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Posted Aug 31, 2014
11:02:51 AM
Can't connect to medicare.gov

I'm an ATT Uverse user in Western Connecticut (06810).

I'm a Mac user, OS X on several computers, several versions of X at my disposal (10.6, 10.7, 10.8). I'm well-versed on the Mac (Mac user for 27 years), but this has me stumped for the moment, and it seems to be UVerse-related.

I can't access the "medicare.gov" website using standard methods (read on).

I -can- access other "gov" sites, such as "loc.gov", "irs.gov", "va.gov", even "healthcare.gov".
But again, I -can't- reach "medicare.gov".

I have tried several browsers including Safari, Firefox, iCab, an old version of Camino. None work -- I enter "medicare.gov" in the URL entry bar and..... nothing.

This is on ALL the Macs in the household (four total), and I've switched between older and newer iterations of the OS -- again, nothing.

I -have found- something that works, but only part way:
If I use the EPIC privacy browser and choose the option to hide my IP address via a proxy server, it connects right up to "medicare.gov". However, using such a proxy limits my ability to interact with the site (example -- cannot get "find plans" search to work).

Interestingly, if I chose to run Epic in "non-stealth" mode (IP address NOT hidden via proxy), Epic behaves just like the other browsers above -- i.e., no connection.

Also -- if I use the Tor browser, I get the same results as using Epic in "stealth mode" -- I can connect to medicare.gov (even though full interaction with the site is limited because of the proxy server).

As an aside, I can go anywhere else on the net I want. No problems connecting to sites, EXCEPT for "medicare.gov".

I'm not the only person using UVerse in Connecticut that can't connect. There are others in my general area of CT who can't reach medicare.gov, either. Seems to be in the Fairfield County area.

Doing some googling, I've encountered postings from others (who seem to all be Windows users) who have had pretty much the same connection problem with the medicare.gov site. I even saw posts which said in some cases the only resolution was to change out the ISP's modem.

Thanks,
- John

I'm an ATT Uverse user in Western Connecticut (06810).

I'm a Mac user, OS X on several computers, several versions of X at my disposal (10.6, 10.7, 10.8). I'm well-versed on the Mac (Mac user for 27 years), but this has me stumped for the moment, and it seems to be UVerse-related.

I can't access the "medicare.gov" website using standard methods (read on).

I -can- access other "gov" sites, such as "loc.gov", "irs.gov", "va.gov", even "healthcare.gov".
But again, I -can't- reach "medicare.gov".

I have tried several browsers including Safari, Firefox, iCab, an old version of Camino. None work -- I enter "medicare.gov" in the URL entry bar and..... nothing.

This is on ALL the Macs in the household (four total), and I've switched between older and newer iterations of the OS -- again, nothing.

I -have found- something that works, but only part way:
If I use the EPIC privacy browser and choose the option to hide my IP address via a proxy server, it connects right up to "medicare.gov". However, using such a proxy limits my ability to interact with the site (example -- cannot get "find plans" search to work).

Interestingly, if I chose to run Epic in "non-stealth" mode (IP address NOT hidden via proxy), Epic behaves just like the other browsers above -- i.e., no connection.

Also -- if I use the Tor browser, I get the same results as using Epic in "stealth mode" -- I can connect to medicare.gov (even though full interaction with the site is limited because of the proxy server).

As an aside, I can go anywhere else on the net I want. No problems connecting to sites, EXCEPT for "medicare.gov".

I'm not the only person using UVerse in Connecticut that can't connect. There are others in my general area of CT who can't reach medicare.gov, either. Seems to be in the Fairfield County area.

Doing some googling, I've encountered postings from others (who seem to all be Windows users) who have had pretty much the same connection problem with the medicare.gov site. I even saw posts which said in some cases the only resolution was to change out the ISP's modem.

Thanks,
- John

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Sep 1, 2014 6:00:28 PM
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ACE - Professor

The website currently can be reached by IPV6 if anyone was curious. To enable IPV6 on your gateway please go to:

https://esupport.att3.2wire.com/online-tool/compat-index.jsp

then click the enable IPV6 button after the test completes that'll show up on the right.

 

You may need to reboot your gateway after clicking the enable ipv6 button.

 

Hopefully your computers and such are IPV6 compatible.

 

I guess this is sort of a work around for now.

 

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Can't connect to medicare.gov

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Aug 31, 2014 11:07:35 AM
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ACE - Expert

If switching to something that blocks your IP address from the site fixes it...  perhaps the site has decided that a block of IP addresses has been responsible for an DDoS (or similar) attack and is blocking it?

 

If switching to something that blocks your IP address from the site fixes it...  perhaps the site has decided that a block of IP addresses has been responsible for an DDoS (or similar) attack and is blocking it?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't connect to medicare.gov

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Aug 31, 2014 11:22:29 AM
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I don't know if this has anything to do with your issue, but a retired buddy of mine never could get access to the DFAS "My Pay" site. 

 

I finally found this:

 

 In order to use the myPay website, you must use a web browser that supports Secure Socket Layers (SSL) protocol with 128-bit encryption software (strong encryption) and JavaScript enabled. This prevents information from being read by others on the Internet while it is being transmitted between your web browser and the myPay website. 128-bit encryption is the highest level of encryption available. 

 

We set it up and now he has no issues.  Again I have no idea if this would pertain to your issue or not, but thought I would throw it out there.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I don't know if this has anything to do with your issue, but a retired buddy of mine never could get access to the DFAS "My Pay" site. 

 

I finally found this:

 

 In order to use the myPay website, you must use a web browser that supports Secure Socket Layers (SSL) protocol with 128-bit encryption software (strong encryption) and JavaScript enabled. This prevents information from being read by others on the Internet while it is being transmitted between your web browser and the myPay website. 128-bit encryption is the highest level of encryption available. 

 

We set it up and now he has no issues.  Again I have no idea if this would pertain to your issue or not, but thought I would throw it out there.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't connect to medicare.gov

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Aug 31, 2014 11:37:54 AM
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Some further info:

 

When I open a browser (in this case, Safari running under Mac OS 10.8.5) and type in
medicare.gov, and then hit the enter key....

 

...the browser just "hangs", doesn't even seen to indicate that the medicare.gov site has received my request for it to send its home page.

 

After a short while, the browser will time-out. In this case, Safari gives this report:
"Safari can't open the page.
Safari can't open the page http://medicare.gov/" because the server where this page is located isn't responding."

 

This is repeatable and it happens EVERY time I try to connect to medicare.gov.

 

HOWEVER -
If I launch the Epic Privacy Browser with "stealth mode" enabled (which hides my IP address and diverts web communications via a proxy), the medicare/gov site DOES receive my request to it, and I do get the site's homepage.

 

SOMETHING in the att/Uverse software/hardware/servers in the Fairfield County (CT) area is preventing the browser's request (after I type in medicare.gov and hit return) from reaching the actual medicare.gov web site. The site doesn't seem to respond, because (of course) it hasn't received my request...

Some further info:

 

When I open a browser (in this case, Safari running under Mac OS 10.8.5) and type in
medicare.gov, and then hit the enter key....

 

...the browser just "hangs", doesn't even seen to indicate that the medicare.gov site has received my request for it to send its home page.

 

After a short while, the browser will time-out. In this case, Safari gives this report:
"Safari can't open the page.
Safari can't open the page http://medicare.gov/" because the server where this page is located isn't responding."

 

This is repeatable and it happens EVERY time I try to connect to medicare.gov.

 

HOWEVER -
If I launch the Epic Privacy Browser with "stealth mode" enabled (which hides my IP address and diverts web communications via a proxy), the medicare/gov site DOES receive my request to it, and I do get the site's homepage.

 

SOMETHING in the att/Uverse software/hardware/servers in the Fairfield County (CT) area is preventing the browser's request (after I type in medicare.gov and hit return) from reaching the actual medicare.gov web site. The site doesn't seem to respond, because (of course) it hasn't received my request...

Re: Can't connect to medicare.gov

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Aug 31, 2014 12:14:59 PM
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ACE - Professor

Please see the current thread:

http://forums.att.com/t5/Features-and-How-To/problems-with-uverse-internet-connections-near-New-Have...

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't connect to medicare.gov

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Aug 31, 2014 1:45:22 PM
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@j.albert  Can you get here:  http://www.usa.gov/ ?

 

If so, Search Medicare, in the results click medicare.gov, see if it'll come up. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

@j.albert  Can you get here:  http://www.usa.gov/ ?

 

If so, Search Medicare, in the results click medicare.gov, see if it'll come up. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't connect to medicare.gov

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Aug 31, 2014 2:05:24 PM
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[[  Can you get here:  http://www.usa.gov/ ? ]]

 

Yes.

 

[[ If so, Search Medicare, in the results click medicare.gov, see if it'll come up. ]]

 

Nope. Same results as before.

ATT Uverse (or some service related to it) is blocking connections to

- medicare.gov

and also

- cms.gov

 

... in Southwest Connecticut.

[[  Can you get here:  http://www.usa.gov/ ? ]]

 

Yes.

 

[[ If so, Search Medicare, in the results click medicare.gov, see if it'll come up. ]]

 

Nope. Same results as before.

ATT Uverse (or some service related to it) is blocking connections to

- medicare.gov

and also

- cms.gov

 

... in Southwest Connecticut.

Re: Can't connect to medicare.gov

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Aug 31, 2014 7:16:54 PM
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@j.albert Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse internet medicare.gov service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

@j.albert Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse internet medicare.gov service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't connect to medicare.gov

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Sep 1, 2014 6:00:28 PM
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ACE - Professor

The website currently can be reached by IPV6 if anyone was curious. To enable IPV6 on your gateway please go to:

https://esupport.att3.2wire.com/online-tool/compat-index.jsp

then click the enable IPV6 button after the test completes that'll show up on the right.

 

You may need to reboot your gateway after clicking the enable ipv6 button.

 

Hopefully your computers and such are IPV6 compatible.

 

I guess this is sort of a work around for now.

 

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.

The website currently can be reached by IPV6 if anyone was curious. To enable IPV6 on your gateway please go to:

https://esupport.att3.2wire.com/online-tool/compat-index.jsp

then click the enable IPV6 button after the test completes that'll show up on the right.

 

You may need to reboot your gateway after clicking the enable ipv6 button.

 

Hopefully your computers and such are IPV6 compatible.

 

I guess this is sort of a work around for now.

 

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't connect to medicare.gov

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Sep 1, 2014 9:14:36 PM
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Edited by mibrnsurg on Sep 1, 2014 at 9:18:11 PM

@Darknessrise The test enabled IPV6, two things were there to checkmark

 

LAN IPV6   and DCHPV6

 

Should I have 1 or both checkmarked?  LAN IPV6 came up already checked. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or
ATT Customer Care(all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

@Darknessrise The test enabled IPV6, two things were there to checkmark

 

LAN IPV6   and DCHPV6

 

Should I have 1 or both checkmarked?  LAN IPV6 came up already checked. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or
ATT Customer Care(all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't connect to medicare.gov

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Sep 2, 2014 3:21:13 AM
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Edited by Darknessrise on Sep 2, 2014 at 3:37:22 AM

I suppose that you should check both. They actually let you check boxes on that page? They probably changed it since time I enabled it. or are you talking about in the gateway pages? If you're talking about the gateway UI, I know that the DCHPV6 box is grayed out. You can enable it, but it doesn't do anything anyway at the moment from what I saw.

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.

I suppose that you should check both. They actually let you check boxes on that page? They probably changed it since time I enabled it. or are you talking about in the gateway pages? If you're talking about the gateway UI, I know that the DCHPV6 box is grayed out. You can enable it, but it doesn't do anything anyway at the moment from what I saw.

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't connect to medicare.gov

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Sep 2, 2014 6:56:03 AM
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Thanks to Darknessrise for providing the answer in the reply above.

 

My residential gateway did not support ipv6 (or if it did, that capability was previously turned off).

I clicked the button to request ipv6 and let it sit for a couple of hours.

 

Then I went back to the same URL above, ran the test again, and it reported that ipv6 was now enabled.

 

At that point, I tried connecting to "medicare.gov", and the connection now goes through.

Also, I can now connect to "cms.gov" (Center for Medicare and Medicaid Services). That, too, was previously "unreachable".

 

I will -guess- that some server or switch "along the way" (might have been at or near "192.57.116.66") required ipv6 to "get through" it. Unless ipv6 was active at the user's end, the request to connect got rejected.

 

Thanks again for the solution.

Thanks to Darknessrise for providing the answer in the reply above.

 

My residential gateway did not support ipv6 (or if it did, that capability was previously turned off).

I clicked the button to request ipv6 and let it sit for a couple of hours.

 

Then I went back to the same URL above, ran the test again, and it reported that ipv6 was now enabled.

 

At that point, I tried connecting to "medicare.gov", and the connection now goes through.

Also, I can now connect to "cms.gov" (Center for Medicare and Medicaid Services). That, too, was previously "unreachable".

 

I will -guess- that some server or switch "along the way" (might have been at or near "192.57.116.66") required ipv6 to "get through" it. Unless ipv6 was active at the user's end, the request to connect got rejected.

 

Thanks again for the solution.

Re: Can't connect to medicare.gov

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Sep 3, 2014 4:41:02 PM
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Edited by cralt on Sep 3, 2014 at 4:48:45 PM

9/3 still broken here on both uverse accounts.

 

The IPv4 works fine on

Comcast

ATT Wireless

Sprint

VZN

and Cablevision.

 

I wonder if this broke when they moved us CT folk over to the new IP block?

9/3 still broken here on both uverse accounts.

 

The IPv4 works fine on

Comcast

ATT Wireless

Sprint

VZN

and Cablevision.

 

I wonder if this broke when they moved us CT folk over to the new IP block?

Re: Can't connect to medicare.gov

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Sep 3, 2014 5:44:11 PM
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I'm wondering if the OP (or anyone else) has contacted the Social Media folks and/or received a response?

mibrnsurg wrote:

@j.albert Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse internet medicare.gov service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


I'm wondering if the OP (or anyone else) has contacted the Social Media folks and/or received a response?

mibrnsurg wrote:

@j.albert Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse internet medicare.gov service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


Re: Can't connect to medicare.gov

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Sep 16, 2014 9:28:27 AM
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I was having the same problem, but it's now working for me.

 

I had worked with the AT&T Social Media people, who (among other things) were helpful / responsive.  They had me do a traceroute, which identified the hop (far downstream from me, on the US government end) where the failure was happening.  They then recommended I talk to the help person at mymedicare.gov.

 

Short story - the medicare.gov "help" was no help at all, said the problem must be at the AT&T end, and that anyway there's no support for medicare.gov, just mymedicare.gov (baloney, of course).  He refused to put in in touch with a technical resource in medicare.gov.

 

Not wanting to screw around with the hopeless, I just turned around contacted the office of my US representative for help.  Someone from that office contacted me, got the details (including the traceroute), and then contactecd the medicare.gov technical people.  The problem disappeared the same day.

 

Net - try it again, maybe it's working for you now.

 

(Several of the problem instances I've seen reported are from CT AT&T DSL subscribers - if that fits you, the problem may be fixed for you now too)

I was having the same problem, but it's now working for me.

 

I had worked with the AT&T Social Media people, who (among other things) were helpful / responsive.  They had me do a traceroute, which identified the hop (far downstream from me, on the US government end) where the failure was happening.  They then recommended I talk to the help person at mymedicare.gov.

 

Short story - the medicare.gov "help" was no help at all, said the problem must be at the AT&T end, and that anyway there's no support for medicare.gov, just mymedicare.gov (baloney, of course).  He refused to put in in touch with a technical resource in medicare.gov.

 

Not wanting to screw around with the hopeless, I just turned around contacted the office of my US representative for help.  Someone from that office contacted me, got the details (including the traceroute), and then contactecd the medicare.gov technical people.  The problem disappeared the same day.

 

Net - try it again, maybe it's working for you now.

 

(Several of the problem instances I've seen reported are from CT AT&T DSL subscribers - if that fits you, the problem may be fixed for you now too)

Re: Can't connect to medicare.gov

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