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Posted Sep 13, 2011
2:09:56 PM
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Can't record 4 shows at once.

Sometimes I can't even record 1 show. We have 4 tvs 1 is hd and last night we had 3 tvs on and got the message that we had to interupt a tv or stop a recording. Why does att say you can record 4 shows at once?

Sometimes I can't even record 1 show. We have 4 tvs 1 is hd and last night we had 3 tvs on and got the message that we had to interupt a tv or stop a recording. Why does att say you can record 4 shows at once?

Can't record 4 shows at once.

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Sep 13, 2011 2:31:21 PM
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You can record up to 4 programs at the same time.  I have done it many times.

 

With U-verse, you have 4 live streams that can be used in combination to watch or record TV.  When 2 or more TV's are tuned to the same channel, that counts as the use of a single stream.   If a stream is being used to watch live TV, that is one less stream that is available to record a program.

 

Depending on your profile, either 4, 3 or 2 of those streams can be an HD channel.  Also, depending on your profile, when you record 4 programs at the same time up to 3 or up to 2 of those recordings can be HD channels.

 

See your video profiles here:  MENU --> Options --> System Options --> System information --> System resources

 

What information do you see for Streams and Egress Profile?

You can record up to 4 programs at the same time.  I have done it many times.

 

With U-verse, you have 4 live streams that can be used in combination to watch or record TV.  When 2 or more TV's are tuned to the same channel, that counts as the use of a single stream.   If a stream is being used to watch live TV, that is one less stream that is available to record a program.

 

Depending on your profile, either 4, 3 or 2 of those streams can be an HD channel.  Also, depending on your profile, when you record 4 programs at the same time up to 3 or up to 2 of those recordings can be HD channels.

 

See your video profiles here:  MENU --> Options --> System Options --> System information --> System resources

 

What information do you see for Streams and Egress Profile?

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Sep 14, 2011 9:36:19 PM
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Sorry for butting in, but I'm running into a similar situation. I have two SD shows scheduled to record at 10 pm on Monday, and want to add one more SD show, but the DVR is not allowing me to add any more shows to that time slot. I looked at my TV profile and it's set to 1 SD/3 HD. Is this the problem or could it be something else? Would it be faster to simply call tech support?

Sorry for butting in, but I'm running into a similar situation. I have two SD shows scheduled to record at 10 pm on Monday, and want to add one more SD show, but the DVR is not allowing me to add any more shows to that time slot. I looked at my TV profile and it's set to 1 SD/3 HD. Is this the problem or could it be something else? Would it be faster to simply call tech support?

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Sep 14, 2011 10:06:56 PM
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Apriltini wrote:

 

Sorry for butting in, but I'm running into a similar situation. I have two SD shows scheduled to record at 10 pm on Monday, and want to add one more SD show, but the DVR is not allowing me to add any more shows to that time slot. I looked at my TV profile and it's set to 1 SD/3 HD. Is this the problem or could it be something else? Would it be faster to simply call tech support?


With your profile, you can schedule up to 4 programs to record at the same time.  Up to 3 of those recordings can be on HD channels.  Schedule the 2 additional SD programs to record.  If a conflict is created, select Resolve conflict for that recording to see what other scheduled recordings are shown as being in conflict during that time period.


Apriltini wrote:

 

Sorry for butting in, but I'm running into a similar situation. I have two SD shows scheduled to record at 10 pm on Monday, and want to add one more SD show, but the DVR is not allowing me to add any more shows to that time slot. I looked at my TV profile and it's set to 1 SD/3 HD. Is this the problem or could it be something else? Would it be faster to simply call tech support?


With your profile, you can schedule up to 4 programs to record at the same time.  Up to 3 of those recordings can be on HD channels.  Schedule the 2 additional SD programs to record.  If a conflict is created, select Resolve conflict for that recording to see what other scheduled recordings are shown as being in conflict during that time period.

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Sep 15, 2011 12:41:36 PM
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Thanks for the suggestion. I did that, and saw that the problem was the previously scheduled shows were running over, so for a few minutes there WERE four shows being recorded already. I trimmed them, and everything looks good now. Thanks!

Thanks for the suggestion. I did that, and saw that the problem was the previously scheduled shows were running over, so for a few minutes there WERE four shows being recorded already. I trimmed them, and everything looks good now. Thanks!

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Sep 15, 2011 2:04:10 PM
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Apriltini wrote:

 

Thanks for the suggestion. I did that, and saw that the problem was the previously scheduled shows were running over, so for a few minutes there WERE four shows being recorded already. I trimmed them, and everything looks good now. Thanks!


Had you manually extended the time by 5 minutes on those recordings?


Apriltini wrote:

 

Thanks for the suggestion. I did that, and saw that the problem was the previously scheduled shows were running over, so for a few minutes there WERE four shows being recorded already. I trimmed them, and everything looks good now. Thanks!


Had you manually extended the time by 5 minutes on those recordings?

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Sep 15, 2011 3:54:24 PM
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Yep, guilty. Smiley Very Happy
Yep, guilty. Smiley Very Happy

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Sep 15, 2011 4:03:35 PM
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Apriltini wrote:
Yep, guilty. Smiley Very Happy

You can probably avoiding doing those 5 minute manual extensions.  The systems uses "soft padding"  for scheduled recordings which will start the recording 1 minute prior to the scheduled start time of the program will end the recording 2 minutes after the scheduled end time of the program.  If the soft padding will result in a conflict that will cause a program to not be recorded, the soft padding is not applied.


Apriltini wrote:
Yep, guilty. Smiley Very Happy

You can probably avoiding doing those 5 minute manual extensions.  The systems uses "soft padding"  for scheduled recordings which will start the recording 1 minute prior to the scheduled start time of the program will end the recording 2 minutes after the scheduled end time of the program.  If the soft padding will result in a conflict that will cause a program to not be recorded, the soft padding is not applied.

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Sep 15, 2011 9:14:56 PM
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I also have this issue. I'm supposed to have 4 streams, but I have NEVER been able to have more then 3 things going in my house: 2 sons' TVs and I have to watch whatever is recording. This aggravates me so much! When I had Verizon FiOS, there was no limit! I could only record 2 at once, but I could have every TV in the house on HD and had NO PROBLEMS! I have to limit my HDTV watching every single night at least once... 

I also have this issue. I'm supposed to have 4 streams, but I have NEVER been able to have more then 3 things going in my house: 2 sons' TVs and I have to watch whatever is recording. This aggravates me so much! When I had Verizon FiOS, there was no limit! I could only record 2 at once, but I could have every TV in the house on HD and had NO PROBLEMS! I have to limit my HDTV watching every single night at least once... 

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Sep 15, 2011 9:15:56 PM
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Mine does not work like this. I've never been able to use more than 3 streams.

Mine does not work like this. I've never been able to use more than 3 streams.

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Sep 15, 2011 9:18:36 PM
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Is there any plan to increase the capacity on the HD "streams" on my TV? I shouldn't have to limit my TV watching this much. What does the evolution path show for fixing this in the near future?

Is there any plan to increase the capacity on the HD "streams" on my TV? I shouldn't have to limit my TV watching this much. What does the evolution path show for fixing this in the near future?

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Sep 15, 2011 9:25:03 PM
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Everybody's U-Verse DVR works the same.  It's based on how many SD and HD streams are available to you and that's based on your distance from the Vrad and signal strength.  Go into Menu - Options - System Options - System information - System resources and from there you can see your SD and HD streams.

Everybody's U-Verse DVR works the same.  It's based on how many SD and HD streams are available to you and that's based on your distance from the Vrad and signal strength.  Go into Menu - Options - System Options - System information - System resources and from there you can see your SD and HD streams.

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Sep 18, 2011 8:54:05 PM
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1001simon wrote:

Is there any plan to increase the capacity on the HD "streams" on my TV? I shouldn't have to limit my TV watching this much. What does the evolution path show for fixing this in the near future?


What are you meaning by limiting your tv watching?  We have three boxes (2 set tops, and 1 dvr) in our house.  One tv is a SD, so pretty much all programming watched on that set is non-HD, two tv's are HD, so pretty much everything on both are HD, with probably 2% SD programming on the one in the Living room, due to military channel, and non-hd premium channels.

 

Since we have watched everything we had recorded on our DVr, right now it is empty, with nothing planned until tomorrow to record, and something the next after that.  Both will be deleted after watching.  Probably when we are recording the one program tomorrow night, I will probably be watching either Netflix, or something on one of the many channels of nothing.  Could be SD, or it could be HD.

 

In the famous words of Ren & Stimpy:  "Maybe something bad, maybe something good. I guess we'll never know,"

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

1001simon wrote:

Is there any plan to increase the capacity on the HD "streams" on my TV? I shouldn't have to limit my TV watching this much. What does the evolution path show for fixing this in the near future?


What are you meaning by limiting your tv watching?  We have three boxes (2 set tops, and 1 dvr) in our house.  One tv is a SD, so pretty much all programming watched on that set is non-HD, two tv's are HD, so pretty much everything on both are HD, with probably 2% SD programming on the one in the Living room, due to military channel, and non-hd premium channels.

 

Since we have watched everything we had recorded on our DVr, right now it is empty, with nothing planned until tomorrow to record, and something the next after that.  Both will be deleted after watching.  Probably when we are recording the one program tomorrow night, I will probably be watching either Netflix, or something on one of the many channels of nothing.  Could be SD, or it could be HD.

 

In the famous words of Ren & Stimpy:  "Maybe something bad, maybe something good. I guess we'll never know,"

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

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Sep 23, 2011 2:57:31 PM
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streams 2sd/2hd[wan] 2sd/2hd[ingress]

egress profile 20000000,0sd/3hd

streams 2sd/2hd[wan] 2sd/2hd[ingress]

egress profile 20000000,0sd/3hd

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Sep 23, 2011 3:03:33 PM
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streams 2sd/2hd[wan] 2sd/2hd[ingress]

egress profile 20000000,0sd/3hd



streams 2sd/2hd[wan] 2sd/2hd[ingress]

egress profile 20000000,0sd/3hd



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Sep 23, 2011 3:03:55 PM
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Edited by texasguy37 on Sep 23, 2011 at 3:08:28 PM

Thanks for posting your info!

 

Here is what you can do:

 

WAN Profile (Streams into the RG):  Watch 4 different live TV channels at the same time.  Up to 2 of the channels can be HD channels.

 

Ingress Profile (Streams into the DVR):  Record 4 programs at the same time.  Up to 2 of those programs can be HD programs.

 

Egress Profile (Streams out of the DVR):  Watch 3 recorded programs at the same time on TV's connected to the non-DVR STB's.  All 3 programs can be in HD.  You can also watch a 4th program on the the TV connected to the DVR.

 

Also, please remember that with U-verse you are restricted to 4 live streams to watch and/or record live TV at the same tme.  If 2 or more TV's are tuned to the same channel, that counts as the use of a single stream.  Your combination of HD and SD live and recorded streams in use at the same time is subject to the restrictions discussed above.

Thanks for posting your info!

 

Here is what you can do:

 

WAN Profile (Streams into the RG):  Watch 4 different live TV channels at the same time.  Up to 2 of the channels can be HD channels.

 

Ingress Profile (Streams into the DVR):  Record 4 programs at the same time.  Up to 2 of those programs can be HD programs.

 

Egress Profile (Streams out of the DVR):  Watch 3 recorded programs at the same time on TV's connected to the non-DVR STB's.  All 3 programs can be in HD.  You can also watch a 4th program on the the TV connected to the DVR.

 

Also, please remember that with U-verse you are restricted to 4 live streams to watch and/or record live TV at the same tme.  If 2 or more TV's are tuned to the same channel, that counts as the use of a single stream.  Your combination of HD and SD live and recorded streams in use at the same time is subject to the restrictions discussed above.

Re: Can't record 4 shows at once.

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Sep 23, 2011 3:08:48 PM
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Well I'm not a geek so I'm still a little lost. Can I make some changes myself or do I have to call att?

Well I'm not a geek so I'm still a little lost. Can I make some changes myself or do I have to call att?

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Sep 23, 2011 3:11:32 PM
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When you say "changes" what are you looking for?

When you say "changes" what are you looking for?

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Sep 23, 2011 3:12:43 PM
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How can I record more than one show at a time.

How can I record more than one show at a time.

Re: Can't record 4 shows at once.

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Sep 23, 2011 3:21:29 PM
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rdlouhy wrote:

 

How can I record more than one show at a time.


You can record more than one program at the same time.  You can record up to 4.

 

As I mentioned in my earlier message, you are limited to 4 live streams in use at the same time for a combination of watching live TV or recording programs.  If some TV's are in use watching live channels, that reduces the number of live streams available to record programming.  You can be further restricted based on the combination of HD vs. SD channels being used.

 

It appears that you are on the 19/2 line profile which only allows 2 of your 4 streams to be HD. Can you download and install SomeJoe's tool at the link below?

 

http://www.uverserealtime.com/

 

Once you install the tool, please post screenshots of the following tabs: IP/ProfileError Table, Bitloading, & Coax/HPNA.

 

We can take a look at the screenshots to see if you may possibly be able to upgrade to a profile that would increase the number of your 4 streams that are in HD.


rdlouhy wrote:

 

How can I record more than one show at a time.


You can record more than one program at the same time.  You can record up to 4.

 

As I mentioned in my earlier message, you are limited to 4 live streams in use at the same time for a combination of watching live TV or recording programs.  If some TV's are in use watching live channels, that reduces the number of live streams available to record programming.  You can be further restricted based on the combination of HD vs. SD channels being used.

 

It appears that you are on the 19/2 line profile which only allows 2 of your 4 streams to be HD. Can you download and install SomeJoe's tool at the link below?

 

http://www.uverserealtime.com/

 

Once you install the tool, please post screenshots of the following tabs: IP/ProfileError Table, Bitloading, & Coax/HPNA.

 

We can take a look at the screenshots to see if you may possibly be able to upgrade to a profile that would increase the number of your 4 streams that are in HD.

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Apr 18, 2013 7:34:56 PM
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Hope you can help I have 3SD/1HD and can only record one HD show at a time. I tried to record glee and Greys both at 8 pm on HD CHANNEL and it says I can't. All TV in my home are HD so I am completely lost. One tv is pretty much never used or on but several times I have been watching an HD show in one room and my kids weren't able to watch and HD show in others. I'm lost Smiley Sad
Hope you can help I have 3SD/1HD and can only record one HD show at a time. I tried to record glee and Greys both at 8 pm on HD CHANNEL and it says I can't. All TV in my home are HD so I am completely lost. One tv is pretty much never used or on but several times I have been watching an HD show in one room and my kids weren't able to watch and HD show in others. I'm lost Smiley Sad

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Apr 6, 2014 6:51:03 PM
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I got the same message all the time. We have 5 tv's in the house with 5 boxes. There's only 3 tv's on at the same time and they are on different channels. Yet the main TV in the living room always gets the 'interrupt another TV' message. Very deceiving from what the serviceman told us upon installation. Plus, the living room TV gets a destroyed screen and you end up not being able to hear or see the channel. We just acquired AT&T in December and already need a new box for our main TV.

I got the same message all the time. We have 5 tv's in the house with 5 boxes. There's only 3 tv's on at the same time and they are on different channels. Yet the main TV in the living room always gets the 'interrupt another TV' message. Very deceiving from what the serviceman told us upon installation. Plus, the living room TV gets a destroyed screen and you end up not being able to hear or see the channel. We just acquired AT&T in December and already need a new box for our main TV.

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Apr 6, 2014 7:36:36 PM
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i found a way around it ....on monday nights i couldn't record wwe and dallas at the same time without one of the tv's being turned off we have 4 boxes......so i record wwe from 7ct to 10ct. on usa....then i record dallas on the tnt west feed at 11ct

i found a way around it ....on monday nights i couldn't record wwe and dallas at the same time without one of the tv's being turned off we have 4 boxes......so i record wwe from 7ct to 10ct. on usa....then i record dallas on the tnt west feed at 11ct

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Apr 7, 2014 12:10:15 PM
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boston1129 wrote:

I got the same message all the time. We have 5 tv's in the house with 5 boxes. There's only 3 tv's on at the same time and they are on different channels. Yet the main TV in the living room always gets the 'interrupt another TV' message. Very deceiving from what the serviceman told us upon installation. Plus, the living room TV gets a destroyed screen and you end up not being able to hear or see the channel. We just acquired AT&T in December and already need a new box for our main TV.


Are all four of the "on" TVs tuned to HD channels?  Not everybody can get 4 incoming HD channels at the same time.  Try tuning one of the TVs to its SD equivalent channel (e.g. 202 for CNN, 602 for ESPN) and see what happens.

 

Also, "the TV is off" and "the box is off" are not necessarily the same thing.  Check to see if any of your boxes are in (the green oval around the power button is lit) even though the TV itself is turned off.

 

Pardon me for asking, but what's a "destroyed" screen?


boston1129 wrote:

I got the same message all the time. We have 5 tv's in the house with 5 boxes. There's only 3 tv's on at the same time and they are on different channels. Yet the main TV in the living room always gets the 'interrupt another TV' message. Very deceiving from what the serviceman told us upon installation. Plus, the living room TV gets a destroyed screen and you end up not being able to hear or see the channel. We just acquired AT&T in December and already need a new box for our main TV.


Are all four of the "on" TVs tuned to HD channels?  Not everybody can get 4 incoming HD channels at the same time.  Try tuning one of the TVs to its SD equivalent channel (e.g. 202 for CNN, 602 for ESPN) and see what happens.

 

Also, "the TV is off" and "the box is off" are not necessarily the same thing.  Check to see if any of your boxes are in (the green oval around the power button is lit) even though the TV itself is turned off.

 

Pardon me for asking, but what's a "destroyed" screen?

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Jul 3, 2014 7:16:40 PM
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I need help as well and this was the closest thread I could find.  Smiley Happy  Just got Uverse installed and so far, it seems pretty cool.  Unfortunately, I don't have the whole DVR/Viewing options down yet.

 

Info:  5 DVRs, 5 TVs

Profile:  Wan and Ingress are both 1SD/3HD

 

I had 2 HD programs being recorded at the same time.  Another TV was on an HD channel.  So when I turned the 4th TV on, I got the message stating I couldn't view HD channel and to cancel a recording.  I entered in an SD channel and got a message saying all of my TV units were being used.  There were only 3 streams going (all HD).  Why wasn't I able to view an SD channel?

 

 

I need help as well and this was the closest thread I could find.  Smiley Happy  Just got Uverse installed and so far, it seems pretty cool.  Unfortunately, I don't have the whole DVR/Viewing options down yet.

 

Info:  5 DVRs, 5 TVs

Profile:  Wan and Ingress are both 1SD/3HD

 

I had 2 HD programs being recorded at the same time.  Another TV was on an HD channel.  So when I turned the 4th TV on, I got the message stating I couldn't view HD channel and to cancel a recording.  I entered in an SD channel and got a message saying all of my TV units were being used.  There were only 3 streams going (all HD).  Why wasn't I able to view an SD channel?

 

 

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Jul 3, 2014 7:41:17 PM
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The only thing I can think of is one of the DVRs (aka STBs) that you thought was sleeping was actually on even though the TV was off. Make sure when you power down the green light on the STB goes off.

The only thing I can think of is one of the DVRs (aka STBs) that you thought was sleeping was actually on even though the TV was off. Make sure when you power down the green light on the STB goes off.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 4, 2014 5:04:38 AM
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Thanks!  Just to be sure...if I turn the DVR box off, will it still record shows I have scheduled for later that night?

Thanks!  Just to be sure...if I turn the DVR box off, will it still record shows I have scheduled for later that night?

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Jul 4, 2014 5:11:26 AM
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hblondie02 wrote:

Thanks!  Just to be sure...if I turn the DVR box off, will it still record shows I have scheduled for later that night?


Yes, your DVR will record regardless if the box is on or not.


hblondie02 wrote:

Thanks!  Just to be sure...if I turn the DVR box off, will it still record shows I have scheduled for later that night?


Yes, your DVR will record regardless if the box is on or not.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 4, 2014 7:12:59 PM
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Thanks guys and/or gals!  Hope everyone is having a great 4th of July!

Thanks guys and/or gals!  Hope everyone is having a great 4th of July!

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