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Posted Jun 3, 2014
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Is HD being provided? It's what I'm paying for
Edited by Taylarie on Jun 3, 2014 at 5:18:59 AM

Hi so I noticed that my picture quality is far below par. I researched my tv (1080i); I made sure the receiver was set to HD; and I ran a few stress tests on my tv using both the att program and a couple other private programs. All checked out good to go except that I still was not actually GETTING HD. So I researched the issue and found that apparently not all the time the HD channels deliver HD TV... I don't know about anyone else, but I pay an extra $10 to get the HD. I don't pay $10 a month to SOMETIMES get HD. If that was the case, I would only pay $10 SOME of the time... This is a simple clear cut case of false advertising deliberately misleading the customers to believe HD is always on these extra channels. If I asked 'NBC on your side' to investigate this, what would they turn up? [Per Guidelines:  Keep it Relevant and Appropriate].

 

I have also yet to receive the gift cards that I was told I'd receive for signing up even though I claimed them and called to ask about. I have also had to cancel fox soccer channel because it only shows rugby. All of this is adding up to a very interesting story... 

 

Would any at&t rep rep care to respond? I work longer hours than nearly all of the people who CAN answer these questions so HERE is the forum, apparently...

Hi so I noticed that my picture quality is far below par. I researched my tv (1080i); I made sure the receiver was set to HD; and I ran a few stress tests on my tv using both the att program and a couple other private programs. All checked out good to go except that I still was not actually GETTING HD. So I researched the issue and found that apparently not all the time the HD channels deliver HD TV... I don't know about anyone else, but I pay an extra $10 to get the HD. I don't pay $10 a month to SOMETIMES get HD. If that was the case, I would only pay $10 SOME of the time... This is a simple clear cut case of false advertising deliberately misleading the customers to believe HD is always on these extra channels. If I asked 'NBC on your side' to investigate this, what would they turn up? [Per Guidelines:  Keep it Relevant and Appropriate].

 

I have also yet to receive the gift cards that I was told I'd receive for signing up even though I claimed them and called to ask about. I have also had to cancel fox soccer channel because it only shows rugby. All of this is adding up to a very interesting story... 

 

Would any at&t rep rep care to respond? I work longer hours than nearly all of the people who CAN answer these questions so HERE is the forum, apparently...

Is HD being provided? It's what I'm paying for

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Jun 3, 2014 4:13:24 AM
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ACE - Master
Edited by Taylarie on Jun 3, 2014 at 5:21:35 AM

Brian80 wrote:

Hi so I noticed that my picture quality is far below par. I researched my tv (1080i); I made sure the receiver was set to HD; and I ran a few stress tests on my tv using both the att program and a couple other private programs. All checked out good to go except that I still was not actually GETTING HD. So I researched the issue and found that apparently not all the time the HD channels deliver HD TV... I don't know about anyone else, but I pay an extra $10 to get the HD. I don't pay $10 a month to SOMETIMES get HD. If that was the case, I would only pay $10 SOME of the time... This is a simple clear cut case of false advertising deliberately misleading the customers to believe HD is always on these extra channels. If I asked 'NBC on your side' to investigate this, what would they turn up? [Per Guidelines:  Keep it Relevant and Appropriate].

 

I have also yet to receive the gift cards that I was told I'd receive for signing up even though I claimed them and called to ask about. I have also had to cancel fox soccer channel because it only shows rugby. All of this is adding up to a very interesting story... 

 

Would any at&t rep rep care to respond? I work longer hours than nearly all of the people who CAN answer these questions so HERE is the forum, apparently...


ATT delivers what is provided to them so your complaint would have to be with each network/programmers that you deem inferior.

 

Is Gunsmoke in HD?  Uhh...no.

Is and old(er) movie in HD?  Maybe yes/maybe no.

Is a new-ish movie in HD?  Should be.

Is "Dancing with the Stars" in HD?  Definetly.

 

I've seen commercials that are closer to SD than HD during an HD program.  Are all HD programs at the same caliber?  It has been my experience that no, they are not.  They're still HD but some look better than others.

 

I'm always impressed with the HD quality of The View and some of the NFL pre-game shows. 


Brian80 wrote:

Hi so I noticed that my picture quality is far below par. I researched my tv (1080i); I made sure the receiver was set to HD; and I ran a few stress tests on my tv using both the att program and a couple other private programs. All checked out good to go except that I still was not actually GETTING HD. So I researched the issue and found that apparently not all the time the HD channels deliver HD TV... I don't know about anyone else, but I pay an extra $10 to get the HD. I don't pay $10 a month to SOMETIMES get HD. If that was the case, I would only pay $10 SOME of the time... This is a simple clear cut case of false advertising deliberately misleading the customers to believe HD is always on these extra channels. If I asked 'NBC on your side' to investigate this, what would they turn up? [Per Guidelines:  Keep it Relevant and Appropriate].

 

I have also yet to receive the gift cards that I was told I'd receive for signing up even though I claimed them and called to ask about. I have also had to cancel fox soccer channel because it only shows rugby. All of this is adding up to a very interesting story... 

 

Would any at&t rep rep care to respond? I work longer hours than nearly all of the people who CAN answer these questions so HERE is the forum, apparently...


ATT delivers what is provided to them so your complaint would have to be with each network/programmers that you deem inferior.

 

Is Gunsmoke in HD?  Uhh...no.

Is and old(er) movie in HD?  Maybe yes/maybe no.

Is a new-ish movie in HD?  Should be.

Is "Dancing with the Stars" in HD?  Definetly.

 

I've seen commercials that are closer to SD than HD during an HD program.  Are all HD programs at the same caliber?  It has been my experience that no, they are not.  They're still HD but some look better than others.

 

I'm always impressed with the HD quality of The View and some of the NFL pre-game shows. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 4, 2014 4:16:48 AM
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ACE - Professor

I have to ask these questions:

 

1. Have you connected your U-Verse set top box to your TV via HDMI or component cables?

2. Are you browsing the HD channels? (for example channel 124 is USA, channel 1124 is USA in HD)

 

Every channel on U-Verse that is less than 1000 is in SD with it's HD equilivent being in the 1000's. Not all channels are broadcasted in HD (ex. Discovery Health & Fitness)

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I have to ask these questions:

 

1. Have you connected your U-Verse set top box to your TV via HDMI or component cables?

2. Are you browsing the HD channels? (for example channel 124 is USA, channel 1124 is USA in HD)

 

Every channel on U-Verse that is less than 1000 is in SD with it's HD equilivent being in the 1000's. Not all channels are broadcasted in HD (ex. Discovery Health & Fitness)

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 4, 2014 4:36:40 AM
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ACE - Expert

OP, if you wish a response regarding your gift cards, I'd suggest that you click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

Regarding the HD issue, please provide specifics so that we can be clear what you're talking about.

OP, if you wish a response regarding your gift cards, I'd suggest that you click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

Regarding the HD issue, please provide specifics so that we can be clear what you're talking about.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 4, 2014 11:49:00 AM
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There is no false advertising going on.  AT&T only rebroadcasts what the networks give them. If a program is not in HD, then it's not going to be an HD program.  As has been stated, if the show is older than 5 maybe 6 years old, more than likely it isn't going to be in HD.

 

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

There is no false advertising going on.  AT&T only rebroadcasts what the networks give them. If a program is not in HD, then it's not going to be an HD program.  As has been stated, if the show is older than 5 maybe 6 years old, more than likely it isn't going to be in HD.

 

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 5, 2014 10:30:44 AM
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One way to tell if a show is in HD is to look at the guide on the HD channels.  If the program is in HD the listing will have HD beside it .  If the program is not in HD you will not see HD beside the program.

One way to tell if a show is in HD is to look at the guide on the HD channels.  If the program is in HD the listing will have HD beside it .  If the program is not in HD you will not see HD beside the program.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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dinglesby wrote:

One way to tell if a show is in HD is to look at the guide on the HD channels.  If the program is in HD the listing will have HD beside it .  If the program is not in HD you will not see HD beside the program.


Sorry, but NO ........

 

The best way to find out if a program is in HD or not is if you visit the website of the programmer (say A&E or HGTV) or by comparing guides online (i.e TitanTV vs TVGuide vs Zap2It).

 

TBS, for instance, offers "Seinfeld" reruns in HD on 1112/1113.  The guide is not always going to designate them as such.  And, in fact, I checked my neighbor's Comcast EPG, and they are NOT designated as HD in their guide -- even though Turner/Time Warner or Sony have upconverted them from SD to HD, and that's what TBS broadcasts on their HD versions.  The same can happen with U-verse's EPG.


dinglesby wrote:

One way to tell if a show is in HD is to look at the guide on the HD channels.  If the program is in HD the listing will have HD beside it .  If the program is not in HD you will not see HD beside the program.


Sorry, but NO ........

 

The best way to find out if a program is in HD or not is if you visit the website of the programmer (say A&E or HGTV) or by comparing guides online (i.e TitanTV vs TVGuide vs Zap2It).

 

TBS, for instance, offers "Seinfeld" reruns in HD on 1112/1113.  The guide is not always going to designate them as such.  And, in fact, I checked my neighbor's Comcast EPG, and they are NOT designated as HD in their guide -- even though Turner/Time Warner or Sony have upconverted them from SD to HD, and that's what TBS broadcasts on their HD versions.  The same can happen with U-verse's EPG.

Re: Is HD being provided? It's what I'm paying for

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Jun 6, 2014 2:02:47 PM
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vid30jk wrote:

dinglesby wrote:

One way to tell if a show is in HD is to look at the guide on the HD channels.  If the program is in HD the listing will have HD beside it .  If the program is not in HD you will not see HD beside the program.


Sorry, but NO ........

 

The best way to find out if a program is in HD or not is if you visit the website of the programmer (say A&E or HGTV) or by comparing guides online (i.e TitanTV vs TVGuide vs Zap2It).

 

TBS, for instance, offers "Seinfeld" reruns in HD on 1112/1113.  The guide is not always going to designate them as such.  And, in fact, I checked my neighbor's Comcast EPG, and they are NOT designated as HD in their guide -- even though Turner/Time Warner or Sony have upconverted them from SD to HD, and that's what TBS broadcasts on their HD versions.  The same can happen with U-verse's EPG.


That is right.  Not sure if the network is not pushing that info to the Guide provider, or the provider not pushing the info to U-Verse or if U-Verse is somehow stripping the indicator out in error.  That HD marker is hit n' miss.


vid30jk wrote:

dinglesby wrote:

One way to tell if a show is in HD is to look at the guide on the HD channels.  If the program is in HD the listing will have HD beside it .  If the program is not in HD you will not see HD beside the program.


Sorry, but NO ........

 

The best way to find out if a program is in HD or not is if you visit the website of the programmer (say A&E or HGTV) or by comparing guides online (i.e TitanTV vs TVGuide vs Zap2It).

 

TBS, for instance, offers "Seinfeld" reruns in HD on 1112/1113.  The guide is not always going to designate them as such.  And, in fact, I checked my neighbor's Comcast EPG, and they are NOT designated as HD in their guide -- even though Turner/Time Warner or Sony have upconverted them from SD to HD, and that's what TBS broadcasts on their HD versions.  The same can happen with U-verse's EPG.


That is right.  Not sure if the network is not pushing that info to the Guide provider, or the provider not pushing the info to U-Verse or if U-Verse is somehow stripping the indicator out in error.  That HD marker is hit n' miss.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 6, 2014 10:59:58 PM
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ACE - Expert

vid30jk wrote:

dinglesby wrote:

One way to tell if a show is in HD is to look at the guide on the HD channels.  If the program is in HD the listing will have HD beside it .  If the program is not in HD you will not see HD beside the program.


Sorry, but NO ........

 

The best way to find out if a program is in HD or not is if you visit the website of the programmer (say A&E or HGTV) or by comparing guides online (i.e TitanTV vs TVGuide vs Zap2It).

 

TBS, for instance, offers "Seinfeld" reruns in HD on 1112/1113.  The guide is not always going to designate them as such.  And, in fact, I checked my neighbor's Comcast EPG, and they are NOT designated as HD in their guide -- even though Turner/Time Warner or Sony have upconverted them from SD to HD, and that's what TBS broadcasts on their HD versions.  The same can happen with U-verse's EPG.


NBC started going HD w/Law & Order pilot in 1988, then the whole L&O run from 1990 was in HD, as was ER from 1994.  Then many of the other NBC programs were HD, but not all.  Remember the letterboxing on these programs on SD?  The howl from the public, even though there was no OTA channel that could broadcast HD back then.

 

To the original poster, 720p Networks (ABC/ESPN/Disney, all Fox channels) tend to look better than the 1080i Networks (CBS, all NBC channels, TNT/TBS and the others).  1080i needs 10-20% more bandwidth to be equivalent to 720p Networks. Smiley Very Happy

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


vid30jk wrote:

dinglesby wrote:

One way to tell if a show is in HD is to look at the guide on the HD channels.  If the program is in HD the listing will have HD beside it .  If the program is not in HD you will not see HD beside the program.


Sorry, but NO ........

 

The best way to find out if a program is in HD or not is if you visit the website of the programmer (say A&E or HGTV) or by comparing guides online (i.e TitanTV vs TVGuide vs Zap2It).

 

TBS, for instance, offers "Seinfeld" reruns in HD on 1112/1113.  The guide is not always going to designate them as such.  And, in fact, I checked my neighbor's Comcast EPG, and they are NOT designated as HD in their guide -- even though Turner/Time Warner or Sony have upconverted them from SD to HD, and that's what TBS broadcasts on their HD versions.  The same can happen with U-verse's EPG.


NBC started going HD w/Law & Order pilot in 1988, then the whole L&O run from 1990 was in HD, as was ER from 1994.  Then many of the other NBC programs were HD, but not all.  Remember the letterboxing on these programs on SD?  The howl from the public, even though there was no OTA channel that could broadcast HD back then.

 

To the original poster, 720p Networks (ABC/ESPN/Disney, all Fox channels) tend to look better than the 1080i Networks (CBS, all NBC channels, TNT/TBS and the others).  1080i needs 10-20% more bandwidth to be equivalent to 720p Networks. Smiley Very Happy

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 8, 2014 1:24:17 PM
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ACE - Scholar

Sorry if I gave incorrect information. I was looking at the guide and some shows say hd and some do not so I just assumed if the guide did not say HD it was not in HD.  However the station is the one to complain to because not all programing is in hd but hd or sd does not bother me.  Since I do not sit in front of the TV 24/7 I will leave this discussion to the tv junkies as they can tell the difference better then me.

Sorry if I gave incorrect information. I was looking at the guide and some shows say hd and some do not so I just assumed if the guide did not say HD it was not in HD.  However the station is the one to complain to because not all programing is in hd but hd or sd does not bother me.  Since I do not sit in front of the TV 24/7 I will leave this discussion to the tv junkies as they can tell the difference better then me.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 8, 2014 1:38:20 PM
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Here's a couple of examples that I found just "sitting in front of the TV":

 

Scarface made 1983 on IFCHD is shown with the HD tag.  Is it really HD?  It looks good but is it really HD or just the 16:9 format?

 

Iron Man 3 made in 2013 is showing on STZHDW with NO HD tag.  Now surely that is HD but is not carrying the HD tag.

 

Monster University from 2013 is on STZKHD and looks fabulous but is not carrying an HD tag.

 

So what have we learned?  You can't trust the HD tag.  The year that the movie/program was made may or may not give a hint.  The HD tag may or may not be in place. 

 

It's best to trust your eyes.

Here's a couple of examples that I found just "sitting in front of the TV":

 

Scarface made 1983 on IFCHD is shown with the HD tag.  Is it really HD?  It looks good but is it really HD or just the 16:9 format?

 

Iron Man 3 made in 2013 is showing on STZHDW with NO HD tag.  Now surely that is HD but is not carrying the HD tag.

 

Monster University from 2013 is on STZKHD and looks fabulous but is not carrying an HD tag.

 

So what have we learned?  You can't trust the HD tag.  The year that the movie/program was made may or may not give a hint.  The HD tag may or may not be in place. 

 

It's best to trust your eyes.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 8, 2014 3:30:16 PM
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ACE - Expert
Edited by mibrnsurg on Jun 8, 2014 at 3:30:56 PM

dinglesby wrote:

Sorry if I gave incorrect information. I was looking at the guide and some shows say hd and some do not so I just assumed if the guide did not say HD it was not in HD.  However the station is the one to complain to because not all programing is in hd but hd or sd does not bother me.  Since I do not sit in front of the TV 24/7 I will leave this discussion to the tv junkies as they can tell the difference better then me.


If it's in HD, it will look like it's HD, the difference is dramatic, even though Uverse has the best SD of any provider.  Here in metro Detroit, all Judge Judy's are listed w/the HD designation, but only the last 1 or 2 years are in HD.

 

As skeeter pointed out, some programs are not listed HD, but they are HD.  One look and you'll see the difference.

 

If you watch any SD on the HD channels, it looks even better than the SD channel does, unless it's strectched. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


dinglesby wrote:

Sorry if I gave incorrect information. I was looking at the guide and some shows say hd and some do not so I just assumed if the guide did not say HD it was not in HD.  However the station is the one to complain to because not all programing is in hd but hd or sd does not bother me.  Since I do not sit in front of the TV 24/7 I will leave this discussion to the tv junkies as they can tell the difference better then me.


If it's in HD, it will look like it's HD, the difference is dramatic, even though Uverse has the best SD of any provider.  Here in metro Detroit, all Judge Judy's are listed w/the HD designation, but only the last 1 or 2 years are in HD.

 

As skeeter pointed out, some programs are not listed HD, but they are HD.  One look and you'll see the difference.

 

If you watch any SD on the HD channels, it looks even better than the SD channel does, unless it's strectched. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Edited by jeremy1069fm on Jun 9, 2014 at 7:28:29 AM

Really if you want to test your HD just put on any of the Premium channels (HBO, Cinemax, etc) or Fuse (1535) for example. These networks either run their HD feeds in HD 24/7 or upsampled SD converted into HD 24/7. There's plenty of others. 

 

The vast majority of Viacom's networks that have HD feeds for example do not run programming in HD most of the time. Nick, Nicktoons, MTV2, Comedy Central etc are examples. Only certain programming is in HD. 

 

An easy way to tell what is HD and what is not would be during music programming on MTV (3AM-9AM Eastern) Most modern music videos are in HD, but some (especially during the Clubland block 3-4AM Eastern) are in SD. You'll see boxed SD during that video. 

 

Another example would be South Park (Comedy Central) The entire series (minus Season 1 and 2) has been upsampled to HD. The networks plays reruns and new episodes in HD. However when they play reruns during the daytime hours (Prior to 9PM Eastern) they are the SD clean edits that were produced for syndication, so they will run in SD on Channel 1140 anytime before 9PM Eastern. 

Really if you want to test your HD just put on any of the Premium channels (HBO, Cinemax, etc) or Fuse (1535) for example. These networks either run their HD feeds in HD 24/7 or upsampled SD converted into HD 24/7. There's plenty of others. 

 

The vast majority of Viacom's networks that have HD feeds for example do not run programming in HD most of the time. Nick, Nicktoons, MTV2, Comedy Central etc are examples. Only certain programming is in HD. 

 

An easy way to tell what is HD and what is not would be during music programming on MTV (3AM-9AM Eastern) Most modern music videos are in HD, but some (especially during the Clubland block 3-4AM Eastern) are in SD. You'll see boxed SD during that video. 

 

Another example would be South Park (Comedy Central) The entire series (minus Season 1 and 2) has been upsampled to HD. The networks plays reruns and new episodes in HD. However when they play reruns during the daytime hours (Prior to 9PM Eastern) they are the SD clean edits that were produced for syndication, so they will run in SD on Channel 1140 anytime before 9PM Eastern. 

Re: Is HD being provided? It's what I'm paying for

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First off, thanks a ton for the replies! I have learned a lot from you all so it IS appreciated. However, AT&T lists on their channel guide that the programs ARE HD (and apparently the HD upgrade can and has been applied to shows from the 80s). If there is no promise of HD and the program is displayed in SD on what is allegedly an HD channel, then how can AT&T charge $10 across the board "for HD television"? Doesn't this seem misleading? If the channel does not have the program in HD then shouldn't AT&T be responsible for not including the program on an HD channel? Last night I attempted to watch a show and the picture quality was horrendous! I could barely make out the faces! Comcast broadcasts strictly HD and u can tell because the shows seem more like a live set. Comcast holds a standard of HD - if att can't, then they shouldn't charge for HD when it's not provided (at minimum lowering the charge).
First off, thanks a ton for the replies! I have learned a lot from you all so it IS appreciated. However, AT&T lists on their channel guide that the programs ARE HD (and apparently the HD upgrade can and has been applied to shows from the 80s). If there is no promise of HD and the program is displayed in SD on what is allegedly an HD channel, then how can AT&T charge $10 across the board "for HD television"? Doesn't this seem misleading? If the channel does not have the program in HD then shouldn't AT&T be responsible for not including the program on an HD channel? Last night I attempted to watch a show and the picture quality was horrendous! I could barely make out the faces! Comcast broadcasts strictly HD and u can tell because the shows seem more like a live set. Comcast holds a standard of HD - if att can't, then they shouldn't charge for HD when it's not provided (at minimum lowering the charge).

Re: Is HD being provided? It's what I'm paying for

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Jun 12, 2014 3:01:47 PM
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ACE - Master

I can't imagine that some AT&T employee is sitting around watching all the upcoming programs and determining if it's HD or not.  I do believe that info comes from a 3rd party.  Smiley Frustrated

I can't imagine that some AT&T employee is sitting around watching all the upcoming programs and determining if it's HD or not.  I do believe that info comes from a 3rd party.  Smiley Frustrated

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 12, 2014 5:45:25 PM
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Believe it or not, CBS is for the first time since 2000 is broadcasting Big Brother in HD.  It was only a couple of years ago that Survivor was broadcast in HD.  To be upconverted it has to come from the provider, it has nothing to do with AT&T, they only push what the networks pump out.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Believe it or not, CBS is for the first time since 2000 is broadcasting Big Brother in HD.  It was only a couple of years ago that Survivor was broadcast in HD.  To be upconverted it has to come from the provider, it has nothing to do with AT&T, they only push what the networks pump out.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 13, 2014 4:36:25 AM
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Brian80 wrote:
First off, thanks a ton for the replies! I have learned a lot from you all so it IS appreciated. However, AT&T lists on their channel guide that the programs ARE HD (and apparently the HD upgrade can and has been applied to shows from the 80s). If there is no promise of HD and the program is displayed in SD on what is allegedly an HD channel, then how can AT&T charge $10 across the board "for HD television"? Doesn't this seem misleading? If the channel does not have the program in HD then shouldn't AT&T be responsible for not including the program on an HD channel? Last night I attempted to watch a show and the picture quality was horrendous! I could barely make out the faces! Comcast broadcasts strictly HD and u can tell because the shows seem more like a live set. Comcast holds a standard of HD - if att can't, then they shouldn't charge for HD when it's not provided (at minimum lowering the charge).

What show were you watching and what channel was it on? If it looked like crap SD on U-Verse, it would also look like crap SD on Comcast.

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Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

Brian80 wrote:
First off, thanks a ton for the replies! I have learned a lot from you all so it IS appreciated. However, AT&T lists on their channel guide that the programs ARE HD (and apparently the HD upgrade can and has been applied to shows from the 80s). If there is no promise of HD and the program is displayed in SD on what is allegedly an HD channel, then how can AT&T charge $10 across the board "for HD television"? Doesn't this seem misleading? If the channel does not have the program in HD then shouldn't AT&T be responsible for not including the program on an HD channel? Last night I attempted to watch a show and the picture quality was horrendous! I could barely make out the faces! Comcast broadcasts strictly HD and u can tell because the shows seem more like a live set. Comcast holds a standard of HD - if att can't, then they shouldn't charge for HD when it's not provided (at minimum lowering the charge).

What show were you watching and what channel was it on? If it looked like crap SD on U-Verse, it would also look like crap SD on Comcast.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 14, 2014 5:08:20 PM
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I have a question, and I'll just reply to the last poster since he/she is a Guru.

 

I have the package w/HBO, also Showtime and the other movie channels. I have also have a brand new Smart TV that got excellent reviews on picture, but it's not great - and, the preson I live with has Direct TV and his picture is better. But I chose to pay extra for uVerse because of its features.

 

I have Showtime HD, but one of my favorite shows, Penny Dreadful, is apparently not in high def, because ther's no box beside it on the guide. How could a show like that not be in HD? It's brand new, it's Showtime, but there's no 'HD' box out beside it. I went to their site and found no info but I'm sure it's a high def show.

 

Not sure what to do - any advice is appreciated.

I have a question, and I'll just reply to the last poster since he/she is a Guru.

 

I have the package w/HBO, also Showtime and the other movie channels. I have also have a brand new Smart TV that got excellent reviews on picture, but it's not great - and, the preson I live with has Direct TV and his picture is better. But I chose to pay extra for uVerse because of its features.

 

I have Showtime HD, but one of my favorite shows, Penny Dreadful, is apparently not in high def, because ther's no box beside it on the guide. How could a show like that not be in HD? It's brand new, it's Showtime, but there's no 'HD' box out beside it. I went to their site and found no info but I'm sure it's a high def show.

 

Not sure what to do - any advice is appreciated.

Re: Is HD being provided? It's what I'm paying for

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Jun 14, 2014 5:55:46 PM
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ACE - Professor
Edited by americangame on Jun 14, 2014 at 5:56:09 PM

High_Voltage_Blonde wrote:

I have a question, and I'll just reply to the last poster since he/she is a Guru.

 

I have the package w/HBO, also Showtime and the other movie channels. I have also have a brand new Smart TV that got excellent reviews on picture, but it's not great - and, the preson I live with has Direct TV and his picture is better. But I chose to pay extra for uVerse because of its features.

 

I have Showtime HD, but one of my favorite shows, Penny Dreadful, is apparently not in high def, because ther's no box beside it on the guide. How could a show like that not be in HD? It's brand new, it's Showtime, but there's no 'HD' box out beside it. I went to their site and found no info but I'm sure it's a high def show.

 

Not sure what to do - any advice is appreciated.


If you're watching the show between channels 1852-1859, it's in HD.

 

I know this sounds silly but make sure that your TV is connected to your U-Verse Set Top Box in the correct way in order to see the HD channels in HD. Use either an HDMI cable or component cables from the STB to your TV.

 

Mess the Menu button on your remote, select Options, then System options. From here choose TV screen resolution (HD/SD) and then select either 720p or 1080i(your choice).

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

High_Voltage_Blonde wrote:

I have a question, and I'll just reply to the last poster since he/she is a Guru.

 

I have the package w/HBO, also Showtime and the other movie channels. I have also have a brand new Smart TV that got excellent reviews on picture, but it's not great - and, the preson I live with has Direct TV and his picture is better. But I chose to pay extra for uVerse because of its features.

 

I have Showtime HD, but one of my favorite shows, Penny Dreadful, is apparently not in high def, because ther's no box beside it on the guide. How could a show like that not be in HD? It's brand new, it's Showtime, but there's no 'HD' box out beside it. I went to their site and found no info but I'm sure it's a high def show.

 

Not sure what to do - any advice is appreciated.


If you're watching the show between channels 1852-1859, it's in HD.

 

I know this sounds silly but make sure that your TV is connected to your U-Verse Set Top Box in the correct way in order to see the HD channels in HD. Use either an HDMI cable or component cables from the STB to your TV.

 

Mess the Menu button on your remote, select Options, then System options. From here choose TV screen resolution (HD/SD) and then select either 720p or 1080i(your choice).

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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ACE - Master

High_Voltage_Blonde wrote:

I have a question, and I'll just reply to the last poster since he/she is a Guru.

 

I have the package w/HBO, also Showtime and the other movie channels. I have also have a brand new Smart TV that got excellent reviews on picture, but it's not great - and, the preson I live with has Direct TV and his picture is better. But I chose to pay extra for uVerse because of its features.

 

I have Showtime HD, but one of my favorite shows, Penny Dreadful, is apparently not in high def, because ther's no box beside it on the guide. How could a show like that not be in HD? It's brand new, it's Showtime, but there's no 'HD' box out beside it. I went to their site and found no info but I'm sure it's a high def show.

 

Not sure what to do - any advice is appreciated.


Make sure you have your STB set up for HD as well

 

Menu

System Option

TV Screen Resolution, set it for either 720 or 1080, - continue - start test and either keep settings or change to the other.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

High_Voltage_Blonde wrote:

I have a question, and I'll just reply to the last poster since he/she is a Guru.

 

I have the package w/HBO, also Showtime and the other movie channels. I have also have a brand new Smart TV that got excellent reviews on picture, but it's not great - and, the preson I live with has Direct TV and his picture is better. But I chose to pay extra for uVerse because of its features.

 

I have Showtime HD, but one of my favorite shows, Penny Dreadful, is apparently not in high def, because ther's no box beside it on the guide. How could a show like that not be in HD? It's brand new, it's Showtime, but there's no 'HD' box out beside it. I went to their site and found no info but I'm sure it's a high def show.

 

Not sure what to do - any advice is appreciated.


Make sure you have your STB set up for HD as well

 

Menu

System Option

TV Screen Resolution, set it for either 720 or 1080, - continue - start test and either keep settings or change to the other.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 14, 2014 10:16:17 PM
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I'll check thos things out. I still don't understand why, in the Showtimes listings, there's little box that says 'HD' for some of the shows but not all.

 

Thanks for the replies. =)

I'll check thos things out. I still don't understand why, in the Showtimes listings, there's little box that says 'HD' for some of the shows but not all.

 

Thanks for the replies. =)

Re: Is HD being provided? It's what I'm paying for

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Edited by High_Voltage_Blonde on Jun 15, 2014 at 1:56:35 PM

I don't have an option for resolution, or at least not one I can find. Under System I have: Accessibility, Setup, Menu Language, Smart Control Settings and Remote Setup. I looked in each of those and didn't see anything about resolution. I do have the cable plugged into HDMI 1 slot on the TV,  and there is only one slot to plug anything in to the cable box, which does say HDMI.

 

Wonder why I have no option to change the resolution? It's a brand new Samsung Smart TV, model 6350. I read up on it before I bought and it got excellent reviews for picture quality. There's a tiny LG TV in another room and it gets a better picture.

 

ETA I am looking online for info about the TV and hit the 12x720/60p ! No wonder the picture's not good! Maybe I need to program the remote, but I didn't think that would be necessary.

 

Help!

 

 

I don't have an option for resolution, or at least not one I can find. Under System I have: Accessibility, Setup, Menu Language, Smart Control Settings and Remote Setup. I looked in each of those and didn't see anything about resolution. I do have the cable plugged into HDMI 1 slot on the TV,  and there is only one slot to plug anything in to the cable box, which does say HDMI.

 

Wonder why I have no option to change the resolution? It's a brand new Samsung Smart TV, model 6350. I read up on it before I bought and it got excellent reviews for picture quality. There's a tiny LG TV in another room and it gets a better picture.

 

ETA I am looking online for info about the TV and hit the 12x720/60p ! No wonder the picture's not good! Maybe I need to program the remote, but I didn't think that would be necessary.

 

Help!

 

 

Re: Is HD being provided? It's what I'm paying for

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ACE - Expert
I think there is a layer missinhg -
Menu
Options - far right on top
system options
TV screen Res
I think there is a layer missinhg -
Menu
Options - far right on top
system options
TV screen Res
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Is HD being provided? It's what I'm paying for

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Jun 15, 2014 2:40:54 PM
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You are correct, and I finally figured it out, somehow. Thank you so much for your help! :-)

You are correct, and I finally figured it out, somehow. Thank you so much for your help! :-)

Re: Is HD being provided? It's what I'm paying for

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You shouldn't HAVE to pay more for HD - that's what is coming into the box. EVERYTHING is produced in HD, they have to process it to go to SD. Ridiculous. Remember, AT&T used to charge a fee for TouchTone when they were actually saving millions not having to maintain the mechanical rotary interchanges.

You shouldn't HAVE to pay more for HD - that's what is coming into the box. EVERYTHING is produced in HD, they have to process it to go to SD. Ridiculous. Remember, AT&T used to charge a fee for TouchTone when they were actually saving millions not having to maintain the mechanical rotary interchanges.

Re: Is HD being provided? It's what I'm paying for

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