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Posted Jul 18, 2013
1:53:23 PM
My child's account has been disabled

I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled.  I went into my subaccounts and re-enabled it, but I still cannot login?  Anyone else?  How can I expedite this and get it back or is it gone forever?

I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled.  I went into my subaccounts and re-enabled it, but I still cannot login?  Anyone else?  How can I expedite this and get it back or is it gone forever?

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Sep 26, 2013 10:54:23 AM
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Edited by jbemben on Sep 26, 2013 at 11:04:11 AM

Adam42Kelly wrote:

I hope this helps. https://forums.att.com/t5/Email-Internet-Security/Parental-Approval-For-Sub-Accounts/m-p/3528717#M16815


This link worked for me.  I followed the directions and was skeptical about sending a message, but I did that yesterday.  I received no repsonse from them, but today I opened the original email reminder's link to give Parental permission thru ATT and signed onto ATT using my email and password and it went directly to my subaccounts like MAGIC!

I had discontinued SBC's DSL years ago, but have been using the free ATT accounts since then.  This worked.

 

Thank you Adam42Kelly!

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My child's account has been disabled

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Jul 18, 2013 1:59:54 PM
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Thanks AT&T but I was hoping to get a better response than this:

 

Congratulations, answermethis!

As the result of your contributions to the community, you have earned a new rank. Your new rank is Contributor.

We appreciate your efforts and hope you will continue to be an active member of the community.

Thanks!

The AT&T Community Support Team

Thanks AT&T but I was hoping to get a better response than this:

 

Congratulations, answermethis!

As the result of your contributions to the community, you have earned a new rank. Your new rank is Contributor.

We appreciate your efforts and hope you will continue to be an active member of the community.

Thanks!

The AT&T Community Support Team

Re: My child's account has been disabled

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Jul 18, 2013 3:20:51 PM
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Update:  Currently on the phone (for over 28 minutes BTW) with a lovely AT&T rep named Hayley in the Philippines.  She is unable to help me so gave me a # to call 866-722-9932.  Listening to music.  

To be continued, sadly...

Update:  Currently on the phone (for over 28 minutes BTW) with a lovely AT&T rep named Hayley in the Philippines.  She is unable to help me so gave me a # to call 866-722-9932.  Listening to music.  

To be continued, sadly...

Re: My child's account has been disabled

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Jul 18, 2013 3:32:01 PM
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Update #2:  Spoke to Dominique in Indiana.  She gave me another 2 #s to call - 888-362-5909 (uverse) and/or 866-562-7219.  Wish me luck.

Update #2:  Spoke to Dominique in Indiana.  She gave me another 2 #s to call - 888-362-5909 (uverse) and/or 866-562-7219.  Wish me luck.

Re: My child's account has been disabled

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Jul 18, 2013 3:34:44 PM
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"Due to unexpected call volumes we are unable to help you at this time.  Please visit help.yahoo.com and clicked on locked accounts"

 

OK - progress, right?

 

I certainly hope this helps someone else...

"Due to unexpected call volumes we are unable to help you at this time.  Please visit help.yahoo.com and clicked on locked accounts"

 

OK - progress, right?

 

I certainly hope this helps someone else...

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Jul 18, 2013 3:37:21 PM
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As the result of your contributions to the community, you have earned a new rank. Your new rank is Tutor.

 

yippee...

As the result of your contributions to the community, you have earned a new rank. Your new rank is Tutor.

 

yippee...

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Jul 18, 2013 3:50:47 PM
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Your Incident ID is: 130718-022320

Your Incident ID is: 130718-022320

Re: My child's account has been disabled

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Jul 18, 2013 3:53:43 PM
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Email states:

 

Right now, we're receiving a lot of requests. We're working as fast as we can, but it might take us a little bit longer than normal to respond to you.
 
Sincerely,
The Yahoo! Customer Care Team
 
answermethis asks:
 
can you define 'normal'?

Email states:

 

Right now, we're receiving a lot of requests. We're working as fast as we can, but it might take us a little bit longer than normal to respond to you.
 
Sincerely,
The Yahoo! Customer Care Team
 
answermethis asks:
 
can you define 'normal'?

Re: My child's account has been disabled

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Jul 18, 2013 8:25:59 PM
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Perhaps my daughter will turn 13 before this gets resolved and then maybe the account will reactivate itself?  Still waiting to be resolved.  I wonder how many more hours will need to be spent on the phone.... Why can't this be resolved via email?

Perhaps my daughter will turn 13 before this gets resolved and then maybe the account will reactivate itself?  Still waiting to be resolved.  I wonder how many more hours will need to be spent on the phone.... Why can't this be resolved via email?

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Jul 18, 2013 11:19:09 PM
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Does an incident ID mean anything?
Does an incident ID mean anything?

Re: My child's account has been disabled

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Jul 19, 2013 8:39:49 AM
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I'm in the same boat - everything on my end tells me the account is enabled and the system is not waiting for any approvals.

I also was frustrated that they sent the emails about needing the approvals to the child only and not to the adult - the emails looked like phishing.

good luck and please post how you make out!

I'm in the same boat - everything on my end tells me the account is enabled and the system is not waiting for any approvals.

I also was frustrated that they sent the emails about needing the approvals to the child only and not to the adult - the emails looked like phishing.

good luck and please post how you make out!

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Jul 19, 2013 9:27:33 AM
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Another update...  my understanding now (albeit this could all be false, but it comprises the info I have compiled) - it is becoming clear that yahoo can solve this problem, and AT&T cannot.  

 

However, Yahoo cannot assist me until I unmerge the email account with AT&T.

 

AT&T is stating that they are unable to unmerge the accounts.

 

This is beginning to sound like the problem has no solution.

 

Not giving up!  (I certainly hope the social media guy - who really seems like he's trying to help - isn't giving up either).

Another update...  my understanding now (albeit this could all be false, but it comprises the info I have compiled) - it is becoming clear that yahoo can solve this problem, and AT&T cannot.  

 

However, Yahoo cannot assist me until I unmerge the email account with AT&T.

 

AT&T is stating that they are unable to unmerge the accounts.

 

This is beginning to sound like the problem has no solution.

 

Not giving up!  (I certainly hope the social media guy - who really seems like he's trying to help - isn't giving up either).

Re: My child's account has been disabled

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Jul 19, 2013 10:09:46 AM
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Edited by Phil-101 on Jul 19, 2013 at 10:45:20 AM

Well, I decided to start fresh. I went to AT&T.com and used the chat feature. Now granted, there is no guarantee that you will get the same person - but today? My hero's name is Jeffrey and he got my daughter's account up and running. I say, avoid the phone and use Chat from now on. I wish you luck!

 

[edited for privacy]

Well, I decided to start fresh. I went to AT&T.com and used the chat feature. Now granted, there is no guarantee that you will get the same person - but today? My hero's name is Jeffrey and he got my daughter's account up and running. I say, avoid the phone and use Chat from now on. I wish you luck!

 

[edited for privacy]

Re: My child's account has been disabled

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Jul 24, 2013 8:43:45 AM
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I followed that link and was sent to an online article that told me

 

  • You will need to contact AT&T for assistance with your AT&T Yahoo! Mail account.

 

ATT is pointing at Yahooto fix it, Yahoo is pointing at ATT -not helpful

I followed that link and was sent to an online article that told me

 

  • You will need to contact AT&T for assistance with your AT&T Yahoo! Mail account.

 

ATT is pointing at Yahooto fix it, Yahoo is pointing at ATT -not helpful

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Jul 24, 2013 9:07:03 AM
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I just "fixed" my child's account - and the solution was really silly - I was going nuts with the same problem, approved the ATT parental consent and the yahoo parental consent.  Then I noticed from the yahoo "manage subaccounts" area that there was no password for the affected subaccount - I created a new password and the account is now active

Now if only I could change the preferred browser language from Spanish to English..... -

I just "fixed" my child's account - and the solution was really silly - I was going nuts with the same problem, approved the ATT parental consent and the yahoo parental consent.  Then I noticed from the yahoo "manage subaccounts" area that there was no password for the affected subaccount - I created a new password and the account is now active

Now if only I could change the preferred browser language from Spanish to English..... -

Re: My child's account has been disabled

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Aug 1, 2013 5:40:25 PM
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at least you could get to your "manage subaccounts."  It won't take me anywhere when I hit that!  Glad YOUR problem is solved!

 

--still waiting...

at least you could get to your "manage subaccounts."  It won't take me anywhere when I hit that!  Glad YOUR problem is solved!

 

--still waiting...

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Sep 26, 2013 10:54:23 AM
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Edited by jbemben on Sep 26, 2013 at 11:04:11 AM

Adam42Kelly wrote:

I hope this helps. https://forums.att.com/t5/Email-Internet-Security/Parental-Approval-For-Sub-Accounts/m-p/3528717#M16...


This link worked for me.  I followed the directions and was skeptical about sending a message, but I did that yesterday.  I received no repsonse from them, but today I opened the original email reminder's link to give Parental permission thru ATT and signed onto ATT using my email and password and it went directly to my subaccounts like MAGIC!

I had discontinued SBC's DSL years ago, but have been using the free ATT accounts since then.  This worked.

 

Thank you Adam42Kelly!


Adam42Kelly wrote:

I hope this helps. https://forums.att.com/t5/Email-Internet-Security/Parental-Approval-For-Sub-Accounts/m-p/3528717#M16815


This link worked for me.  I followed the directions and was skeptical about sending a message, but I did that yesterday.  I received no repsonse from them, but today I opened the original email reminder's link to give Parental permission thru ATT and signed onto ATT using my email and password and it went directly to my subaccounts like MAGIC!

I had discontinued SBC's DSL years ago, but have been using the free ATT accounts since then.  This worked.

 

Thank you Adam42Kelly!

Re: My child's account has been disabled

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Jan 12, 2014 10:23:48 PM
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You can change the language for your subaccounts by:

 

1. logging into your subaccount

2. click "My AT&T", then "Profile"

3. Go to "User Information", edit it

4. Change Espanol to Ingles

You can change the language for your subaccounts by:

 

1. logging into your subaccount

2. click "My AT&T", then "Profile"

3. Go to "User Information", edit it

4. Change Espanol to Ingles

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