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Posted Oct 13, 2010
8:09:02 AM
Is there a quick way to the Favorites channel list?

I just saw something in the uGuide magazine that talks about a Favorites list.  I already knew that but is there a faster way to get to it other than through menu drilling?

I just saw something in the uGuide magazine that talks about a Favorites list.  I already knew that but is there a faster way to get to it other than through menu drilling?

The uversecare@att.com team, otherwise known as the uVerse Technical Support Miracle Workers.
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Is there a quick way to the Favorites channel list?

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Oct 13, 2010 8:14:35 AM
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ACE - Expert

From the U-verse remote, press the ENTER (ZOOM) button.  Use the left and right arrow buttons on the remote to move between the Favorite channels, Zoom, and Audio language menus.

 

From the U-verse remote, press the ENTER (ZOOM) button.  Use the left and right arrow buttons on the remote to move between the Favorite channels, Zoom, and Audio language menus.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 22, 2010 8:30:10 PM
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I did this by accident and was so excited to have figured...only for it not to work on any of the other (6) boxes in my house. Is there something extra I need to do? Other than the box in my room the only thing the zoom button does for me is being up the Language Option. I cannot go to the left or the right.

I did this by accident and was so excited to have figured...only for it not to work on any of the other (6) boxes in my house. Is there something extra I need to do? Other than the box in my room the only thing the zoom button does for me is being up the Language Option. I cannot go to the left or the right.

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Oct 22, 2010 8:36:36 PM
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ACE - Expert

ms.jj wrote:

I did this by accident and was so excited to have figured...only for it not to work on any of the other (6) boxes in my house. Is there something extra I need to do? Other than the box in my room the only thing the zoom button does for me is being up the Language Option. I cannot go to the left or the right.


Check the firmware version on your boxes:

 

Mernu --> Options --> System Options --> System information --> System info (TV2 client version)

 

The current version should be 1.6.25334.10.

 

 

 


ms.jj wrote:

I did this by accident and was so excited to have figured...only for it not to work on any of the other (6) boxes in my house. Is there something extra I need to do? Other than the box in my room the only thing the zoom button does for me is being up the Language Option. I cannot go to the left or the right.


Check the firmware version on your boxes:

 

Mernu --> Options --> System Options --> System information --> System info (TV2 client version)

 

The current version should be 1.6.25334.10.

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is there a quick way to the Favorites channel list?

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Oct 22, 2010 8:55:53 PM
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texasguy37 wrote:

ms.jj wrote:

I did this by accident and was so excited to have figured...only for it not to work on any of the other (6) boxes in my house. Is there something extra I need to do? Other than the box in my room the only thing the zoom button does for me is being up the Language Option. I cannot go to the left or the right.


Check the firmware version on your boxes:

 

Mernu --> Options --> System Options --> System information --> System info (TV2 client version)

 

The current version should be 1.6.25334.10.

 

 

 


It is not....instead it says: 1.6.25080.2

Is there a way for me to change it or do I need to call the tech guys back out here...again...


texasguy37 wrote:

ms.jj wrote:

I did this by accident and was so excited to have figured...only for it not to work on any of the other (6) boxes in my house. Is there something extra I need to do? Other than the box in my room the only thing the zoom button does for me is being up the Language Option. I cannot go to the left or the right.


Check the firmware version on your boxes:

 

Mernu --> Options --> System Options --> System information --> System info (TV2 client version)

 

The current version should be 1.6.25334.10.

 

 

 


It is not....instead it says: 1.6.25080.2

Is there a way for me to change it or do I need to call the tech guys back out here...again...

Re: Is there a quick way to the Favorites channel list?

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Oct 22, 2010 8:58:20 PM
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ACE - Expert

Call Technical Support.  All of your boxes should have been updated with the latest firmware version a few months ago.

 

Call Technical Support.  All of your boxes should have been updated with the latest firmware version a few months ago.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 22, 2010 9:04:47 PM
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Thanks. We are new At&T/U-Verse customers and so far I am not impressed. We have only had the service for about 2 weeks now and this will be the 2nd time there has been an issue. Not including the 7 hour installation process...*sigh*

 

 

Thanks. We are new At&T/U-Verse customers and so far I am not impressed. We have only had the service for about 2 weeks now and this will be the 2nd time there has been an issue. Not including the 7 hour installation process...*sigh*

 

 

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Oct 22, 2010 9:12:19 PM
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ACE - Expert

What was your other issue?

 

By the way, depending on what you were having installed, a 7 hour install is not unusual.  My install lasted about 6 hours for 4 TV's, internet and voice.

 

What was your other issue?

 

By the way, depending on what you were having installed, a 7 hour install is not unusual.  My install lasted about 6 hours for 4 TV's, internet and voice.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 26, 2010 6:46:37 AM
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If you perform a disaster recovery on your Uverse box it will force an update request upon reloading the Uverse client.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

If you perform a disaster recovery on your Uverse box it will force an update request upon reloading the Uverse client.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Oct 26, 2010 7:13:27 AM
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Edited by SomeJoe7777 on Oct 26, 2010 at 7:13:51 AM

edwardmorgan wrote:

If you perform a disaster recovery on your Uverse box it will force an update request upon reloading the Uverse client.


 

But be aware that performing a disaster recovery reset erases all recordings if done on the DVR.

 

 


edwardmorgan wrote:

If you perform a disaster recovery on your Uverse box it will force an update request upon reloading the Uverse client.


 

But be aware that performing a disaster recovery reset erases all recordings if done on the DVR.

 

 

Re: Is there a quick way to the Favorites channel list?

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Oct 26, 2010 7:18:55 AM
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That is correct you will lose your recordings.  If you send me your name and phone number via email I will make sure your boxes are updated.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

That is correct you will lose your recordings.  If you send me your name and phone number via email I will make sure your boxes are updated.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Is there a quick way to the Favorites channel list?

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Jun 20, 2013 7:37:12 PM
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Teacher

I know this thread is three years old, but since I just subscribed to Uverse, it's new to me. I've been searching for a quick way to get to the Favorites list with no success. I read a simliar question in a one-year-old thread, and it seems there's been no fix to this problem. Now that I've found this three-year-old thread, I'm very discouraged to see that the question was raised three years ago and ATT has done NOTHING to fix it. The problem remains... there is no quick way to view your Favorites list.

 

At least one "expert" suggested clicking the "Zoom" button, which brings up a small menu on the right side of the screen, then click "Favorites List" and then select the list you want. However, when I do that, nothing happens. I can see that my Favorites list is selected because there's a check mark there, but what good does that do me? It doesn't actually SHOW my Favorites list when I click it.

 

This Favorites function is inconvenient and practically useless. It could wind up being a deal-breaker for me.

 

And please don't tell me that I can "hide" channels in the Guide. Why make me muddle through all those channels that I'm not subscribed to? Besides, I may want to keep the default Guide to go back to once in awhile. You know, switch between the Favorites and the main Guide as I choose. But ATT doesn't give me that option.

 

As I begin this journey with Uverse, I'm still waiting to see why it's better than DirecTV. I can't say that I'm wowed. In fact, I'm underwhelmed.

I know this thread is three years old, but since I just subscribed to Uverse, it's new to me. I've been searching for a quick way to get to the Favorites list with no success. I read a simliar question in a one-year-old thread, and it seems there's been no fix to this problem. Now that I've found this three-year-old thread, I'm very discouraged to see that the question was raised three years ago and ATT has done NOTHING to fix it. The problem remains... there is no quick way to view your Favorites list.

 

At least one "expert" suggested clicking the "Zoom" button, which brings up a small menu on the right side of the screen, then click "Favorites List" and then select the list you want. However, when I do that, nothing happens. I can see that my Favorites list is selected because there's a check mark there, but what good does that do me? It doesn't actually SHOW my Favorites list when I click it.

 

This Favorites function is inconvenient and practically useless. It could wind up being a deal-breaker for me.

 

And please don't tell me that I can "hide" channels in the Guide. Why make me muddle through all those channels that I'm not subscribed to? Besides, I may want to keep the default Guide to go back to once in awhile. You know, switch between the Favorites and the main Guide as I choose. But ATT doesn't give me that option.

 

As I begin this journey with Uverse, I'm still waiting to see why it's better than DirecTV. I can't say that I'm wowed. In fact, I'm underwhelmed.

Re: Is there a quick way to the Favorites channel list?

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Jun 21, 2013 5:04:29 AM
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ACE - Expert
CastleLyons - The zoom button method is not great, but it should work = zoom / down arrow / OK does display the check mark followed by the favorites guide.

Even if you have not selected any favorites on that STB it should give you a message to build one.

What happens when you try to display the multi-view?

Try adding/removing channels from the zoom menu.

Try a different STB.
Try rebooting the STB by pulling the power for 30 seconds

Call for repair.
CastleLyons - The zoom button method is not great, but it should work = zoom / down arrow / OK does display the check mark followed by the favorites guide.

Even if you have not selected any favorites on that STB it should give you a message to build one.

What happens when you try to display the multi-view?

Try adding/removing channels from the zoom menu.

Try a different STB.
Try rebooting the STB by pulling the power for 30 seconds

Call for repair.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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