Unable to activate shows on Apple TV bc of Directv activation failure

[#1]

I have been enjoying watching programs that I pay for through Directv on my Apple TV. I had no issues with this until AT&T and Directv merged and I linked my accounts. Example- Apple TV says login to your tv subscriber and put in the activation code to watch. I go to log in to the directv (with the same email and password that I use to login to my merged/linked accounts)... It does not let me past this stage and always says- "system identity manager"... I have called multiple times on this issue. The last time being 2 days ago and was told that a tech person from directv would call me back- nobody has called and I am frustrated. This is poor customer service and I'm really tired of paying for a service when I don't get to enjoy the benefits of having it.
Can someone help??

[#2]

I have been enjoying watching programs that I pay for through Directv on my Apple TV. I had no issues with this until AT&T and Directv merged and I linked my accounts. Example- Apple TV says login to your tv subscriber and put in the activation code to watch. I go to log in to the directv (with the same email and password that I use to login to my merged/linked accounts)... It does not let me past this stage and always says- "system identity manager"... I have called multiple times on this issue. The last time being 2 days ago and was told that a tech person from directv would call me back- nobody has called and I am frustrated. This is poor customer service and I'm really tired of paying for a service when I don't get to enjoy the benefits of having it.
Can someone help??

[#3]

Your AT&T access ID is an actual e-mail address, correct?

Have you tried chatting with a rep instead of calling? If you chat in via the AT&T website and ask for the ISM tech department, they can re-synchronize the information along with other steps to help get this taken care of.

[#4]

Your AT&T access ID is an actual e-mail address, correct?

Have you tried chatting with a rep instead of calling? If you chat in via the AT&T website and ask for the ISM tech department, they can re-synchronize the information along with other steps to help get this taken care of.

[#5]

I'm having the same problem. The particular AppleTV app asks for a provider, and when I enter Directv, it takes me to Directv site, but Directv doesn't recognize me. When I put in my ATT info, it opens up a new window to ATT, but I am unable to use my ATT info to activate my apps because they are connected to Directv.

[#6]

I'm having the same problem. The particular AppleTV app asks for a provider, and when I enter Directv, it takes me to Directv site, but Directv doesn't recognize me. When I put in my ATT info, it opens up a new window to ATT, but I am unable to use my ATT info to activate my apps because they are connected to Directv.

[#7]

And you are joint-billed, right?

You may need to chat in with a DirecTV rep so that they can re-synchronize your account information as well as take a look at the e-mail addresses that are associated with each account and make sure the correct one is being used.

[#8]

And you are joint-billed, right?

You may need to chat in with a DirecTV rep so that they can re-synchronize your account information as well as take a look at the e-mail addresses that are associated with each account and make sure the correct one is being used.

[#9]

Same issues here.  Bottom line, several calls and several hours later, no one at tech support with ATT has a clue how to fix the problem.  The merger killed the usability of directtv.  Outrageous customer service and a crime to steal our money and not provide access.

[#10]

Same issues here.  Bottom line, several calls and several hours later, no one at tech support with ATT has a clue how to fix the problem.  The merger killed the usability of directtv.  Outrageous customer service and a crime to steal our money and not provide access.

[#11]

Again, don't call, use the chat as Sky456 mentioned earlier.

[#12]

Again, don't call, use the chat as Sky456 mentioned earlier.

[#13]

Why should the method of contacting support make any difference?

[#14]

Why should the method of contacting support make any difference?