Tutor
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4 Messages
Anyone else have major problems adding service?
Finally found a place to vent because nobody at ATT seems to give a rip. Has anyone else had problems adding service or changing service on their digital TV. I simply wanted to upgrade to U300 and have had 21 (yes 21) orders cancelled. Today when on with support they told me their was a problem with their system (duh) and it would take an additional 5-7 days. I said I wanted to talk to a manager and of course never heard back. I'm shocked at the abysmal service and lack of care
Ben_5160
Tutor
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11 Messages
9 years ago
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pdohara
Tutor
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4 Messages
9 years ago
I've been happy with att until now. 11 days of being ignored however is causing me to think I need to look elsewhere.
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dwinth
ACE - Professor
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2.5K Messages
9 years ago
How much is Charter paying you to shill on the AT&T forum?
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Jeffster
ACE - Professor
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2.6K Messages
9 years ago
You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.
To check for their reply, click the little blue envelope.
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pdohara
Tutor
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4 Messages
9 years ago
2-3 days!? Really? I've been trying since March 14th to upgrade my service. This should be an almost instantaneous thing I would think. I seriously am dumbfounded.
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baseballisback
ACE - Professor
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7.7K Messages
9 years ago
Obviously not enough.
http://charter-sucks.com/
Someone at that site says that New Coke was a better idea.
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tuckdemo
Contributor
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2 Messages
9 years ago
Can't get a good answer to this prob from chat if you can get through to chat. A couple of weeks ago I great CS from ATT. Today it has all gone south!
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ms_unicorn
Former Employee
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4.9K Messages
9 years ago
Hello, @tuckdemo!
Thanks for posting. I'm sorry to hear you're having difficulty. We would be happy to help! Simply click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
-Mariana
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tuckdemo
Contributor
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2 Messages
9 years ago
Thanks again for your offer of assistance
Sharon
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pdohara
Tutor
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4 Messages
9 years ago
OK I sent an email to that address. Eagerly awaiting a reply. Wonder if it will come this weekend :\. Yesterday I spent 40 minutes on a call with one of their 'support' reps who informed me that there was an error on my account (ya don't say) and that he would 'call me back'. Still waitin' for that call. This is comical.
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