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Posted Dec 2, 2013
6:31:22 PM
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Old email missing

Hi

I cant see any of my old emails since today, only few show up, oldest been from Nov last month whereas i have had emails from 2005. They dissapeared today. Any help available? Thanks

Hi

I cant see any of my old emails since today, only few show up, oldest been from Nov last month whereas i have had emails from 2005. They dissapeared today. Any help available? Thanks

Old email missing

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Dec 3, 2013 6:52:21 AM
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Hello, Khasal!

 

Thanks for posting. I'm sorry to hear that some of your emails seem to have disappeared. If you don't mind, please send us a private message by clicking here so we can investigate further.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, Khasal!

 

Thanks for posting. I'm sorry to hear that some of your emails seem to have disappeared. If you don't mind, please send us a private message by clicking here so we can investigate further.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Old email missing

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Dec 4, 2013 1:36:07 AM
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Hi
Thanks for your email. I have sent the requited information. Will look forward to your response.
Thank you
K Sufi
Hi
Thanks for your email. I have sent the requited information. Will look forward to your response.
Thank you
K Sufi

Re: Old email missing

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Feb 12, 2014 1:46:34 PM
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I have the same problem. My Inbox was suddenly cleared of all email prior to 2014. Today I just discovered that my Sent folder suddenly lost all contents prior to February 2014. It's as though AT&T is clearing out 'old' emails on their own (much like as is done with Spam and Trash). How is this happening in the Inbox, and now in my Sent box? How can I recover those emails?

 

 

I have the same problem. My Inbox was suddenly cleared of all email prior to 2014. Today I just discovered that my Sent folder suddenly lost all contents prior to February 2014. It's as though AT&T is clearing out 'old' emails on their own (much like as is done with Spam and Trash). How is this happening in the Inbox, and now in my Sent box? How can I recover those emails?

 

 

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Feb 20, 2014 9:48:43 AM
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Hello Steve,

 

Thank you for your private message, one of our best specialists will contact you directly as soon as possible to help.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello Steve,

 

Thank you for your private message, one of our best specialists will contact you directly as soon as possible to help.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Old email missing

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Apr 1, 2014 4:49:34 PM
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I had the same issue occur a few months ago. I called AT&T to figure out what was going on and why this happened. They tried to insist I "must" have been hacked. I tried to explain that ONLY the Inbox was affected this way. Anything in the sent folder or other folders was untouched, so this answer doesn't make sense. They STILL tried to insist that it MUST have been a hacker, and insisted that I change my password. So I did, and made it a very difficult password to guess. The next day, out of 7 emails I received, I was only able to see 6 of them. The seventh email wasn't showing up, but according to how many emails should be in the Inbox, the number was saying 7. So I called AT&T again. And once again, they INSISTED it MUST be a hacker. Really? In LESS than 24 hours of changing the password, they STILL won't admit it could be a problem on AT&T's end?

 

Needless to say, I no longer use my sbcglobal email. I have told everyone on my contact list to reach me at my Hotmail account, instead. At least that email is reliable. I still have all my old emails in that one. My AT&T email? I no longer trust it, and AT&T Customer Support has proven that they have no idea what they're talking about, and are completely unreliable!

I had the same issue occur a few months ago. I called AT&T to figure out what was going on and why this happened. They tried to insist I "must" have been hacked. I tried to explain that ONLY the Inbox was affected this way. Anything in the sent folder or other folders was untouched, so this answer doesn't make sense. They STILL tried to insist that it MUST have been a hacker, and insisted that I change my password. So I did, and made it a very difficult password to guess. The next day, out of 7 emails I received, I was only able to see 6 of them. The seventh email wasn't showing up, but according to how many emails should be in the Inbox, the number was saying 7. So I called AT&T again. And once again, they INSISTED it MUST be a hacker. Really? In LESS than 24 hours of changing the password, they STILL won't admit it could be a problem on AT&T's end?

 

Needless to say, I no longer use my sbcglobal email. I have told everyone on my contact list to reach me at my Hotmail account, instead. At least that email is reliable. I still have all my old emails in that one. My AT&T email? I no longer trust it, and AT&T Customer Support has proven that they have no idea what they're talking about, and are completely unreliable!

Re: Old email missing

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Jun 8, 2014 10:58:27 AM
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I had the same thing happen a couple months ago and again today. They told me the last time maybe I accidently deleted them or moved them to different folders. I know what I'm doing. I've had this email for many years. I do have folders set up that I move emails to but I don't always have time to move all of them. I don't worry about always moving them because I never had problems with them disappearing before this year. I had some that had sat in my inbox for years and now they are GONE and I can't get them back!!!! I guess I'm going to have to set up a new email with another provided because I can't take this chance again. Twice in one year is enough. And actually in one day. I got on this morning and only had emails back to May 22nd and within 10 minutes only had them back to May 27th. When I contacted ATT they said because it's sbcglobal they couldn't help me. Even though I pay for services through ATT. I hate having to change and contact everyone with my new one but can't take the risk of losing all my stuff again. UGHHHHH. Did you get any resolution with yours?

I had the same thing happen a couple months ago and again today. They told me the last time maybe I accidently deleted them or moved them to different folders. I know what I'm doing. I've had this email for many years. I do have folders set up that I move emails to but I don't always have time to move all of them. I don't worry about always moving them because I never had problems with them disappearing before this year. I had some that had sat in my inbox for years and now they are GONE and I can't get them back!!!! I guess I'm going to have to set up a new email with another provided because I can't take this chance again. Twice in one year is enough. And actually in one day. I got on this morning and only had emails back to May 22nd and within 10 minutes only had them back to May 27th. When I contacted ATT they said because it's sbcglobal they couldn't help me. Even though I pay for services through ATT. I hate having to change and contact everyone with my new one but can't take the risk of losing all my stuff again. UGHHHHH. Did you get any resolution with yours?

Re: Old email missing

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Jan 10, 2016 6:48:41 PM
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I have the same problem as described in all the previous emails above with same general description.  This is first time as long as I have had sbcglobal.account, which has been too longer to remember, but well over 10 years, and I have a great deal of experience managing it.   All emails  inbox prior to Janurary 5th were deleted and is not deleting any since.   Fortunately I save important emails in folder I created on regular basis, but not dailly and so lost critical records, including business, which may cause extreme hardships, still trying to evaluate the damage. Those lost have not been inadvertently moved to other folder.  I  have spent quite a bit of time trying to figure out what happened, mitigate as much harm as possible...as best as I can tell they are not recoverable need to prevent  from happening again, especially to avoid further damage.  

 

 

I have the same problem as described in all the previous emails above with same general description.  This is first time as long as I have had sbcglobal.account, which has been too longer to remember, but well over 10 years, and I have a great deal of experience managing it.   All emails  inbox prior to Janurary 5th were deleted and is not deleting any since.   Fortunately I save important emails in folder I created on regular basis, but not dailly and so lost critical records, including business, which may cause extreme hardships, still trying to evaluate the damage. Those lost have not been inadvertently moved to other folder.  I  have spent quite a bit of time trying to figure out what happened, mitigate as much harm as possible...as best as I can tell they are not recoverable need to prevent  from happening again, especially to avoid further damage.  

 

 

Re: Old email missing

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Feb 17, 2016 2:23:34 AM
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so dimitry,

 

apparently the community like me have missing emails that should still be accessible but you prefer to deal privately with this instead of replying to the community.  is there a reason for this?

 

i would really like to hear you explain the problem "out loud" to the rest of us.

 

steve

so dimitry,

 

apparently the community like me have missing emails that should still be accessible but you prefer to deal privately with this instead of replying to the community.  is there a reason for this?

 

i would really like to hear you explain the problem "out loud" to the rest of us.

 

steve

Re: Old email missing

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May 9, 2016 6:00:01 PM
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I am a long time sbcglobal.net account owner. No problems for 15 years. I have the exact issue as posted with all inbox messages (over 10,000 msgs) having now been deleted by att. All messages prior to April 23, 2016 are now missing. i have been passed around to countless number of people with now more than 4 hours invested on the phone with: yahoo & att. Very disappointed they would delete old message without any communication. More importantly try to blame it on a "client side issue". Very poor service to a long time att customer. Now trying to submit for an e-mail restore through the att.net/mailrestore site. Will update with results.


sforbes4111 wrote:

I have the same problem as described in all the previous emails above with same general description.  This is first time as long as I have had sbcglobal.account, which has been too longer to remember, but well over 10 years, and I have a great deal of experience managing it.   All emails  inbox prior to Janurary 5th were deleted and is not deleting any since.   Fortunately I save important emails in folder I created on regular basis, but not dailly and so lost critical records, including business, which may cause extreme hardships, still trying to evaluate the damage. Those lost have not been inadvertently moved to other folder.  I  have spent quite a bit of time trying to figure out what happened, mitigate as much harm as possible...as best as I can tell they are not recoverable need to prevent  from happening again, especially to avoid further damage.  

 

 


 

I am a long time sbcglobal.net account owner. No problems for 15 years. I have the exact issue as posted with all inbox messages (over 10,000 msgs) having now been deleted by att. All messages prior to April 23, 2016 are now missing. i have been passed around to countless number of people with now more than 4 hours invested on the phone with: yahoo & att. Very disappointed they would delete old message without any communication. More importantly try to blame it on a "client side issue". Very poor service to a long time att customer. Now trying to submit for an e-mail restore through the att.net/mailrestore site. Will update with results.


sforbes4111 wrote:

I have the same problem as described in all the previous emails above with same general description.  This is first time as long as I have had sbcglobal.account, which has been too longer to remember, but well over 10 years, and I have a great deal of experience managing it.   All emails  inbox prior to Janurary 5th were deleted and is not deleting any since.   Fortunately I save important emails in folder I created on regular basis, but not dailly and so lost critical records, including business, which may cause extreme hardships, still trying to evaluate the damage. Those lost have not been inadvertently moved to other folder.  I  have spent quite a bit of time trying to figure out what happened, mitigate as much harm as possible...as best as I can tell they are not recoverable need to prevent  from happening again, especially to avoid further damage.  

 

 


 

Re: Old email missing

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Jun 15, 2016 11:35:14 AM
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I too just noticed that all my emails are missing from a particular folder. I have reported it to ATT and no answer as of yet. So frustrating!

I too just noticed that all my emails are missing from a particular folder. I have reported it to ATT and no answer as of yet. So frustrating!

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Jun 16, 2016 2:44:06 PM
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I am having the same problems. All of my inbox emails have disappeared since yesterday. Please help.
I am having the same problems. All of my inbox emails have disappeared since yesterday. Please help.

Re: Old email missing

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Jun 24, 2016 2:25:53 PM
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Edited by cathy2981 on Jun 24, 2016 at 3:11:34 PM

I have the same problem.  All of my email prior to June 16, 2016 disappeared. I am using a laptop and my iPhone.  I did not delete the email.  I have reported this several times and every time they refer it yahoo, I get a support email that does not have any content.  The last support email I received was today and the message was blank.

 

This incident report was created on June 16, 2016:

 

Thank you for contacting Yahoo

An incidentxxxxxxxx has been created for you.

Our Customer Care agents will email you shortly at [edited for privacy – please do not post personal information]

 

I just want my email restored. Please help me.  Thank you.

I have the same problem.  All of my email prior to June 16, 2016 disappeared. I am using a laptop and my iPhone.  I did not delete the email.  I have reported this several times and every time they refer it yahoo, I get a support email that does not have any content.  The last support email I received was today and the message was blank.

 

This incident report was created on June 16, 2016:

 

Thank you for contacting Yahoo

An incidentxxxxxxxx has been created for you.

Our Customer Care agents will email you shortly at [edited for privacy – please do not post personal information]

 

I just want my email restored. Please help me.  Thank you.

Re: Old email missing

[ Edited ]
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Jul 14, 2016 6:51:28 AM
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I also have lost email that are vital to a volunteer service I help with.

How do I restore my email??

 

I also have lost email that are vital to a volunteer service I help with.

How do I restore my email??

 

Re: Old email missing

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Jul 17, 2016 6:53:27 AM
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I have just lost all of my email from "sent" folder for the second time in one week. The really weird thing is that it happened at the same time. 8:30am Sunday 7/10 and then again at 8:30am Sunday 7/17. Very frustrating and I know that after spending 2 hours with AT&T customer service last Monday that there will be no resolution to this problem.
I have just lost all of my email from "sent" folder for the second time in one week. The really weird thing is that it happened at the same time. 8:30am Sunday 7/10 and then again at 8:30am Sunday 7/17. Very frustrating and I know that after spending 2 hours with AT&T customer service last Monday that there will be no resolution to this problem.

Re: Old email missing

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Jul 18, 2016 4:38:42 PM
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I have the same issue. As of July 15, 2016, my emails disappeared and only 2013 were showing. I typed 2016 in the search box and many reappeared. Frustrating situation and apparently AT&T thinks we are all delusional.
I have the same issue. As of July 15, 2016, my emails disappeared and only 2013 were showing. I typed 2016 in the search box and many reappeared. Frustrating situation and apparently AT&T thinks we are all delusional.

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Jul 18, 2016 5:37:02 PM
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I finally figured my problem out. Go to settings the mail, contacts etc. click on the mail address you are having problems with. Then click on that address. Click on advanced. Then scroll down to "deleted messages" and choose never.
Hope this helps.
I finally figured my problem out. Go to settings the mail, contacts etc. click on the mail address you are having problems with. Then click on that address. Click on advanced. Then scroll down to "deleted messages" and choose never.
Hope this helps.

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Jul 19, 2016 3:00:44 AM
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I found mine by doing a search in the archive. The only way to get them back is to individually move them back to my inbox.
I found mine by doing a search in the archive. The only way to get them back is to individually move them back to my inbox.

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