Mentor
•
58 Messages
Why the reboots
Why does the NV589 seem to reboot every 8-12 hours?
System Information
| Manufacturer | Motorola |
| Model Number | NVG589 |
| Serial Number | 22384591451456 |
| Software Version | 9.1.0h4d43 |
| MAC Address | 14:5b:d1:9f:35:41 |
| First Use Date | 2013/08/06 21:40:33 |
| Time Since Last Reboot | 07:01:24:06 |
| Current Date/Time | 2013-12-26T18:47:06Z |
| Datapump Version | A2pvbF038j2.d24h |
| Legal Disclaimer | Licenses |
2013-12-25T13:07:25-06:00 L3 dhcpd[503]: uid lease 192.168.254.3 for client bc:ee:7b:6f:41:b8 is duplicate on sharednet-1 The last message was repeated 38 times. 2013-12-25T16:13:44-06:00 L5 lua_webui[1663]: web login success for user: admin 2013-12-25T16:17:41-06:00 L3 dhcpd[503]: uid lease 192.168.254.3 for client bc:ee:7b:6f:41:b8 is duplicate on sharednet-1 The last message was repeated 156 times. 2013-12-26T05:18:48-06:00 L5 cwmp[1516]: next Periodic Inform after 86400 s 2013-12-26T05:18:48-06:00 L4 cwmp[1516]: Resolving ACS URL - Retry 0 2013-12-26T05:18:48-06:00 L5 cwmp[1516]: Connect to https://cwmp.c01.sbcglobal.net/cwmp/services/CWMP [144.160.14.34] Retry 0 2013-12-26T05:18:48-06:00 L5 cwmp[1516]: (SSL) Connect Success: cwmp.c01.sbcglobal.net 2013-12-26T05:18:48-06:00 L5 cwmp[1516]: (SSL) Certificate Verify Success: cwmp.c01.sbcglobal.net 2013-12-26T05:18:49-06:00 L3 dhcpd[503]: uid lease 192.168.254.3 for client bc:ee:7b:6f:41:b8 is duplicate on sharednet-1 2013-12-26T05:18:54-06:00 L5 cwmp[1516]: Post Inform - reason 2 PERIODIC 2013-12-26T05:18:54-06:00 L5 cwmp[1516]: Receive InformResponse 2013-12-26T05:18:54-06:00 L5 cwmp[1516]: Post 0 2013-12-26T05:18:54-06:00 L5 cwmp[1516]: Receive GetParameterValues 2013-12-26T05:18:54-06:00 L5 cwmp[1516]: Post GetParameterValuesResponse (chunk-length - 832) 2013-12-26T05:18:54-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 0) 2013-12-26T05:18:54-06:00 L5 cwmp[1516]: Receive GetParameterValues 2013-12-26T05:18:54-06:00 L5 cwmp[1516]: Post GetParameterValuesResponse (chunk-length - 10349) 2013-12-26T05:18:54-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10296) 2013-12-26T05:18:54-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10244) 2013-12-26T05:18:54-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10434) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10311) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10267) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10326) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10308) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10304) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10251) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10325) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10329) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10304) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10474) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10325) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10329) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10304) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10474) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10325) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10333) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10447) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10335) 2013-12-26T05:18:55-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10283) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10360) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10454) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10335) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10283) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10360) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10454) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10335) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10283) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10360) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10454) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10335) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10283) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10360) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10452) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10377) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10246) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10302) 2013-12-26T05:18:56-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10421) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10305) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10403) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10302) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10421) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10305) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10403) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10302) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10421) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10305) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10403) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10302) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10421) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10305) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10270) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10287) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10385) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10301) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10266) 2013-12-26T05:18:57-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10247) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10398) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10298) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10488) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10247) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10398) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10298) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10488) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10247) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10398) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10298) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10488) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10418) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10257) 2013-12-26T05:18:58-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10270) 2013-12-26T05:18:59-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10339) 2013-12-26T05:18:59-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10247) 2013-12-26T05:18:59-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10447) 2013-12-26T05:19:00-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10251) 2013-12-26T05:19:00-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10257) 2013-12-26T05:19:00-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10402) 2013-12-26T05:19:00-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10267) 2013-12-26T05:19:00-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10293) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10318) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10345) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10395) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10457) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10292) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10454) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10400) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10457) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10460) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10378) 2013-12-26T05:19:01-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10264) 2013-12-26T05:19:02-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10294) 2013-12-26T05:19:02-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10255) 2013-12-26T05:19:02-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10327) 2013-12-26T05:19:02-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10370) 2013-12-26T05:19:02-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10259) 2013-12-26T05:19:02-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10281) 2013-12-26T05:19:02-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10336) 2013-12-26T05:19:02-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10308) 2013-12-26T05:19:02-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10332) 2013-12-26T05:19:02-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 10255) 2013-12-26T05:19:03-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 2625) 2013-12-26T05:19:03-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 0) 2013-12-26T05:19:03-06:00 L5 cwmp[1516]: Receive GetParameterValues 2013-12-26T05:19:03-06:00 L5 cwmp[1516]: Post GetParameterValuesResponse (chunk-length - 4323) 2013-12-26T05:19:03-06:00 L4 cwmp[1516]: Continue GetParameterValuesResponse (chunk-length - 0) 2013-12-26T05:19:03-06:00 L5 cwmp[1516]: Closing connection on HTTP 204 2013-12-26T05:19:03-06:00 L5 cwmp[1516]: (SSL) Closing Connection: cwmp.c01.sbcglobal.net 2013-12-26T05:23:49-06:00 L3 dhcpd[503]: uid lease 192.168.254.3 for client bc:ee:7b:6f:41:b8 is duplicate on sharednet-1 The last message was repeated 161 times.
dsando
Mentor
•
44 Messages
10 years ago
Time Since Last Reboot 07:01:24:06
That is 7 days, 1 hour, 24 mins, 6 seconds ago?
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lrosenman
Mentor
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58 Messages
10 years ago
I mis-read it, and missed the fact that it's been a week.
NEVER MIND 🙂
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dsando
Mentor
•
44 Messages
10 years ago
No worries
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ATTDmitriyCM
Former Community Manager
•
10.4K Messages
10 years ago
That was easy. Please let us know if you have any other questions about your new service.
Thank you,
Dmitriy
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Bigg_Shot
Contributor
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2 Messages
10 years ago
I have been having this rebooting problem for almost 5 thats five months now the techs coming out thank I'm crazy or making it up because they can't find any problem with my line. They do see some errors but they say they are not unusual. Tech support can see when it goes down but they just want to send a tech out to check the line. Please if ANYBODY can help with this problem.
I have Power 45 tier bonded at around 650ft from the vrad
my reboots are every 12 to 24 hrs but are also random
I can post logs if it will help
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi Bigg_Shot,
I apologize about the service interruptions you are experiencing due to your gateway reinitializing often. An issue that is easily overlooked is a defective power source. Anything from the power connection behind the gateway, the power cable, the power outlet, surge protectors, power strips, and even the rest of the outlets associated with the same electrical circuit in your home could be causing your gateway to reboot. To isolate the possibility of a defective power source I recommend plugging your gateway to a different outlet if possible. If this does not help, please send me your account information to investigate further.
SadathCS
ATTU-verseCare
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lbush04
Tutor
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7 Messages
10 years ago
There are power source issues that often are a problem.
My NVG589 has a good internal battery and an excellent power source.
Nevertheless, I get NVG589 random reboots on my bonded service.
The service technician did not have any clues when he looked at my problem.
He simply replaces my NVG589, but the random reboots continue (about once every 7-14 days).
The logs are not useful, either.
This is a thread talking about it:
http://www.dslreports.com/forum/r29255016-NVG589-reboots-for-no-apparent-reason.
My bonded lines have different SN margins and I suspect that this is my problem.
I am hoping that a firmware update will address this issue.
Otherwise, I will have to keep asking ATT to look at my lines and perhaps find a technician who can make a difference.
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