Mentor
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56 Messages
Call History Issue
From the receiver I try to access Call History and it says I need to get U-verse Voice, but I already have U-Verse voice. Is there something I am missing to make that start working (establish service 3/10) Would be nice to see that from the receiver. Also I am not able to change the settings on the callerid or voicemail message notifier.
It may be that I need to call in, but wanted to check here first to avoid the call.
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docbombay
Guru
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1K Messages
13 years ago
If you have U-voice, you should have the call history feature available. I seem to recall reading that some features may take a few days to show up after an install or being newly added, so another day or two may make a difference. You might try rebooting, which has worked in other cases for me (e.g.upgraded WAN profile). Otherwise, you will probably need to call TS. Good luck, they have been very good in my experience.
docbombay
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texasguy37
Expert
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14.5K Messages
13 years ago
Only information about your TV service is shown in the Account Manager (channel 9910) since TV is only service that can be changed with that app.
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jfw
Professor
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1.9K Messages
13 years ago
Doc is correct, sometimes it takes a couple of days before all features of Uvoice are provisioned and working correctly. FYI, you can also view call history and change settings in Uvoice through your online account manager.
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chachster
Mentor
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56 Messages
13 years ago
I also cannot do it from the account manager website. Says system error and about that I think it would be my phone number but shows "Un-kno-wn" in a greyed out drop down box.
Looks like I am going to have to call.
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RCSMG
Expert
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23.3K Messages
13 years ago
If you don't get a resolution with the first csr call back or ask to be transferred to a tier 2 tech. If the problem is still then contact David through hyperling in my sig.
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chachster
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56 Messages
13 years ago
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