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Posted Dec 25, 2012
7:36:01 PM
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Disappearing Channels

Hi all,

 

I'm new to Uverse, I've had it for a few weeks now... however a few channels like DIY Network and a few other keep going missing from the guide and I'm not able to navigate to them manually. Sometimes they're there, sometimes they're not. 

 

I've tried power-cycling, but no luck yet. 

 

Anyone know what's going on? 

Hi all,

 

I'm new to Uverse, I've had it for a few weeks now... however a few channels like DIY Network and a few other keep going missing from the guide and I'm not able to navigate to them manually. Sometimes they're there, sometimes they're not. 

 

I've tried power-cycling, but no luck yet. 

 

Anyone know what's going on? 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Dec 26, 2012 5:35:06 AM
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ACE - Master

Did you try rebooting the RG?

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Disappearing Channels

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Dec 25, 2012 10:57:21 PM
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ACE - Expert

Sounds like you might have a defective unit, call TS and report what has been happening, since you already hard rebooted it.

 

The channels should not be appearing/disappearing intermittently like that. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

 

Sounds like you might have a defective unit, call TS and report what has been happening, since you already hard rebooted it.

 

The channels should not be appearing/disappearing intermittently like that. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 26, 2012 5:35:06 AM
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ACE - Master

Did you try rebooting the RG?

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Did you try rebooting the RG?

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 26, 2012 8:47:15 AM
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Employee

I restarted the RG and the receiver... after a few restarts, the channels magically reappeared. :smileyvery-happy: yay magic. 

I restarted the RG and the receiver... after a few restarts, the channels magically reappeared. :smileyvery-happy: yay magic. 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 26, 2012 9:07:38 AM
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ACE - Master

When in doubt, reboot.  :smileywink:

When in doubt, reboot.  :smileywink:

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 26, 2012 2:15:43 PM
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Employee

So true. Thanks guys! 

 

Cheers. 

So true. Thanks guys! 

 

Cheers. 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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