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Posted Mar 12, 2011
3:54:39 AM
Call History Issue

From the receiver I try to access Call History and it says I need to get U-verse Voice, but I already have U-Verse voice.   Is there something I am missing to make that start working (establish service 3/10)    Would be nice to see that from the receiver.   Also I am not able to change the settings on the callerid or voicemail message notifier.

 

It may be that I need to call in, but wanted to check here first to avoid the call.

From the receiver I try to access Call History and it says I need to get U-verse Voice, but I already have U-Verse voice.   Is there something I am missing to make that start working (establish service 3/10)    Would be nice to see that from the receiver.   Also I am not able to change the settings on the callerid or voicemail message notifier.

 

It may be that I need to call in, but wanted to check here first to avoid the call.

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Mar 13, 2011 5:05:19 PM
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ACE - Expert

Only information about your TV service is shown in the Account Manager (channel 9910) since TV is only service that can be changed with that app.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Call History Issue

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Mar 12, 2011 4:11:51 AM
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If you have U-voice, you should have the call history feature available.  I seem to recall reading that some features may take a few days to show up after an install or being newly added, so another day or two may make a difference.  You might try rebooting, which has worked in other cases for me (e.g.upgraded WAN profile).  Otherwise, you will probably need to call TS.   Good luck, they have been very good in my experience.

 

docbombay 

"Everything should be made as simple as possible--but not simpler."
--Albert Einstein

If you have U-voice, you should have the call history feature available.  I seem to recall reading that some features may take a few days to show up after an install or being newly added, so another day or two may make a difference.  You might try rebooting, which has worked in other cases for me (e.g.upgraded WAN profile).  Otherwise, you will probably need to call TS.   Good luck, they have been very good in my experience.

 

docbombay 

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Mar 12, 2011 4:29:49 AM
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Doc is correct, sometimes it takes a couple of days before all features of Uvoice are provisioned and working correctly. FYI, you can also view call history and change settings in Uvoice through your online account manager.

Doc is correct, sometimes it takes a couple of days before all features of Uvoice are provisioned and working correctly. FYI, you can also view call history and change settings in Uvoice through your online account manager.

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Mar 13, 2011 4:42:35 AM
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I also cannot do it from the account manager website.   Says system error and about that I think it would be my phone number but shows "Un-kno-wn" in a greyed out drop down box.

 

Looks like I am going to have to call.

I also cannot do it from the account manager website.   Says system error and about that I think it would be my phone number but shows "Un-kno-wn" in a greyed out drop down box.

 

Looks like I am going to have to call.

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Mar 13, 2011 4:00:42 PM
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ACE - Expert

If you don't get a resolution with the first csr call back or ask to be transferred to a tier 2 tech.  If the problem is still then contact David through hyperling in my sig.

If you don't get a resolution with the first csr call back or ask to be transferred to a tier 2 tech.  If the problem is still then contact David through hyperling in my sig.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 13, 2011 4:14:15 PM
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Tier 2 opened a ticket with the NOC to have them fix the issue. Appears they have corrected it. Another question though, when looking at account manager from the receiver do you see information about Internet and phone or just that they are available? On voice I get a message to get it that the price is 35 and on the Internet one is lists the packages but does not show which package I currently have. The phone and voice show up in the tv summary
Tier 2 opened a ticket with the NOC to have them fix the issue. Appears they have corrected it. Another question though, when looking at account manager from the receiver do you see information about Internet and phone or just that they are available? On voice I get a message to get it that the price is 35 and on the Internet one is lists the packages but does not show which package I currently have. The phone and voice show up in the tv summary

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Mar 13, 2011 5:05:19 PM
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ACE - Expert

Only information about your TV service is shown in the Account Manager (channel 9910) since TV is only service that can be changed with that app.

Only information about your TV service is shown in the Account Manager (channel 9910) since TV is only service that can be changed with that app.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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