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Posted Jan 21, 2014
7:36:47 PM
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4 HD Streams

I had my service installed three days ago. I like everything about it except I am unable to watch HD on all four of my receivers at the same time. I get an error message All HD services in use. I called support and was told I had to manage my viewing on the sets to only have 3 HD streams at one time. Everyone keeps interupting another set to view their program. This isn't something I should have to manage. Is there any way to have this changed so I can view HD on all my sets at the same time?

I had my service installed three days ago. I like everything about it except I am unable to watch HD on all four of my receivers at the same time. I get an error message All HD services in use. I called support and was told I had to manage my viewing on the sets to only have 3 HD streams at one time. Everyone keeps interupting another set to view their program. This isn't something I should have to manage. Is there any way to have this changed so I can view HD on all my sets at the same time?

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4 HD Streams

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Jan 21, 2014 7:53:01 PM
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ACE - Expert

Depending on your profile your Residential Gateway (RG) is configured to talk to the VRAD with (i.e. how fast is communication in to your home), you could be limited to 3 HD streams instead of 4.  If you are on the 25 Mbps comm profile,and your line could support the 32 Mbps profile, then you should be able to get 4 simultaneous HD streams.

 

What kind of RG do you have?  And for the fun of it, what High Speed Internet tier?

 

Depending on your profile your Residential Gateway (RG) is configured to talk to the VRAD with (i.e. how fast is communication in to your home), you could be limited to 3 HD streams instead of 4.  If you are on the 25 Mbps comm profile,and your line could support the 32 Mbps profile, then you should be able to get 4 simultaneous HD streams.

 

What kind of RG do you have?  And for the fun of it, what High Speed Internet tier?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 4 HD Streams

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Jan 21, 2014 8:05:09 PM
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Voyager
I have the NVG589 gateway and internet is 18Mbps
I have the NVG589 gateway and internet is 18Mbps

Re: 4 HD Streams

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Jan 21, 2014 8:11:52 PM
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Edited by my thoughts on Jan 21, 2014 at 8:14:45 PM

Location, location, location....Uverse is distance based.
To be on the 32M profile providing 4HD streams with maximum internet speed of 24/3 (Max Turbo), need to meet certain conditions, 1) distance less than 2200 feet, 2) max downstream rate 120%+ of profile (32 needs 38.5+), 3) max upsteam at 120% (32 needs 5 at 120% = 6M), 4) good SN margin ideally 12 or better.

If any of the above items are not meet then offered the 25M profile as either a single (3801 RG)or bonded (589 RG) install.
The 25M profile still provides 4 IPTV steams but 3 are HD the 4th is SD, additionally best internet speed available is 18/1.5 (Max Plus), this is a big clue..what does your address online qualify for?

If 25M is est an offer then yes you have to manage by assigning one tv (cartoons) to SD only.

Another possibility is recording, while may be able watch 4HD on 32M profile, can only record 3HD. So a fouth input request as recording will ask to interrupt. To check this , MENU, OPTIONS, systems
WAN is type of feeds to RG either 0/4 or1/3
INGRESS is DVR recording again based on distance and market either 0/4 or 1/3
EGRESS is number of recorded programsthat can be viewed at one time 0/3, cannot play back more than 3 shows at once.

Location, location, location....Uverse is distance based.
To be on the 32M profile providing 4HD streams with maximum internet speed of 24/3 (Max Turbo), need to meet certain conditions, 1) distance less than 2200 feet, 2) max downstream rate 120%+ of profile (32 needs 38.5+), 3) max upsteam at 120% (32 needs 5 at 120% = 6M), 4) good SN margin ideally 12 or better.

If any of the above items are not meet then offered the 25M profile as either a single (3801 RG)or bonded (589 RG) install.
The 25M profile still provides 4 IPTV steams but 3 are HD the 4th is SD, additionally best internet speed available is 18/1.5 (Max Plus), this is a big clue..what does your address online qualify for?

If 25M is est an offer then yes you have to manage by assigning one tv (cartoons) to SD only.

Another possibility is recording, while may be able watch 4HD on 32M profile, can only record 3HD. So a fouth input request as recording will ask to interrupt. To check this , MENU, OPTIONS, systems
WAN is type of feeds to RG either 0/4 or1/3
INGRESS is DVR recording again based on distance and market either 0/4 or 1/3
EGRESS is number of recorded programsthat can be viewed at one time 0/3, cannot play back more than 3 shows at once.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 4 HD Streams

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Jan 21, 2014 8:39:26 PM
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Checking the site to see what is offered to me only goes up to the 18mbps witch I have. My profile shows 1 SD / 3 HD WAN and 1 SD / 3 HD Ingress. Does this limit my options?
Checking the site to see what is offered to me only goes up to the 18mbps witch I have. My profile shows 1 SD / 3 HD WAN and 1 SD / 3 HD Ingress. Does this limit my options?

Re: 4 HD Streams

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Jan 21, 2014 9:42:40 PM
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Yes your on a 25M profile with the 589 are both broadband 1 and 2 lit (bonded) or just broadband 1 (single)?

If bonded there are no options your distance limited to 25 and 3HD only TV inputs.
If single pair install can call tech if left number to verify your distance and conditions to see about moving to 32M.
If no tech number can call support at 1-800-288-2020 for same question, if eligible need tier 2 for change.

90% of time what you have is what you have. Hope this helps understanding and any options if available.
Yes your on a 25M profile with the 589 are both broadband 1 and 2 lit (bonded) or just broadband 1 (single)?

If bonded there are no options your distance limited to 25 and 3HD only TV inputs.
If single pair install can call tech if left number to verify your distance and conditions to see about moving to 32M.
If no tech number can call support at 1-800-288-2020 for same question, if eligible need tier 2 for change.

90% of time what you have is what you have. Hope this helps understanding and any options if available.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 4 HD Streams

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Feb 7, 2014 1:18:16 PM
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What site are you checking?  I have the same problem - I was promised 4 HD streams during the ordering process (they said they checked our area), but they only delivered 3HD/1SD.  Getting to 4 or more SD streams was the only reason I switched from cable.  If I can't get them, I'm going back!

What site are you checking?  I have the same problem - I was promised 4 HD streams during the ordering process (they said they checked our area), but they only delivered 3HD/1SD.  Getting to 4 or more SD streams was the only reason I switched from cable.  If I can't get them, I'm going back!

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Feb 7, 2014 1:30:23 PM
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Yesterday we switched from Cox Cable to Uverse.  The reason we switched was to be able to get 4 HD streams so we could record 3 HD channels and watch a 4th HD channel. 

We were told (the sales person supposedly checked "our area") that this is what we could have. 

 

Now, after the installation is completed, I find that we can only have 3 HD / 1 SD stream.  This is according to the installer, and also the person (who I could barely understand) at the 800-2020 number.

Obviously I'm frustrated.

I want to make sure that this is the case before I switch back to Cox.

Can anyone help me?

 

Yesterday we switched from Cox Cable to Uverse.  The reason we switched was to be able to get 4 HD streams so we could record 3 HD channels and watch a 4th HD channel. 

We were told (the sales person supposedly checked "our area") that this is what we could have. 

 

Now, after the installation is completed, I find that we can only have 3 HD / 1 SD stream.  This is according to the installer, and also the person (who I could barely understand) at the 800-2020 number.

Obviously I'm frustrated.

I want to make sure that this is the case before I switch back to Cox.

Can anyone help me?

 

Re: 4 HD Streams

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Feb 7, 2014 6:54:02 PM
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what i did...is since i am the only one in the household that cares about HD...i showed all hd channels on the main t.v..and in the other 3 rooms i hid all hd replica channels...so i won't have to indure that problem if it ever occured....the kids usually watch the 300 channel range and the music stations in sd...

what i did...is since i am the only one in the household that cares about HD...i showed all hd channels on the main t.v..and in the other 3 rooms i hid all hd replica channels...so i won't have to indure that problem if it ever occured....the kids usually watch the 300 channel range and the music stations in sd...

Re: 4 HD Streams

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Feb 7, 2014 7:06:06 PM
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For Rosa789, the quickest and easiest way is to verify what internet speed is available at your residence on the order page.
If best internet speed possibly is Max Plus (18/1.5) then 25M profile and 1SD/3HD for tvs.
If best internet speed possible is Max Turbo (24/3) or Power (45/6) then should have 32M profile.
On the 32M profile WAN (tv input 4HD, but ingress may be 1/3 meaning can only record 3 HD, watch 4th HD on non dvr TV, but if try to record 4th, would need to be SD.
For Rosa789, the quickest and easiest way is to verify what internet speed is available at your residence on the order page.
If best internet speed possibly is Max Plus (18/1.5) then 25M profile and 1SD/3HD for tvs.
If best internet speed possible is Max Turbo (24/3) or Power (45/6) then should have 32M profile.
On the 32M profile WAN (tv input 4HD, but ingress may be 1/3 meaning can only record 3 HD, watch 4th HD on non dvr TV, but if try to record 4th, would need to be SD.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 4 HD Streams

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Feb 9, 2014 5:07:14 PM
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ACE - Professor
Rosa... You could try switching your DVR to a TV that you don't watch a lot. This way, you could record 3 HD shows at once while watching your 4th show in HD on your primary TV.

You still wouldn't be able to record four shows, but at least you could get four streams.
Rosa... You could try switching your DVR to a TV that you don't watch a lot. This way, you could record 3 HD shows at once while watching your 4th show in HD on your primary TV.

You still wouldn't be able to record four shows, but at least you could get four streams.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 4 HD Streams

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