I extend my gratitude to you for contacting us about this issue through the forums and please, accept my sincere apologies for any inconvenience that you have experienced.
With regard to accessing your new sub-account. You can access it on our Home Page-Webmail. The same workaround in accessing your Primary Email Address is to be followed.
First, you go to our Home Page: www.att.net, then you click on the Mail icon under Personal Assistant. After that you would be asked to log-in using your complete email address and then put in the password and press Sign in. That's it! You should be able to access your emails then. Again, accessing your Sub-account email is just the same as with your Primary email address. By the way you have to log-in and log-out from each email address.
For further assistance, please refer to this helpful link from our Support Site: www.att.com/esupport
Should you need further help regarding your post, please feel free to post your reply on this thread or you may call our Technical Support Helpdesk. You may reach them at 1 888 321 2375 if you are from these states - KY, TN, NC, SC, LA, MS, AL, GA, FL; and 1 877 722 3755 if you are located in CA, NV, KS, MO, OK, AR, TX, WI, MI, IL, IN, OH, CT.
For quick answers, make the new AT&T Help site your first stop. Visit http://www.att.com/esupport/ where you'll find pages of product information to assist you.
Thank you for choosing AT&T where we value your Business.
Remember to always mark items that you find useful as "Accepted Solutions," you can even mark multiple posts in a single thread. That will help other users find this information too!
Accepted Solution
Official Solution
JohnR2011
Former Employee
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12 Messages
13 years ago
You may reach them at 1 888 321 2375 if you are from these states - KY, TN, NC, SC, LA, MS, AL, GA, FL; and 1 877 722 3755 if you are located in CA, NV, KS, MO, OK, AR, TX, WI, MI, IL, IN, OH, CT.
You can also contact us through chat at the following links.
For CA, NV, KS, MO, OK, AR, TX, WI, MI, IL, IN, OH, CT. - https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx
For KY, TN, NC, SC, LA, MS, AL, GA, FL - https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_se.aspx
For quick answers, make the new AT&T Help site your first stop. Visit http://www.att.com/esupport/ where you'll find pages of product information to assist you.
Thank you for choosing AT&T where we value your Business.
Remember to always mark items that you find useful as "Accepted Solutions," you can even mark multiple posts in a single thread. That will help other users find this information too!
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J Page
Tutor
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5 Messages
13 years ago
Thanks John. I'm using the subaccount very easily. I appreciate your response.
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