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Posted Sep 15, 2011
4:39:45 AM
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Can call out, can't get calls in

Could Network Interface Device (outside box) fail ? We've performed inside & outside troubleshooting tests. We can make calls out, but can't reliably receive calls. We've changed batteries, phones, outlets, etc. Thank you.

Could Network Interface Device (outside box) fail ? We've performed inside & outside troubleshooting tests. We can make calls out, but can't reliably receive calls. We've changed batteries, phones, outlets, etc. Thank you.

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Nov 5, 2012 5:30:45 AM
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The trouble was that when we had placed an order to remove voicemail. Uverse system for this was down and voicemail not removed. When  called back the next day to report we still had voicemail, that service rep issued an order and must have been multi-tasking for someone elses order to call forward a number. Apparently our number was call forwarded to a number not in service.Also the system for voice mail programming was still down so it was not removed either. It was a mess that caused me to be on the phone for a total of 6 hours being transferred to one person after another who assured me they could help me and ended up not. Then I came to this site and was helped by AS598U who helped me right away through the online chat and fixed the problem right away. After spending hours on the phone to get my problem fixed I was very skeptical that using an online chat would help but God was watching and sent to to this fantastic tech. Sending a commendation letter today

 

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Can call out, can't get calls in

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Sep 15, 2011 9:54:56 AM
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What type of phone is it? When did you lasrlt receive incoming calls? Have you called #800 and reported the problem?
What type of phone is it? When did you lasrlt receive incoming calls? Have you called #800 and reported the problem?
Me and My DELL Streak (TED-III)

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Sep 15, 2011 1:45:46 PM
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Professor

Do you have Uverse Voice?

Do you have Uverse Voice?

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Sep 16, 2011 4:29:57 PM
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ACE - Master

Others have asked you some very good questions, but I will ask you one that may have been overlooked.  How long have you have this voice service, and has it ever worked properly?

 

I ask, because when I first switched from POTS to U-Verse Voice, I had about a week where I could make calls, but couldn't receive them (but I could get voice mails).  Mine was due to a number portng issue where my old POTS voice number was not ported to my new U-Verse Voice line for about a week.  I could make calls just fine, but the number was still trying to ring my old (disconnected) POTS line.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Others have asked you some very good questions, but I will ask you one that may have been overlooked.  How long have you have this voice service, and has it ever worked properly?

 

I ask, because when I first switched from POTS to U-Verse Voice, I had about a week where I could make calls, but couldn't receive them (but I could get voice mails).  Mine was due to a number portng issue where my old POTS voice number was not ported to my new U-Verse Voice line for about a week.  I could make calls just fine, but the number was still trying to ring my old (disconnected) POTS line.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can call out, can't get calls in

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Sep 16, 2011 7:08:25 PM
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ACE - Expert
All the above posts are good/possibilities. I would like to add another possibility because it happened to me.

This applies to your in-house distribution, so it is the same for POTS or u-verse voice. If the wires get squeezed, say in a wall jack mounting, such that the insulation is broken and the wires are close together, but not touching, the phone will show no problem except when ringing. The ringing signal is sufficient to cause a short (off hook condition). So, the phone is answered before anyone in the house knows it rang. Also, it may not short every time. So, you may get a call or not.
All the above posts are good/possibilities. I would like to add another possibility because it happened to me.

This applies to your in-house distribution, so it is the same for POTS or u-verse voice. If the wires get squeezed, say in a wall jack mounting, such that the insulation is broken and the wires are close together, but not touching, the phone will show no problem except when ringing. The ringing signal is sufficient to cause a short (off hook condition). So, the phone is answered before anyone in the house knows it rang. Also, it may not short every time. So, you may get a call or not.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can call out, can't get calls in

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Nov 5, 2012 5:30:45 AM
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The trouble was that when we had placed an order to remove voicemail. Uverse system for this was down and voicemail not removed. When  called back the next day to report we still had voicemail, that service rep issued an order and must have been multi-tasking for someone elses order to call forward a number. Apparently our number was call forwarded to a number not in service.Also the system for voice mail programming was still down so it was not removed either. It was a mess that caused me to be on the phone for a total of 6 hours being transferred to one person after another who assured me they could help me and ended up not. Then I came to this site and was helped by AS598U who helped me right away through the online chat and fixed the problem right away. After spending hours on the phone to get my problem fixed I was very skeptical that using an online chat would help but God was watching and sent to to this fantastic tech. Sending a commendation letter today

 

The trouble was that when we had placed an order to remove voicemail. Uverse system for this was down and voicemail not removed. When  called back the next day to report we still had voicemail, that service rep issued an order and must have been multi-tasking for someone elses order to call forward a number. Apparently our number was call forwarded to a number not in service.Also the system for voice mail programming was still down so it was not removed either. It was a mess that caused me to be on the phone for a total of 6 hours being transferred to one person after another who assured me they could help me and ended up not. Then I came to this site and was helped by AS598U who helped me right away through the online chat and fixed the problem right away. After spending hours on the phone to get my problem fixed I was very skeptical that using an online chat would help but God was watching and sent to to this fantastic tech. Sending a commendation letter today

 

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Nov 5, 2012 8:08:30 AM
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ACE - Expert

Thanks for posting how your issue was resolved.  Glad you finally got it sorted out.

 

Thanks for posting how your issue was resolved.  Glad you finally got it sorted out.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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