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Posted Aug 23, 2014
7:51:16 PM
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Excessive errors on uverse DSL line
Edited by Phil-101 on Aug 23, 2014 at 10:02:05 PM

I have been working with AT&T Uverse techs and so far they ran a cat5 cable from telephone interface to the Pace Rg and periods of zero errors and then continuos errors and DSL training over and over with FECs running up into the millions.  This condition has been happening since March 6th, 2014.  It is becoming very frustrating.  I have requested a line audit to check for bridge taps and/or bad splices but no success.

 

 Here are some stats from the router
Summary Status
Internet Connected
DSL Link Connected
Internet Details
Broadband Link Type Built in modem - ADSL/VDSL
Connection Type Direct IP (DHCP or Static)
Current Internet Connection  
IP Address 107.136.161.61
Subnet Mask 255.255.252.0
Default Gateway 107.136.160.1
Primary DNS 68.94.156.1
Secondary DNS 68.94.157.8
Host Name dsldevice
Domain  
MAC Address  
MTU 1500
DSL DetailsDown Up
Modem Type Built in modem - ADSL/VDSL
Connection Type  
 
DSL Line Line 1 (inner pair)
 
User Rate 6013 kbs 766 kbs
Max User Rate 22300 kbs 1312 kbs
Noise Margin 17.3 dB 18.4 dB
Attenuation 27.5 dB 17.6 dB
Output Power 12.0 dBm 12.1 dBm
 
Protocol G.DMT2+ Annex A  
Channel Interleaved  
DSLAM Vendor Information Country {46336} Vendor {BDCM} Specific {41971 }
Rate Cap 16972 kbs  
Attenuation @ 300kHz 20.3 dB  
Uncanceled Echo 4.7 dB Suspicious - check phone filters and alarm
VCXO Frequency Offset 0.0 ppm Ok
Excessive Impulse Noise 1 Interleaved mode recommended
Traffic StatisticsBytes Packets Errors %
IP Traffic
Transmit 30751066 188671 0 0
Receive 210333121 238770 0 0
 
DSL Link Errors

Collected for 1Day7:31:37

Reset 24-hr int. 15-min int. Last Event
  Since Current Current Time Since
 
DSL
Link Retrains 92 4 0 4:24:12
DSL Training Errors 103 4 0 4:24:40
Training Timeouts 100 4 0 4:24:40
Loss of Framing Failures 744 34 0 4:25:09
Loss of Signal Failures 97 5 0 4:25:08
Loss of Power Failures 0 0 0 0:00:00
Loss of Margin Failures 9 2 0 5:12:12
Cumu. Seconds w/Errors 1141 95 0 4:17:40
Cumu. Sec. w/Severe Errors 999 54 0 4:23:37
Corrected Blocks 2620210 507105 0 0:08:46
Uncorrectable Blocks 44711 2532 0 4:17:40
DSL Unavailable Seconds 5449 224 0 4:24:12

 

[edited for privacy-removed unique MAC address]

I have been working with AT&T Uverse techs and so far they ran a cat5 cable from telephone interface to the Pace Rg and periods of zero errors and then continuos errors and DSL training over and over with FECs running up into the millions.  This condition has been happening since March 6th, 2014.  It is becoming very frustrating.  I have requested a line audit to check for bridge taps and/or bad splices but no success.

 

 Here are some stats from the router
Summary Status
Internet Connected
DSL Link Connected
Internet Details
Broadband Link Type Built in modem - ADSL/VDSL
Connection Type Direct IP (DHCP or Static)
Current Internet Connection  
IP Address 107.136.161.61
Subnet Mask 255.255.252.0
Default Gateway 107.136.160.1
Primary DNS 68.94.156.1
Secondary DNS 68.94.157.8
Host Name dsldevice
Domain  
MAC Address  
MTU 1500
DSL DetailsDown Up
Modem Type Built in modem - ADSL/VDSL
Connection Type  
 
DSL Line Line 1 (inner pair)
 
User Rate 6013 kbs 766 kbs
Max User Rate 22300 kbs 1312 kbs
Noise Margin 17.3 dB 18.4 dB
Attenuation 27.5 dB 17.6 dB
Output Power 12.0 dBm 12.1 dBm
 
Protocol G.DMT2+ Annex A  
Channel Interleaved  
DSLAM Vendor Information Country {46336} Vendor {BDCM} Specific {41971 }
Rate Cap 16972 kbs  
Attenuation @ 300kHz 20.3 dB  
Uncanceled Echo 4.7 dB Suspicious - check phone filters and alarm
VCXO Frequency Offset 0.0 ppm Ok
Excessive Impulse Noise 1 Interleaved mode recommended
Traffic StatisticsBytes Packets Errors %
IP Traffic
Transmit 30751066 188671 0 0
Receive 210333121 238770 0 0
 
DSL Link Errors

Collected for 1Day7:31:37

Reset 24-hr int. 15-min int. Last Event
  Since Current Current Time Since
 
DSL
Link Retrains 92 4 0 4:24:12
DSL Training Errors 103 4 0 4:24:40
Training Timeouts 100 4 0 4:24:40
Loss of Framing Failures 744 34 0 4:25:09
Loss of Signal Failures 97 5 0 4:25:08
Loss of Power Failures 0 0 0 0:00:00
Loss of Margin Failures 9 2 0 5:12:12
Cumu. Seconds w/Errors 1141 95 0 4:17:40
Cumu. Sec. w/Severe Errors 999 54 0 4:23:37
Corrected Blocks 2620210 507105 0 0:08:46
Uncorrectable Blocks 44711 2532 0 4:17:40
DSL Unavailable Seconds 5449 224 0 4:24:12

 

[edited for privacy-removed unique MAC address]

Excessive errors on uverse DSL line

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Aug 23, 2014 9:59:17 PM
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Employee

Your profile is adsl2+, recommended RG is the Motorola 510. 

Do you have a 5031? Should be replaced with the 510.

Do you have a 5168? Newer adsl2+ designed for bonded installs but could be used if approved for your area.

 

ADSL interference could be both inside or outside. I am sure the techs have already ran line tests for bridge tap. 

http://adslm.dohrenburg.net/troubleshoot/interference.php

http://www.thinkbroadband.com/guide/broadband-interference.html

Your profile is adsl2+, recommended RG is the Motorola 510. 

Do you have a 5031? Should be replaced with the 510.

Do you have a 5168? Newer adsl2+ designed for bonded installs but could be used if approved for your area.

 

ADSL interference could be both inside or outside. I am sure the techs have already ran line tests for bridge tap. 

http://adslm.dohrenburg.net/troubleshoot/interference.php

http://www.thinkbroadband.com/guide/broadband-interference.html

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Excessive errors on uverse DSL line

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Aug 23, 2014 10:47:26 PM
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ACE - Expert

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service excessive error problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris

__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service excessive error problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris

__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Excessive errors on uverse DSL line

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Aug 27, 2014 10:45:53 PM
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AT&T tech ran cat5 from pace RG to filter at demarc.  The inside wiring is elemininated, ergo the outside wiring or the CO equipment is defective,  The latest stats show 22 DSL retrains for the 27th.  This is not acceptable.  If it is not the line from the prem to the CO then it is overloade or unreliable equipment.

AT&T tech ran cat5 from pace RG to filter at demarc.  The inside wiring is elemininated, ergo the outside wiring or the CO equipment is defective,  The latest stats show 22 DSL retrains for the 27th.  This is not acceptable.  If it is not the line from the prem to the CO then it is overloade or unreliable equipment.

Re: Excessive errors on uverse DSL line

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Aug 28, 2014 4:26:55 AM
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my thoughts has more faith in the techs running bridge taps test than I do.  You need to have someone back out to find out why the thing things you have either a filter or reflection (bridge tap) issue.  Sending the PM as mibrnsrg suggests would be a good way to get that ball rolling.

 

my thoughts has more faith in the techs running bridge taps test than I do.  You need to have someone back out to find out why the thing things you have either a filter or reflection (bridge tap) issue.  Sending the PM as mibrnsrg suggests would be a good way to get that ball rolling.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Excessive errors on uverse DSL line

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Aug 29, 2014 10:41:06 PM
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Here are the statsfor 8/29/14,  notice the 69 million corrected blocks - plus on the 27th the DSL retraing stats.  This is either a noisy line -- or defective CO equipment.  Either way fix it or I go to Comcast..

 

Here is the retraining stat note 6,236,886 FECS

 

2014-08-28T12:11:29-07:00 0 6013 15392 8456 10.8 -2.6 28.0 18.2 1571 6236886 7.50 8.00

 

DSL Link Errors

Collected for 1Day11:57:58

Reset 24-hr int. 15-min int. Last Event

 SinceCurrentCurrentTime Since
 
ATM
Last Event
Cell Header Errors16565552714910:05:05
Loss of cell Delineation4138126240:05:07
 
DSL
Link Retrains1987310:04:02
DSL Training Errors2459110:04:30
Training Timeouts2398710:04:30
Loss of Framing Failures167961490:04:59
Loss of Signal Failures2308710:04:58
Loss of Power Failures0000:00:00
Loss of Margin Failures160012:01:38
Cumu. Seconds w/Errors26041059110:04:58
Cumu. Sec. w/Severe Errors2177807100:04:58
Corrected Blocks117759907695363763566060:00:01
Uncorrectable Blocks97775363164620:05:00
DSL Unavailable Seconds124354574560:04:02

Here are the statsfor 8/29/14,  notice the 69 million corrected blocks - plus on the 27th the DSL retraing stats.  This is either a noisy line -- or defective CO equipment.  Either way fix it or I go to Comcast..

 

Here is the retraining stat note 6,236,886 FECS

 

2014-08-28T12:11:29-07:00 0 6013 15392 8456 10.8 -2.6 28.0 18.2 1571 6236886 7.50 8.00

 

DSL Link Errors

Collected for 1Day11:57:58

Reset 24-hr int. 15-min int. Last Event

 SinceCurrentCurrentTime Since
 
ATM
Last Event
Cell Header Errors16565552714910:05:05
Loss of cell Delineation4138126240:05:07
 
DSL
Link Retrains1987310:04:02
DSL Training Errors2459110:04:30
Training Timeouts2398710:04:30
Loss of Framing Failures167961490:04:59
Loss of Signal Failures2308710:04:58
Loss of Power Failures0000:00:00
Loss of Margin Failures160012:01:38
Cumu. Seconds w/Errors26041059110:04:58
Cumu. Sec. w/Severe Errors2177807100:04:58
Corrected Blocks117759907695363763566060:00:01
Uncorrectable Blocks97775363164620:05:00
DSL Unavailable Seconds124354574560:04:02

Re: Excessive errors on uverse DSL line

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Aug 30, 2014 7:13:30 AM
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Edited by JefferMC on Aug 30, 2014 at 7:14:48 AM

@OVUSER , this is primarily a customer forum.  While AT&T personel do monitor the forums, they may not read each and every post, so unless you've PMed them (as was suggested previously), you cannot be sure that they know about your issue.  In any case, PM them with this new information.

Here is the U-verse Customer Service link . You can expect a reply via return PM (a number other than zero will appear beside the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

@OVUSER , this is primarily a customer forum.  While AT&T personel do monitor the forums, they may not read each and every post, so unless you've PMed them (as was suggested previously), you cannot be sure that they know about your issue.  In any case, PM them with this new information.

Here is the U-verse Customer Service link . You can expect a reply via return PM (a number other than zero will appear beside the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Excessive errors on uverse DSL line

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Aug 30, 2014 12:01:17 PM
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Uverse Internet
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Re: Excessive errors on uverse DSL line

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Aug 30, 2014 12:37:47 PM
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Since U-verse Internet, I would PM the U-verse team (using the link in my revised post above).

 

Since U-verse Internet, I would PM the U-verse team (using the link in my revised post above).

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Excessive errors on uverse DSL line

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Feb 21, 2015 6:55:24 PM
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After an outside tech gave me a good F1 lead the results have been great.  I now have my phone on the VOIP system.  Here are stats on my router.  This is what it should look like not the above stats.

 

SL Link Errors

Collected for 50Days7:04:33

Reset 24-hr int. 15-min int. Last Event

 SinceCurrentCurrentTime Since
 
DSL
Link Retrains0000:00:00
DSL Training Errors0000:00:00
Training Timeouts0000:00:00
Loss of Framing Failures0000:00:00
Loss of Signal Failures0000:00:00
Loss of Power Failures0000:00:00
Loss of Margin Failures0000:00:00
Cumu. Seconds w/Errors275204:56:40
Cumu. Sec. w/Severe Errors20015Days9:26:25
Corrected Blocks1154954563900:21:31
Uncorrectable Blocks582204:56:40
DSL Unavailable Seconds0000:00:00

After an outside tech gave me a good F1 lead the results have been great.  I now have my phone on the VOIP system.  Here are stats on my router.  This is what it should look like not the above stats.

 

SL Link Errors

Collected for 50Days7:04:33

Reset 24-hr int. 15-min int. Last Event

 SinceCurrentCurrentTime Since
 
DSL
Link Retrains0000:00:00
DSL Training Errors0000:00:00
Training Timeouts0000:00:00
Loss of Framing Failures0000:00:00
Loss of Signal Failures0000:00:00
Loss of Power Failures0000:00:00
Loss of Margin Failures0000:00:00
Cumu. Seconds w/Errors275204:56:40
Cumu. Sec. w/Severe Errors20015Days9:26:25
Corrected Blocks1154954563900:21:31
Uncorrectable Blocks582204:56:40
DSL Unavailable Seconds0000:00:00

Re: Excessive errors on uverse DSL line

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Feb 21, 2015 7:37:43 PM
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@OVUSER They should look more like this for good service:

 

DSL Link Errors

Collected for 119Days4:38:20

  Since Current Current Time Since
  Reset24-hr int.15-min int.Last Event
DSL
Link Retrains 0 0 0 0:00:00
DSL Training Errors 0 0 0 0:00:00
Training Timeouts 0 0 0 0:00:00
Loss of Framing Failures 0 0 0 0:00:00
Loss of Signal Failures 0 0 0 0:00:00
Loss of Power Failures 0 0 0 0:00:00
Loss of Margin Failures 0 0 0 0:00:00
Cu m. Seconds w/Errors 0 0 0 0:00:00
Cu m. Sec. w/Severe Errors 0 0 0 0:00:00
Corrected Blocks 434 0 0 6Days2:29:44
Uncorrectable Blocks 0 0 0 0:00:00
DSL Unavailable Seconds 35 0 0 119Days4:37:43

 

Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

@OVUSER They should look more like this for good service:

 

DSL Link Errors

Collected for 119Days4:38:20

  Since Current Current Time Since
  Reset24-hr int.15-min int.Last Event
DSL
Link Retrains 0 0 0 0:00:00
DSL Training Errors 0 0 0 0:00:00
Training Timeouts 0 0 0 0:00:00
Loss of Framing Failures 0 0 0 0:00:00
Loss of Signal Failures 0 0 0 0:00:00
Loss of Power Failures 0 0 0 0:00:00
Loss of Margin Failures 0 0 0 0:00:00
Cu m. Seconds w/Errors 0 0 0 0:00:00
Cu m. Sec. w/Severe Errors 0 0 0 0:00:00
Corrected Blocks 434 0 0 6Days2:29:44
Uncorrectable Blocks 0 0 0 0:00:00
DSL Unavailable Seconds 35 0 0 119Days4:37:43

 

Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Excessive errors on uverse DSL line

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