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Posted May 7, 2013
11:57:07 AM
Do I need a phone line for uverse internet?

I have a regular ATT Phone ( land line) and ATT Uverse Internet.

 

I use wireless internet for both my laptops.

 

Will I be able to cancel my phone service without any issues?

Will they have to send a technician?

The modem I have has a line into the phone jack.

 

thanks,

MartieB

I have a regular ATT Phone ( land line) and ATT Uverse Internet.

 

I use wireless internet for both my laptops.

 

Will I be able to cancel my phone service without any issues?

Will they have to send a technician?

The modem I have has a line into the phone jack.

 

thanks,

MartieB

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May 7, 2013 12:07:09 PM
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ACE - Expert

Do you have U-verse Voice or Plain Old Telephone Service (POTS)?  If U-verse Voice, your voice is just a service carried over the IP communication with your Internet and they can just turn it off by telling your RG to quit making it work.  If POTS, then they may be using one pair to carry two different signals and use splitters to divide them at your home.

 

You can have U-verse Internet with or without any kind of voice (POTS or U-Verse Voice).  If you have POTS, they may try to do a physical disconnect of your POTS pair.  As long as they do that correctly, it won't interfere with your U-verse Internet.  In the event that they do disconnect your Internet by accident, you can call customer support and have them come back out and fix it.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Do I need a phone line for uverse internet?

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May 7, 2013 12:06:46 PM
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MartieBr You should be able to cancel your phone line & it should not impact the internet service & there should not be a tech visit.

I had the same situation with two phone lines & canceled one & was concerned. But, is was disconnected with no visit & no issues.

Enter your request via the regular phone contact. You get two separate bills. The contact number is on the phone bill.

The internet modem will continue to be fed by the phone jack.
MartieBr You should be able to cancel your phone line & it should not impact the internet service & there should not be a tech visit.

I had the same situation with two phone lines & canceled one & was concerned. But, is was disconnected with no visit & no issues.

Enter your request via the regular phone contact. You get two separate bills. The contact number is on the phone bill.

The internet modem will continue to be fed by the phone jack.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Do I need a phone line for uverse internet?

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May 7, 2013 12:07:09 PM
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ACE - Expert

Do you have U-verse Voice or Plain Old Telephone Service (POTS)?  If U-verse Voice, your voice is just a service carried over the IP communication with your Internet and they can just turn it off by telling your RG to quit making it work.  If POTS, then they may be using one pair to carry two different signals and use splitters to divide them at your home.

 

You can have U-verse Internet with or without any kind of voice (POTS or U-Verse Voice).  If you have POTS, they may try to do a physical disconnect of your POTS pair.  As long as they do that correctly, it won't interfere with your U-verse Internet.  In the event that they do disconnect your Internet by accident, you can call customer support and have them come back out and fix it.

 

Do you have U-verse Voice or Plain Old Telephone Service (POTS)?  If U-verse Voice, your voice is just a service carried over the IP communication with your Internet and they can just turn it off by telling your RG to quit making it work.  If POTS, then they may be using one pair to carry two different signals and use splitters to divide them at your home.

 

You can have U-verse Internet with or without any kind of voice (POTS or U-Verse Voice).  If you have POTS, they may try to do a physical disconnect of your POTS pair.  As long as they do that correctly, it won't interfere with your U-verse Internet.  In the event that they do disconnect your Internet by accident, you can call customer support and have them come back out and fix it.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Do I need a phone line for uverse internet?

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Jun 13, 2016 6:01:11 PM
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My phone line is down and making a loud abnoxious noise 

My phone line is down and making a loud abnoxious noise 

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Jun 13, 2016 6:04:25 PM
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I need help anyone around?

 

I need help anyone around?

 

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