other TV & vice-versa.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 3, 2014 1:35:43 PM
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Ta dah! Problem solved.

 

I found info on an eHow.com page: How to Adjust Uverse Aspect Ration (HD settings) page. This is the URL:

http://www.ehow.com/how_5186194_adjust-aspect-ratio-hd-settings.html

 

The problem with the TV picture size WAS a U-Verse issue.

 

Following are my synopis of the instructions I found posted by braniac on the eHow.com page:

 

[First make sure your TV picture settings follow the right settings based on your Toshiba TV owner's manual.]

 

1. Make sure the TV and U-Verse box are turned on

 

2. With the U-Verse remote control, press the MENU button

 

3. On the MENU screen, move over to OPTIONS (a word which may only display partially because the right side of the picture is cropped)

 

4. On the OPTIONS screen, move to SYSTEM OPTIONS (again, the first part of "System" will be cropped on the left)

 

5. Press OK

 

6. On the SYSTEM OPTIONS screen, move down to TV SCREEN RESOLUTION (HD/SD) (even with the left part of the choice being cropped, it should be easy to determine this one)

 

7. Press OK

 

8. On the TV SCREEN RESOLUTION (HD/SD) screen, Press the RIGHT ARROW (to the right of the OK button)

 

9. With the DOWN ARROW, just below the OK button, move to highlight the button for WIDESCREEN STANDARD DEFINITION

 

10. After there is a white dot in the blue button for WIDESCREEN STANDARD DEFINITION, with the UP ARROW, just above the OK button, move up to CONTINUE

 

11. Press OK

 

12. Then, Press MENU until the TV picture can be seen.

 

13. To verify the cropping is gone, just press the U-Verse remote GUIDE button

 

Voila, the picture is no longer cropped along the sides.

Ta dah! Problem solved.

 

I found info on an eHow.com page: How to Adjust Uverse Aspect Ration (HD settings) page. This is the URL:

http://www.ehow.com/how_5186194_adjust-aspect-ratio-hd-settings.html

 

The problem with the TV picture size WAS a U-Verse issue.

 

Following are my synopis of the instructions I found posted by braniac on the eHow.com page:

 

[First make sure your TV picture settings follow the right settings based on your Toshiba TV owner's manual.]

 

1. Make sure the TV and U-Verse box are turned on

 

2. With the U-Verse remote control, press the MENU button

 

3. On the MENU screen, move over to OPTIONS (a word which may only display partially because the right side of the picture is cropped)

 

4. On the OPTIONS screen, move to SYSTEM OPTIONS (again, the first part of "System" will be cropped on the left)

 

5. Press OK

 

6. On the SYSTEM OPTIONS screen, move down to TV SCREEN RESOLUTION (HD/SD) (even with the left part of the choice being cropped, it should be easy to determine this one)

 

7. Press OK

 

8. On the TV SCREEN RESOLUTION (HD/SD) screen, Press the RIGHT ARROW (to the right of the OK button)

 

9. With the DOWN ARROW, just below the OK button, move to highlight the button for WIDESCREEN STANDARD DEFINITION

 

10. After there is a white dot in the blue button for WIDESCREEN STANDARD DEFINITION, with the UP ARROW, just above the OK button, move up to CONTINUE

 

11. Press OK

 

12. Then, Press MENU until the TV picture can be seen.

 

13. To verify the cropping is gone, just press the U-Verse remote GUIDE button

 

Voila, the picture is no longer cropped along the sides.

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Sep 3, 2014 3:01:03 PM
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ACE - Expert

Kudos to you for your persistence & seeking other avenues.

 

I can't believe I did not mention the aspect setting when talking about the zoom in an early post.

 

I do see that MT mentioned it, but not in that detail.

 

The thing is, if you are set on widescreen SD, you are not optimizing your picture. It is a very good picture. But, I believe it will be better on one of the two HD settings.

 

Your previous setting must have been one of the first two, not one of the last three. You should try the HD settings. You can always go back.

 

Since you have changed it, you know you have to move the cursor to accept the change after the test.

 

Kudos to you for your persistence & seeking other avenues.

 

I can't believe I did not mention the aspect setting when talking about the zoom in an early post.

 

I do see that MT mentioned it, but not in that detail.

 

The thing is, if you are set on widescreen SD, you are not optimizing your picture. It is a very good picture. But, I believe it will be better on one of the two HD settings.

 

Your previous setting must have been one of the first two, not one of the last three. You should try the HD settings. You can always go back.

 

Since you have changed it, you know you have to move the cursor to accept the change after the test.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 3, 2014 3:25:52 PM
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Thank you for your advice, aviewer. I will try out your suggestions.

 

As you can tell from my posted solution, I like step-by-step instructions, as do many people. I write out any instructions I provide to someone like I would write the directions for a recipe. That is how I learned to provide technical writing.

Thank you for your advice, aviewer. I will try out your suggestions.

 

As you can tell from my posted solution, I like step-by-step instructions, as do many people. I write out any instructions I provide to someone like I would write the directions for a recipe. That is how I learned to provide technical writing.

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Sep 3, 2014 3:34:44 PM
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To aviewer -

 

I did use the U-Verse remote and the MENU button (as I outlined in the solution I found and posted step-by-step) to try out the HD settings. They set my TV picture into a side cropped mode, again - both HD choices. So, the one I determined worked for my TV and U-Verse settings is the one that works for me.

 

By the way, my thoughts mentioned the GUIDE button on the U-Verse remote, not the MENU button. I tried the suggetion from my thoughts, which did not get the proper solution.

 

I've printed off the picture cropping solution for my TV and am keeping it with my hard copy Toshiba TV owner's manual. I have both the manual (PDF version) and the cropped picture solution (Word document) saved in my Toshiba file on my computer.

 

Again, my thanks to you and to my thoughts for your time and input.

To aviewer -

 

I did use the U-Verse remote and the MENU button (as I outlined in the solution I found and posted step-by-step) to try out the HD settings. They set my TV picture into a side cropped mode, again - both HD choices. So, the one I determined worked for my TV and U-Verse settings is the one that works for me.

 

By the way, my thoughts mentioned the GUIDE button on the U-Verse remote, not the MENU button. I tried the suggetion from my thoughts, which did not get the proper solution.

 

I've printed off the picture cropping solution for my TV and am keeping it with my hard copy Toshiba TV owner's manual. I have both the manual (PDF version) and the cropped picture solution (Word document) saved in my Toshiba file on my computer.

 

Again, my thanks to you and to my thoughts for your time and input.

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Jan 23, 2015 10:38:38 PM
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Thank you for all of this information.  We spent quite a bit of time on the phone with support, reset the DVR box twice and finally I did  a search of the problem and came upon this.  The same solution worked for us and we had the same issues with trying to use either of the HD settings even though we have a wide screen HD TV that isn't that old.  So we have to lose some of the HD resolution if we want to be able to read the guide. 

Thank you for all of this information.  We spent quite a bit of time on the phone with support, reset the DVR box twice and finally I did  a search of the problem and came upon this.  The same solution worked for us and we had the same issues with trying to use either of the HD settings even though we have a wide screen HD TV that isn't that old.  So we have to lose some of the HD resolution if we want to be able to read the guide. 

Re: Left and Right Sides of TV Picture Cropped

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Jan 24, 2015 8:54:37 AM
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@SoozinCA- Can we pursue this a little bit because I would really like to understand it? Just so I am sure I understand the problem - It is the Menu display that you are talking about, not the content picture? I imagine it is also the guide.

 

Based on experience & double checking now, the menu is inside the SD (4:3) profile & displays properly on widescreen  on all aspect settings except standard SD (not widescreen). But, this setting would be incorrect for a widescreen tv. If it happened to occur it would easily be corrected.

 

To change the setting you must move the cursor to accept the change.

 

So, the standard software will not have this failure. It has to be the individual instance - often called a cockpit problem. With so many u-verse installs, individual problems are sure to surface.

 

There is the OP in this thread & here is another thread - https://forums.att.com/t5/Equipment/Upgrade-to-Gigapower-problem-with-TV-guide-not-showing-up/m-p/41...

 

I believe this ended up being the x-box.

 

An avenue I would like to pursue with you is a possible HDMI fault. You do set aspect, but the TV has a say over the HDMI. Can you connect component cables to see if makes a difference? Be sure to disconnect the HDMI from the STB.

 

Please post your TV model. I would like to look at the manual.

 

Thanks

@SoozinCA- Can we pursue this a little bit because I would really like to understand it? Just so I am sure I understand the problem - It is the Menu display that you are talking about, not the content picture? I imagine it is also the guide.

 

Based on experience & double checking now, the menu is inside the SD (4:3) profile & displays properly on widescreen  on all aspect settings except standard SD (not widescreen). But, this setting would be incorrect for a widescreen tv. If it happened to occur it would easily be corrected.

 

To change the setting you must move the cursor to accept the change.

 

So, the standard software will not have this failure. It has to be the individual instance - often called a cockpit problem. With so many u-verse installs, individual problems are sure to surface.

 

There is the OP in this thread & here is another thread - https://forums.att.com/t5/Equipment/Upgrade-to-Gigapower-problem-with-TV-guide-not-showing-up/m-p/4185873#M360

 

I believe this ended up being the x-box.

 

An avenue I would like to pursue with you is a possible HDMI fault. You do set aspect, but the TV has a say over the HDMI. Can you connect component cables to see if makes a difference? Be sure to disconnect the HDMI from the STB.

 

Please post your TV model. I would like to look at the manual.

 

Thanks

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Left and Right Sides of TV Picture Cropped

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Feb 23, 2016 11:16:50 AM
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Thanks, I will try this when I get home this evening.  You are a life saver, it's been driving me crazy.

Thanks, I will try this when I get home this evening.  You are a life saver, it's been driving me crazy.

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Sep 3, 2016 12:51:54 PM
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None of these have fixed my problem. It is not the t.v. While watching football the right and left sides are cut off and i can't see the score. Any one have an Idea on how to fix this?

 

None of these have fixed my problem. It is not the t.v. While watching football the right and left sides are cut off and i can't see the score. Any one have an Idea on how to fix this?

 

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Sep 3, 2016 1:32:15 PM
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@cdneill This really sounds like a TV feature accidentally activated.

 

Many TVs have an option to zoom in, this is to take normal  / non-widescreen, that would have bars on the right and left, and enlarge it to make the show full screen; this would lose some of the top/bottom of the screen but would be perfect for shows / movies that were widescreen for normal 4:3 TVs and you have them on a 16:9 widescreen TV.

 

This "feature" would make a normal widescreen HD show lose part of the top and bottom and the left and right and good up your scores.  Google how to turn the zoom(?) off for your TV model.

@cdneill This really sounds like a TV feature accidentally activated.

 

Many TVs have an option to zoom in, this is to take normal  / non-widescreen, that would have bars on the right and left, and enlarge it to make the show full screen; this would lose some of the top/bottom of the screen but would be perfect for shows / movies that were widescreen for normal 4:3 TVs and you have them on a 16:9 widescreen TV.

 

This "feature" would make a normal widescreen HD show lose part of the top and bottom and the left and right and good up your scores.  Google how to turn the zoom(?) off for your TV model.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Left and Right Sides of TV Picture Cropped

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Sep 3, 2016 1:41:24 PM
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Have tried all the settings on the TV and remote . In every setting the score box is cut off. I checked on a tv not hooked to uverse and the whole score box shows up.

Have tried all the settings on the TV and remote . In every setting the score box is cut off. I checked on a tv not hooked to uverse and the whole score box shows up.

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Sep 3, 2016 2:15:19 PM
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@cdneill - The steam of frustration must be coming out of your ears by now. I don't want to cause more steam to appear, but I will ask if you really did check the Zoom feature? If you didn't, it may have been inadvertantly reset.

 

The Zoom button, as you probably know, is the bottom-most, right side button of your remote control.

 

1. When you press the Zoom button, a side bar displays on the right side of the screen.

 

2. If you move the highlighting down to Zoom and press the OK button, the various Zoom options will display.

 

3. If there is not a check mark next to the Normal option, that may be the cause of your cropped TV picture problem.

 

Other than my previous Problem Solved step-by-step solution to the problem I encountered 3 Sep 2014, I don't know of any other options for you to fix the problem you are incurring. Since you don't have the cropped picture problem on a TV that is not connected to AT&T Uverse, I suspect it is a Uverse settings problem.

 

If my Zoom instructions or my other step-by-step instructions haven't helped you, don't know anything more. Sorry.

@cdneill - The steam of frustration must be coming out of your ears by now. I don't want to cause more steam to appear, but I will ask if you really did check the Zoom feature? If you didn't, it may have been inadvertantly reset.

 

The Zoom button, as you probably know, is the bottom-most, right side button of your remote control.

 

1. When you press the Zoom button, a side bar displays on the right side of the screen.

 

2. If you move the highlighting down to Zoom and press the OK button, the various Zoom options will display.

 

3. If there is not a check mark next to the Normal option, that may be the cause of your cropped TV picture problem.

 

Other than my previous Problem Solved step-by-step solution to the problem I encountered 3 Sep 2014, I don't know of any other options for you to fix the problem you are incurring. Since you don't have the cropped picture problem on a TV that is not connected to AT&T Uverse, I suspect it is a Uverse settings problem.

 

If my Zoom instructions or my other step-by-step instructions haven't helped you, don't know anything more. Sorry.

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Sep 3, 2016 2:21:47 PM
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It is in normal. Last time i had the problem 2 years ago a tech came out and fixed the problem on the remote in like 2 mins but I don't remember how he did it.

It is in normal. Last time i had the problem 2 years ago a tech came out and fixed the problem on the remote in like 2 mins but I don't remember how he did it.

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Sep 3, 2016 3:02:10 PM
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@cdneill - You are connected HDMI or component to a widescreen TV.

You have the correct setting under menu-options-sys opts - TV res

You have both the TV & U-vers(zoom) set to normal.

 

There are two more possiblities.

 

1) the station could be doing it, especially if not widescreen. You cannot comare to any other presentation because the are different feeds. But, there would be more complaints.

 

2) there is a setting called overscan on the TV. But, that would affect all chans. Look for it in you TV menu. If you want me to look post your TV model.

@cdneill - You are connected HDMI or component to a widescreen TV.

You have the correct setting under menu-options-sys opts - TV res

You have both the TV & U-vers(zoom) set to normal.

 

There are two more possiblities.

 

1) the station could be doing it, especially if not widescreen. You cannot comare to any other presentation because the are different feeds. But, there would be more complaints.

 

2) there is a setting called overscan on the TV. But, that would affect all chans. Look for it in you TV menu. If you want me to look post your TV model.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Left and Right Sides of TV Picture Cropped

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Edited by Hodgebv on Sep 4, 2016 at 6:14:49 PM

I am having the exact same problem. I don't think it's a tv issue because I'm having the same problem on two different tvs, both on uverse. 

 

This just happened recently. Another reason I don't think it's a tv issue is because it affects recordings as well. Making tv adjustments have no change effect on the recording. 

I am having the exact same problem. I don't think it's a tv issue because I'm having the same problem on two different tvs, both on uverse. 

 

This just happened recently. Another reason I don't think it's a tv issue is because it affects recordings as well. Making tv adjustments have no change effect on the recording. 

Re: Left and Right Sides of TV Picture Cropped

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