Mentor
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81 Messages
Info button giving me incorrect more showtimes
I thought someone posted the same thing but can't find it now.
The actual grid guide will display the correct showtimes but when you press the info button on the remote and select more show times of a show the times are 2 hours off. I am on the West Coast but they are giving me times based on Central Time.
For example, Kill Bill 1 on 1933 Encore HD W in the grid guide shows correctly at 8 PM. However, when you click the info button and go to more showtimes, it gives me the same movie starting at 10 PM. This is the same for every channel I looked at such as my local television stations. This never happened before and not sure when this started to happen.
Does anyone know of a fix or setting I need to change? Thanks
ginnpr
Scholar
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148 Messages
10 years ago
Hi - Just curious as to were you are located as I called AT&T yesterday and they said they
do not give credits for this type of problem - I am in CT!!!
Thanks for the reply
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ginnpr
Scholar
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148 Messages
10 years ago
Hi - just did a live chat with AT&T and I did receive the $35.00 credit off of my next bill - thanks for the info!!!
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baseballisback
ACE - Professor
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7.7K Messages
10 years ago
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ginnpr
Scholar
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148 Messages
10 years ago
Interesting - no matter what phone # I call - never receive a link to a "retentions office!!!
Thanks
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ginnpr
Scholar
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148 Messages
10 years ago
Did a chat yesterday to get the $35.00 credit for the time zone problem - was on for 1 hour - they kept switching me to different people - one person said it was a problem with my tv connection - finally the last guy - #5 - said they are still having the problem - but no credit!!!
Thanks for any replies!!!!
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dhascall
Master
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9.8K Messages
10 years ago
I've never had any luck with Chat for credits. Call 1-800-288-2020 and say "cancel my service." You WILL be sent to retentions. Explain what's up. That may be the best option for a credit, if the Central Timezone issue warrants such.
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rubiconray
Teacher
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16 Messages
10 years ago
It’s been over 11 months now and no solution from AT&T. I believe they could care less. But raising the price for service is no problem.
Now they refuse to give any credit for the service I’m not getting. There response is, just live with it.
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Fox Mulder
Former Employee
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310 Messages
10 years ago
The sloution is being worked on
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ginnpr
Scholar
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148 Messages
10 years ago
Hi - I call every month and receive the $35.00 credit for the Time Zone Issue!!!!
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JefferMC
ACE - Expert
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35K Messages
10 years ago
I believe that this started happening at the end of May, 2013. That makes it just over 9 months, not 11.
However, with all due respect to the hard working people of AT&T (including, but not limited to, Fox Mulder), 9 months is still an awful long time in terms of software release cycles these days.
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