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Posted Aug 9, 2014
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ATT UVERSE LOW UPLOAD RATE
Edited by Phil-101 on Aug 9, 2014 at 7:32:25 PM

Just had ATT UVERSE installed on 8AUG, Friday, and I cannot use the internet for anything becuause I cannot communicate with any website.  Sure the download is great, but if no website can register clicks on their links, it is kind of a moot point. It took ~10-15 times to attempt to logon to MyATT.net just to find that I cannot load the troubleshooting page.  The router diagnostics say all is just hunky dorey, but when i run pings (Test Internet Access on the Router Diagnostics page), i usally get 100% packet loss. 

 

The Tech that was here for 6 hours on Friday was unble to resolve it and left because it was 10 PM after arriving at 4PM.  He said that it was a network wide error.  If so, why hasn't ATT given a Mea Culpa and assured customers it would be taken care of immediately?  And below is the awesome Speedtest result that shows my AWESOME upload speed.  I haven't had results like this since I had to insert an AOL CD into my computer to get internet. I am not impressed.

 

 

 

 [Inappropriate content removed]

Just had ATT UVERSE installed on 8AUG, Friday, and I cannot use the internet for anything becuause I cannot communicate with any website.  Sure the download is great, but if no website can register clicks on their links, it is kind of a moot point. It took ~10-15 times to attempt to logon to MyATT.net just to find that I cannot load the troubleshooting page.  The router diagnostics say all is just hunky dorey, but when i run pings (Test Internet Access on the Router Diagnostics page), i usally get 100% packet loss. 

 

The Tech that was here for 6 hours on Friday was unble to resolve it and left because it was 10 PM after arriving at 4PM.  He said that it was a network wide error.  If so, why hasn't ATT given a Mea Culpa and assured customers it would be taken care of immediately?  And below is the awesome Speedtest result that shows my AWESOME upload speed.  I haven't had results like this since I had to insert an AOL CD into my computer to get internet. I am not impressed.

 

 

 

 [Inappropriate content removed]

ATT UVERSE LOW UPLOAD RATE

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Aug 9, 2014 8:40:03 PM
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Employee

You all in Texas, is this a FTTN fiber to the node or a FTTP fiber to the premise (would have required outside and inside tech)

 

The RG is ? 510, 5168, 3600, 3800, 3801, i38hg or 589.

 

Basically from a techs perspective (you may not know) max download, and upload sync rates at RG.

 

Nothing else plugged into RG but your device testing with.... Not wireless, need hardwired.

 

The tech should not have closed the repair ticket but returned the job to pool, suspect with 6 hours on site this may not have happened.

 

Recommend calling to see if being rescheduled or need to create a new appointment.

You all in Texas, is this a FTTN fiber to the node or a FTTP fiber to the premise (would have required outside and inside tech)

 

The RG is ? 510, 5168, 3600, 3800, 3801, i38hg or 589.

 

Basically from a techs perspective (you may not know) max download, and upload sync rates at RG.

 

Nothing else plugged into RG but your device testing with.... Not wireless, need hardwired.

 

The tech should not have closed the repair ticket but returned the job to pool, suspect with 6 hours on site this may not have happened.

 

Recommend calling to see if being rescheduled or need to create a new appointment.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Aug 10, 2014 2:17:27 PM
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AT&T's upload packages are causing me problems too. I'm a professional streamer on Twitch.tv, one of the most popular websites on the internet right now, but none of the packages they offer meet my needs, and my streaming makes up a nice hunk of my income from ad revenues and donations.

 

It's 2014, all of the new gaming consoles have built-in streaming and video sharing software, but AT&T seems to be stuck in 2002 with their upload speeds when today's average internet user needs higher upstream rates for things like torrents, streaming, uploading to YouTube, cloud storage, etc.

AT&T's upload packages are causing me problems too. I'm a professional streamer on Twitch.tv, one of the most popular websites on the internet right now, but none of the packages they offer meet my needs, and my streaming makes up a nice hunk of my income from ad revenues and donations.

 

It's 2014, all of the new gaming consoles have built-in streaming and video sharing software, but AT&T seems to be stuck in 2002 with their upload speeds when today's average internet user needs higher upstream rates for things like torrents, streaming, uploading to YouTube, cloud storage, etc.

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 10, 2014 2:53:52 PM
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ACE - Expert
Edited by mibrnsurg on Aug 10, 2014 at 2:54:57 PM

Neomic wrote:

AT&T's upload packages are causing me problems too. I'm a professional streamer on Twitch.tv, one of the most popular websites on the internet right now, but none of the packages they offer meet my needs, and my streaming makes up a nice hunk of my income from ad revenues and donations.

 

It's 2014, all of the new gaming consoles have built-in streaming and video sharing software, but AT&T seems to be stuck in 2002 with their upload speeds when today's average internet user needs higher upstream rates for things like torrents, streaming, uploading to YouTube, cloud storage, etc.


Unluckily all ATT consumer plans are asymmetric DSL, even VDSL, meaning high download speed and low upload speed  If you saturate your upload, you lose download speed too. Just the way it works. 

 

You'd need a symmetric DSL business plan, where up/download speed are even, like 3/3 or 10/10, or a cable system. Smiley Wink

 

Chris

________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


Neomic wrote:

AT&T's upload packages are causing me problems too. I'm a professional streamer on Twitch.tv, one of the most popular websites on the internet right now, but none of the packages they offer meet my needs, and my streaming makes up a nice hunk of my income from ad revenues and donations.

 

It's 2014, all of the new gaming consoles have built-in streaming and video sharing software, but AT&T seems to be stuck in 2002 with their upload speeds when today's average internet user needs higher upstream rates for things like torrents, streaming, uploading to YouTube, cloud storage, etc.


Unluckily all ATT consumer plans are asymmetric DSL, even VDSL, meaning high download speed and low upload speed  If you saturate your upload, you lose download speed too. Just the way it works. 

 

You'd need a symmetric DSL business plan, where up/download speed are even, like 3/3 or 10/10, or a cable system. Smiley Wink

 

Chris

________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 10, 2014 3:57:53 PM
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Greetings,

 

I have no idea it this is "FTTN fiber to the node or a FTTP fiber to the premise."  There was just one tech and he was in and out of the apartment and I don't know what he was doing outside. 

 

The RG is 589 but I don't know what that means or why its an important distinction from any other. 

 

I have my desktop hardwired and all tests I posted from my previous post are from a hardwired computer, but through a wall socket, so I don't know if that is important or not. 

 

I talked to an agent online and finally had to reschedule a new appointment with a Senior Technician, (Her words).  I don't know if that was just to placate me or if there is such a thing. 

Greetings,

 

I have no idea it this is "FTTN fiber to the node or a FTTP fiber to the premise."  There was just one tech and he was in and out of the apartment and I don't know what he was doing outside. 

 

The RG is 589 but I don't know what that means or why its an important distinction from any other. 

 

I have my desktop hardwired and all tests I posted from my previous post are from a hardwired computer, but through a wall socket, so I don't know if that is important or not. 

 

I talked to an agent online and finally had to reschedule a new appointment with a Senior Technician, (Her words).  I don't know if that was just to placate me or if there is such a thing. 

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 10, 2014 5:43:56 PM
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ACE - Expert
Edited by JefferMC on Aug 10, 2014 at 5:51:17 PM

The way to tell if you're FTTN or FTTP is how is your NVG 589 connected on the input side?  If connected to the Orange/Red ONT port, then you're FTTP (Fiber to the Premises).  If connected to the Green DSL port, then you're FTTN (Fiber to the Node).

You can also tell by going to http://192.168.1.254 and visiting the Broadband Status page and seeing what type of connection.  There's other information there that might be helpful.  Cut and paste it here and let us see.

Your behavior is not normal.  You should be getting 3 Mbps up with a 24 Mbps down link.

 

The way to tell if you're FTTN or FTTP is how is your NVG 589 connected on the input side?  If connected to the Orange/Red ONT port, then you're FTTP (Fiber to the Premises).  If connected to the Green DSL port, then you're FTTN (Fiber to the Node).

You can also tell by going to http://192.168.1.254 and visiting the Broadband Status page and seeing what type of connection.  There's other information there that might be helpful.  Cut and paste it here and let us see.

Your behavior is not normal.  You should be getting 3 Mbps up with a 24 Mbps down link.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 10, 2014 7:42:02 PM
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Edited by Phil-101 on Aug 10, 2014 at 9:03:10 PM

Greetings,

 

I am connected to the ONT port. 

 

[edited for privacy-removed image displaying unique MAC/IP addresses]

Greetings,

 

I am connected to the ONT port. 

 

[edited for privacy-removed image displaying unique MAC/IP addresses]

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Aug 10, 2014 7:46:41 PM
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Greetings,

 

Greetings,

 

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Aug 10, 2014 8:03:17 PM
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ACE - Expert

The RG is saying that all your traffic is IPv6.  I'm not sure I believe that.  Is that your intent?  If not, try disabling your IPv6 on your adapter.

 

The RG is saying that all your traffic is IPv6.  I'm not sure I believe that.  Is that your intent?  If not, try disabling your IPv6 on your adapter.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 10, 2014 8:57:43 PM
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Edited by KendrickM on Aug 10, 2014 at 9:17:49 PM

Greetings,

 

IPv6 only was not my intent, I only left it as it was configured.  I turned off the IPv6 in the Home Network > Configure tab

 

As you can see, a marginal improvement, but not good enough as it took me 3 attempts to reply to this post.  and I couldn't upload the IPv6 off pic. 

Greetings,

 

IPv6 only was not my intent, I only left it as it was configured.  I turned off the IPv6 in the Home Network > Configure tab

 

As you can see, a marginal improvement, but not good enough as it took me 3 attempts to reply to this post.  and I couldn't upload the IPv6 off pic. 

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 10, 2014 8:58:54 PM
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Greetings,

 

IPv6 only was not my intent, I only left it as it was configured.  I turned off the IPv6 in the Home Network > Configure tab

 

As you can see, a marginal improvement, but not good enough as it took me 3 attempts to reply to this post.  and I couldn't upload the IPv6 off pic. 

Greetings,

 

IPv6 only was not my intent, I only left it as it was configured.  I turned off the IPv6 in the Home Network > Configure tab

 

As you can see, a marginal improvement, but not good enough as it took me 3 attempts to reply to this post.  and I couldn't upload the IPv6 off pic. 

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Aug 11, 2014 4:40:01 AM
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ACE - Expert

If you don't see a tech on his way back out there today, then I'd suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

There is absolutely no good reason for a fiber connection to act like this.

If you don't see a tech on his way back out there today, then I'd suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

There is absolutely no good reason for a fiber connection to act like this.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 11, 2014 8:43:35 AM
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Thank you very much, I will do just that if the tech is unable to resolve my issue today. Regards,
Thank you very much, I will do just that if the tech is unable to resolve my issue today. Regards,

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Aug 11, 2014 4:43:38 PM
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So an ATT tech just left after 1.5 hours (2-3:30PM), without resolving the issue, said that he put in an AOS/EIOS/AOST/IOST (whatever it's called) ticket A MONTH AGO FOR THIS VERY ISSUE, because there seems to be a rack/shelf of network cards that have been damaged,
and ATT cannot be bothered to fix or replace it.  He scheduled me a new appointment for later today (11 AUG), and stated that a higher level of tech will be by to replace the ONT.

 

The 3rd tech in 5 days arrived at ~4:30 PM and switched out the ONT.  This still has not resolved the issue.  He stated that the first two techs did not annotate correctly that the RG had been swapped (which it was on Friday, 8 AUG).  So ATT will not do anything UNTIL the 2nd RG has been replaced by a third RG. 

 

What a fiasco. Seriously who is running this show? 

 

I am very frustrated with ATT at this point with the customer service. Even the followup customer survey link I was emailed doesn't work and get an error telling me that my session has timed out and/or that I don't have cookies enabled.  HOGWASH,  Are clown shoes, nose and wig standard issue to the customer service department?

 

However, I will say that all the techs that have come to my home have been very courteous, professional and embarrassed that they have been unable to fix the issue.  They have all seem to express a genuine desire to fix the problem so I have will give the techs the benefit of the doubt. 

So an ATT tech just left after 1.5 hours (2-3:30PM), without resolving the issue, said that he put in an AOS/EIOS/AOST/IOST (whatever it's called) ticket A MONTH AGO FOR THIS VERY ISSUE, because there seems to be a rack/shelf of network cards that have been damaged,
and ATT cannot be bothered to fix or replace it.  He scheduled me a new appointment for later today (11 AUG), and stated that a higher level of tech will be by to replace the ONT.

 

The 3rd tech in 5 days arrived at ~4:30 PM and switched out the ONT.  This still has not resolved the issue.  He stated that the first two techs did not annotate correctly that the RG had been swapped (which it was on Friday, 8 AUG).  So ATT will not do anything UNTIL the 2nd RG has been replaced by a third RG. 

 

What a fiasco. Seriously who is running this show? 

 

I am very frustrated with ATT at this point with the customer service. Even the followup customer survey link I was emailed doesn't work and get an error telling me that my session has timed out and/or that I don't have cookies enabled.  HOGWASH,  Are clown shoes, nose and wig standard issue to the customer service department?

 

However, I will say that all the techs that have come to my home have been very courteous, professional and embarrassed that they have been unable to fix the issue.  They have all seem to express a genuine desire to fix the problem so I have will give the techs the benefit of the doubt. 

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Aug 11, 2014 5:15:17 PM
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JefferMC,

 

Thank you for your attentiveness to this issue, but the most wonderful thing just happened. 

 

"If you don't see a tech on his way back out there today, then I'd suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues."

 

^^ That link there took me to a new page where I was able to enter in my PM, but the send button will not register that I am clicking it, because of the non-existant upload speed, and I have refreshed the paged 6+ times .  Oh the joy. 

JefferMC,

 

Thank you for your attentiveness to this issue, but the most wonderful thing just happened. 

 

"If you don't see a tech on his way back out there today, then I'd suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues."

 

^^ That link there took me to a new page where I was able to enter in my PM, but the send button will not register that I am clicking it, because of the non-existant upload speed, and I have refreshed the paged 6+ times .  Oh the joy. 

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Aug 11, 2014 5:57:11 PM
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Finally, the PM took. Only 20+ times to refresh page and submit the PM.

Finally, the PM took. Only 20+ times to refresh page and submit the PM.

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Aug 12, 2014 8:12:00 AM
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ACE - Expert

I've run into that same problem three or four times.  I know it is frustrating.  I've been trying to get it to happen to me lately so that I can give more details to the folks that run the forum, but now I can't make it happen, which is even more frustrating.

 

I've run into that same problem three or four times.  I know it is frustrating.  I've been trying to get it to happen to me lately so that I can give more details to the folks that run the forum, but now I can't make it happen, which is even more frustrating.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 12, 2014 6:55:32 PM
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Edited by KendrickM on Aug 12, 2014 at 8:36:30 PM

Today, I had the 4th Tech in 6 days and his supervisor here today to change out the RG for the 3rd time.  This of course did not fix anything.  I've been told that an AOTS ticket was put in on 9 AUGUST regarding a faulty rack/shelf of network cards and that my BAN was included on the AOTS ticket. I was also told it COULD TAKE A FULL WEEK OR MORE TO GET RACK/SHELF REPLACED.

 

I called AT&T tech support and spoke to a manager who scheduled an appointment with a Tech to repair the DSLAM box that feeds the apartment complex. 

Today, I had the 4th Tech in 6 days and his supervisor here today to change out the RG for the 3rd time.  This of course did not fix anything.  I've been told that an AOTS ticket was put in on 9 AUGUST regarding a faulty rack/shelf of network cards and that my BAN was included on the AOTS ticket. I was also told it COULD TAKE A FULL WEEK OR MORE TO GET RACK/SHELF REPLACED.

 

I called AT&T tech support and spoke to a manager who scheduled an appointment with a Tech to repair the DSLAM box that feeds the apartment complex. 

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 13, 2014 8:50:12 AM
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Edited by KendrickM on Aug 13, 2014 at 9:41:40 AM

After my 4th tech in 6 days confirmed, yet again, that the problem  with my upload speed is not based inside my apartment, I called the support center. I am convinced this support center is in the Phillippines or India and it seems many who don't fully grasp English.  I told the agent that I will speak to a manager.  After a 15+ minute wait, someone who claims to be a manager gets on the phone.  I tell him my problem and he says that he will send a tech out to service something called a DSLAM box and that this will not involve me, except perhaps afterwards to check my speed. The tech was scheduled to check it out between 8AM-12PM.  And guess what?  I get a call at 9AM from some tech that he will be coming by my place to repair the RG/ONT.  WHAT IS YOUR MALFUNCTION AT&T?  EVEN YOUR MANAGERS CANNOT UNDERSTAND PLAIN ENGLISH? 

 

 

It's like I'm in an echo chamber and all that is heard or said is "RG IS BROKEN, MUST FIX RG"  My ordeal with AT&T would be funny if it were in a movie, but it's not because it's real life and it has been a comedy of errors. 

After my 4th tech in 6 days confirmed, yet again, that the problem  with my upload speed is not based inside my apartment, I called the support center. I am convinced this support center is in the Phillippines or India and it seems many who don't fully grasp English.  I told the agent that I will speak to a manager.  After a 15+ minute wait, someone who claims to be a manager gets on the phone.  I tell him my problem and he says that he will send a tech out to service something called a DSLAM box and that this will not involve me, except perhaps afterwards to check my speed. The tech was scheduled to check it out between 8AM-12PM.  And guess what?  I get a call at 9AM from some tech that he will be coming by my place to repair the RG/ONT.  WHAT IS YOUR MALFUNCTION AT&T?  EVEN YOUR MANAGERS CANNOT UNDERSTAND PLAIN ENGLISH? 

 

 

It's like I'm in an echo chamber and all that is heard or said is "RG IS BROKEN, MUST FIX RG"  My ordeal with AT&T would be funny if it were in a movie, but it's not because it's real life and it has been a comedy of errors. 

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 14, 2014 1:26:22 AM
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Teacher

So I talked with the 4th tech who visited my apt a few days ago and found out that he had changed my plan from 18 DL-1.5 UL to a 45 DL-5 UL just to see if that would help my upload speed issues.  It did not.  

BEHOLD:  

So I talked with the 4th tech who visited my apt a few days ago and found out that he had changed my plan from 18 DL-1.5 UL to a 45 DL-5 UL just to see if that would help my upload speed issues.  It did not.  

BEHOLD:  

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Aug 14, 2014 2:48:52 PM
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Community Support

 

Hello KendrickM,

 

I apologize about the trouble you are experiencing with your service. We received your private message and are investigating your issue. Please check your messages for further updates.

 

 

Regards,

 

SadathCS

ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

 

Hello KendrickM,

 

I apologize about the trouble you are experiencing with your service. We received your private message and are investigating your issue. Please check your messages for further updates.

 

 

Regards,

 

SadathCS

ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 14, 2014 4:22:00 PM
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Thank you for replying,

 

I hope this issue can be resolved quickly. While a number of AT&T staff have told me the problem has been escalated to engineering and network teams, I have not heard any responses to an ETA on the fix. I appreciate that technical solutions can be a bear to track down and implement. Look forward to hearing about the progress.

Thank you for replying,

 

I hope this issue can be resolved quickly. While a number of AT&T staff have told me the problem has been escalated to engineering and network teams, I have not heard any responses to an ETA on the fix. I appreciate that technical solutions can be a bear to track down and implement. Look forward to hearing about the progress.

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Aug 15, 2014 5:17:42 PM
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Edited by KendrickM on Aug 15, 2014 at 5:24:26 PM

Friday 15 AUG, 7:15 PM the Upload rate has not been resolved yet.  I will be posting daily until 22 AUG 5PM.  At that point, I am canceling my AT&T service.  Chop chop AT&T.

 

 

My service was changed from Download 18Mbps | Upload 1.5 Mbps to  Download 45Mbps  | 5/6 Mbps Upload  by the Tech working on my upload speed because he was curious if upping my speed would resolve the issue.  It did not and it has not been changed back.  I will not pay for this error by AT&T 

Friday 15 AUG, 7:15 PM the Upload rate has not been resolved yet.  I will be posting daily until 22 AUG 5PM.  At that point, I am canceling my AT&T service.  Chop chop AT&T.

 

 

My service was changed from Download 18Mbps | Upload 1.5 Mbps to  Download 45Mbps  | 5/6 Mbps Upload  by the Tech working on my upload speed because he was curious if upping my speed would resolve the issue.  It did not and it has not been changed back.  I will not pay for this error by AT&T 

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 16, 2014 9:56:13 AM
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Edited by KendrickM on Aug 16, 2014 at 10:09:13 AM

Saturday, 16 AUGUST 11:54 AM:  AT&T has yet to fix my upload problem. 22 AUG 5PM I will cancel my AT&T service.  6 days.

 

Saturday, 16 AUGUST 11:54 AM:  AT&T has yet to fix my upload problem. 22 AUG 5PM I will cancel my AT&T service.  6 days.

 

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 17, 2014 9:27:14 AM
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Greetings AT&T and customers,

 

Today is Sunday 17 AUG 2014.  My upload speed problem has not been fix yet and it is getting worse. For the last few days as well, speed test seems to think that I am in Wichita, KS instead of Dallas, TX, which is bizarre.  

 

 

I will cancel my service on Friday, 22 AUG if my issue is not resolved.  5 days.   

 

 

Greetings AT&T and customers,

 

Today is Sunday 17 AUG 2014.  My upload speed problem has not been fix yet and it is getting worse. For the last few days as well, speed test seems to think that I am in Wichita, KS instead of Dallas, TX, which is bizarre.  

 

 

I will cancel my service on Friday, 22 AUG if my issue is not resolved.  5 days.   

 

 

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 18, 2014 10:31:51 AM
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18 AUG 2014, Uverse is still pooping the bed on upload, which makes using the internet almost impossible.  4 Days to fix this AT&T until I cancel service.

 

18 AUG 2014, Uverse is still pooping the bed on upload, which makes using the internet almost impossible.  4 Days to fix this AT&T until I cancel service.

 

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 18, 2014 7:26:26 PM
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ACE - Expert

@KendrickM , I see that you're regularly updating this thread.  May I assume that you're also keeping in contact with the AT&T escalation team via PM, something more likely to be useful communication than posting such colorful terms as in these replies.

 

@KendrickM , I see that you're regularly updating this thread.  May I assume that you're also keeping in contact with the AT&T escalation team via PM, something more likely to be useful communication than posting such colorful terms as in these replies.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 18, 2014 8:17:34 PM
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Greetings,

 

I was simply told that my issue has been escalated and they would contact me if/when the AOTS ticket was processed and, of course, no timetable was given.  It has been 9 days since the AOTS ticket was created and 4 days since the ATTU-verseCare Community Support person confirmed the escalation. 

Greetings,

 

I was simply told that my issue has been escalated and they would contact me if/when the AOTS ticket was processed and, of course, no timetable was given.  It has been 9 days since the AOTS ticket was created and 4 days since the ATTU-verseCare Community Support person confirmed the escalation. 

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 19, 2014 8:26:36 AM
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Greetings,

 

It seems that after 9 days my AOTS ticket has been addressed and my upload problem has been remedied, thank you AT&T.  While it took longer than I would have liked,  I am pleased my issue was resolved.  

 

 

Greetings,

 

It seems that after 9 days my AOTS ticket has been addressed and my upload problem has been remedied, thank you AT&T.  While it took longer than I would have liked,  I am pleased my issue was resolved.  

 

 

Re: ATT UVERSE LOW UPLOAD RATE

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Aug 19, 2014 2:45:03 PM
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Community Support

 

Thank you for the update KendrickM! I apologize about the delay to get this fixed. Please let us know if we can be of further assistance. 

 

 

SadathCS

ATTU-verseCare

 

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

 

Thank you for the update KendrickM! I apologize about the delay to get this fixed. Please let us know if we can be of further assistance. 

 

 

SadathCS

ATTU-verseCare

 

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: ATT UVERSE LOW UPLOAD RATE

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