Verifying Email Addresses

Has anyone else seen this problem? I don't know what else to try. AT&T has been so unhelpful.

I talked to them for over an hour this morning and eventually transferred me to some guy who took control of my computer and was trying to tell me that my 'network' had been compromised and that was the problem. He was trying to scam me into paying to 'fix' my brand new computer. what the heck happened to AT&T?

This is happening to me too. I have 3 old mailboxes that do successfully foward. But after creating 4 new ones recently, I am unable to forward as the verification link fails. I too was transferred to a 3rd party whose only goal was to trick me into buying a service. I have no idea what AT&T is doing with support.

I do know that this issue on the Yahoo side. FYI, AT&T uses Yahoo mail as their mail platform. The verification email comes from Yahoo and the error page is a Yahoo page. There is nothing  AT&T can do to fix the issue. Apparently, they have no escalation process for sending an issue like this to Yahoo for resolution. I've contacted Yahoo directly and they told me that they could not help because I am a AT&T customer. They said I have to go through AT&T.

Thanks for your reply! Nice to know I'm not the only one. And your post actually gives me a glimmer of hope only in that at some point this verification process must have worked if you have 3 old mailboxes that work. Hopefully it'll fix itself at some point.

We just switched our internet from Earthlink to AT&T and while I love the speed, AT&T's service is beyond bad. Much worse than I ever expected it could possibly be. No one on knows anything and just reads from their script. I figured this was probably a Yahoo issue, but of course Yahoo won't talk to AT&T customers. And when I tell the yoyou from AT&T that it may be a problem on Yahoo's side, they start asking me if I've opened any suspicious emails because there are bad people out there. Seriously maddening.

On the bright side, the last person I spoke with did say she was escalating the issue and would be back with me in 48 hours. Not holding my breath though...

Here are the folks whose job it is, to help those with e-mail related problems. I say, this is their job, so by all means, put them to work.

IF you are an active ATT customer, try the following number: AT&T's web support line @ 1-877-312-5550, we had other users report good results with them in the past.

if you are NOT an active ATT customer (account in "free" status) then you will have to go thru one of the care teams.

Pick one of there care team links (any will work) and send a message with your name, account, phone, contact email, best time to connect with you, and a message with your needs. Give them a couple days or so to get back with you, and I hope they can help.

U-verse problems, ATTU-verseCare.
Cellular Problems, ATTMobilityCare.
Billing/other problems ATTCustomerCare
Please mark replies as solutions if it fixed your problem. This helps other members find answers quickly.

Good luck

I am having the same issue trying to verify my gmail account as well.  You are correct, the mental anguish is the worst and dealing with this issue has left me baffled.  We started with adding AT&T internet and land line to bundle with our direcTv, keeping our original number.  what a hassle.  Starting with an installer who showed up without his ID Badge hanging on his neck and no vest.  They had to access equipment in a neighbors yard and when that neighbor didn't answer the door and the gate was locked, he just jumped the fence.  Another neighbor saw him and called the cops, then he came back to our house and asked if we knew how to contact the neighbor and that the install would have to be rescheduled.  Really?  Why can't they handle getting access to their own equipment

Next day another installer shows up, this time the guy is wearing a safety vest and proper ID, he was really nice, but the people at AT&T did not "port" my home phone number, rather they just gave us a new one, so that had to be put on hold for a week.  AT&T had no problem trying to charge us for this phone number that we did not want.  20 minutes on the phone with the incompetent people just to get that straightened out.  I am so fed up with them, I'm almost tempted to go back to comcast.  

Try calling yahoo and they don't take phone calls anymore, you must report it online.  Try reporting online and you get kicked back to AT&T, who then says there is nothing they can do... contact YAHOO.  What a joke! And my gmail account still is not "verified"

Tried calling the number provided.... again spinning my wheels.  I asked to speak with a manager... was told to hold that I would get to speak with them... then told the manager was in a meeting.  Asked for a call back, not holding my breath.  Then they wanted to send me to tech support.  Told her noone at tech support can help me.  I am not cleaning my cookies and rebooting again.  NIGHTMARE dealing with these people and they really don't seem to care.

Same issue here. Calling AT&T was a nightmare and a joke. They had no clue what I was even speaking of, and when I explained it, they said, they could send me to escalations because they have heard all day people have been having issues with it. I have a free Yahoo account and an AT&T account. My free Yahoo account, will let me verify and add and delete emails with no issues. Clearly this means it is on AT&T's side. However, I just found a work around for deleting emails, since it would not even let me do that, but verification is not happening. Maybe in a year they will get it right, since it has been a long time since this has started! I am a new Uverse customer, and I am pretty worried with already having this issue and my TV went out the next day after install!

Same issue, Had to get ATT crapnet after moving from Dallas and a 300Mb line to the sticks in Missouri in November '15 still can't verify any of my emails, @gmail.com @aol.com @aim.com @outlook.com @msn.com @hotmail.com @facebook.com @yahoo.com and even my yahoo alias @yahoo.com. I can't even verify my ATT phone number with ATT/Yahoo fail mail. Seeing as this has been going on for over a year they aren't even remotely interested in fixing it.