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    Posted Jul 18, 2013
    1:53:23 PM
    My child's account has been disabled

    I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled.  I went into my subaccounts and re-enabled it, but I still cannot login?  Anyone else?  How can I expedite this and get it back or is it gone forever?

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    Sep 26, 2013 10:54:23 AM
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    Edited by jbemben on Sep 26, 2013 at 11:04:11 AM

    Adam42Kelly wrote:

    I hope this helps. https://forums.att.com/t5/Email-Internet-Security/Parental-Approval-For-Sub-Accounts/m-p/3528717#M16815


    This link worked for me.  I followed the directions and was skeptical about sending a message, but I did that yesterday.  I received no repsonse from them, but today I opened the original email reminder's link to give Parental permission thru ATT and signed onto ATT using my email and password and it went directly to my subaccounts like MAGIC!

    I had discontinued SBC's DSL years ago, but have been using the free ATT accounts since then.  This worked.

     

    Thank you Adam42Kelly!

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    My child's account has been disabled

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    Jul 18, 2013 1:59:54 PM
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    Thanks AT&T but I was hoping to get a better response than this:

     

    Congratulations, answermethis!

    As the result of your contributions to the community, you have earned a new rank. Your new rank is Contributor.

    We appreciate your efforts and hope you will continue to be an active member of the community.

    Thanks!

    The AT&T Community Support Team

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    Jul 18, 2013 3:20:51 PM
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    Update:  Currently on the phone (for over 28 minutes BTW) with a lovely AT&T rep named Hayley in the Philippines.  She is unable to help me so gave me a # to call 866-722-9932.  Listening to music.  

    To be continued, sadly...

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    Jul 18, 2013 3:32:01 PM
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    Update #2:  Spoke to Dominique in Indiana.  She gave me another 2 #s to call - 888-362-5909 (uverse) and/or 866-562-7219.  Wish me luck.

    Re: My child's account has been disabled

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    Jul 18, 2013 3:34:44 PM
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    "Due to unexpected call volumes we are unable to help you at this time.  Please visit help.yahoo.com and clicked on locked accounts"

     

    OK - progress, right?

     

    I certainly hope this helps someone else...

    Re: My child's account has been disabled

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    Jul 18, 2013 3:37:21 PM
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    As the result of your contributions to the community, you have earned a new rank. Your new rank is Tutor.

     

    yippee...

    Re: My child's account has been disabled

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    Jul 18, 2013 3:50:47 PM
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    Your Incident ID is: 130718-022320

    Re: My child's account has been disabled

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    Jul 18, 2013 3:53:43 PM
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    Email states:

     

    Right now, we're receiving a lot of requests. We're working as fast as we can, but it might take us a little bit longer than normal to respond to you.
     
    Sincerely,
    The Yahoo! Customer Care Team
     
    answermethis asks:
     
    can you define 'normal'?

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    Jul 18, 2013 8:25:59 PM
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    Perhaps my daughter will turn 13 before this gets resolved and then maybe the account will reactivate itself?  Still waiting to be resolved.  I wonder how many more hours will need to be spent on the phone.... Why can't this be resolved via email?

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    Jul 18, 2013 11:19:09 PM
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    Does an incident ID mean anything?

    Re: My child's account has been disabled

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    Jul 19, 2013 8:39:49 AM
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    I'm in the same boat - everything on my end tells me the account is enabled and the system is not waiting for any approvals.

    I also was frustrated that they sent the emails about needing the approvals to the child only and not to the adult - the emails looked like phishing.

    good luck and please post how you make out!

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    Jul 19, 2013 9:27:33 AM
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    Another update...  my understanding now (albeit this could all be false, but it comprises the info I have compiled) - it is becoming clear that yahoo can solve this problem, and AT&T cannot.  

     

    However, Yahoo cannot assist me until I unmerge the email account with AT&T.

     

    AT&T is stating that they are unable to unmerge the accounts.

     

    This is beginning to sound like the problem has no solution.

     

    Not giving up!  (I certainly hope the social media guy - who really seems like he's trying to help - isn't giving up either).

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    Jul 19, 2013 10:09:46 AM
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    Edited by Phil-101 on Jul 19, 2013 at 10:45:20 AM

    Well, I decided to start fresh. I went to AT&T.com and used the chat feature. Now granted, there is no guarantee that you will get the same person - but today? My hero's name is Jeffrey and he got my daughter's account up and running. I say, avoid the phone and use Chat from now on. I wish you luck!

     

    [edited for privacy]

    Re: My child's account has been disabled

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    Jul 24, 2013 8:43:45 AM
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    I followed that link and was sent to an online article that told me

     

    • You will need to contact AT&T for assistance with your AT&T Yahoo! Mail account.

     

    ATT is pointing at Yahooto fix it, Yahoo is pointing at ATT -not helpful

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    Jul 24, 2013 9:07:03 AM
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    I just "fixed" my child's account - and the solution was really silly - I was going nuts with the same problem, approved the ATT parental consent and the yahoo parental consent.  Then I noticed from the yahoo "manage subaccounts" area that there was no password for the affected subaccount - I created a new password and the account is now active

    Now if only I could change the preferred browser language from Spanish to English..... -

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    Aug 1, 2013 5:40:25 PM
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    at least you could get to your "manage subaccounts."  It won't take me anywhere when I hit that!  Glad YOUR problem is solved!

     

    --still waiting...

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    Sep 26, 2013 10:54:23 AM
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    Edited by jbemben on Sep 26, 2013 at 11:04:11 AM

    Adam42Kelly wrote:

    I hope this helps. https://forums.att.com/t5/Email-Internet-Security/Parental-Approval-For-Sub-Accounts/m-p/3528717#M16815


    This link worked for me.  I followed the directions and was skeptical about sending a message, but I did that yesterday.  I received no repsonse from them, but today I opened the original email reminder's link to give Parental permission thru ATT and signed onto ATT using my email and password and it went directly to my subaccounts like MAGIC!

    I had discontinued SBC's DSL years ago, but have been using the free ATT accounts since then.  This worked.

     

    Thank you Adam42Kelly!

    Re: My child's account has been disabled

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    Jan 12, 2014 10:23:48 PM
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    You can change the language for your subaccounts by:

     

    1. logging into your subaccount

    2. click "My AT&T", then "Profile"

    3. Go to "User Information", edit it

    4. Change Espanol to Ingles

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