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Posted Feb 21, 2013
11:46:59 AM
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Locked out subaccounts and no help after 3 weeks

I have had a main ATT email account and three sub-accounts for almost 8 years.   Each of the sub-accounts have now been locked out one after another and the password no longer works.  Now I can only access the main account. When I try and reset the passwords, it tells me I can't becasue the account is inacctive.  What I believe has happened is these accounts were connected to a paid ATT account which I have dropped. They have now become "free' email accounts and they need to be reset.

 

I have called/emailed/live chatted with four sepperate suppprt centers. All of them eventually pass me onto another support center. The last one has now sent me back to the original center I began with.   During my last chat session a few minutes ago, I explained I haven't had a paid ATT service for about three years. The servce agent told me she COULD reset my information/password, but refused to do so unless I provided my custmer code which would be listed on my ATT bill ?!  

 

I suppose I could try and dig up an old bill from storage, but there must be an easier way.  Does anyone know if there is any way to access these accounts again? 

I have had a main ATT email account and three sub-accounts for almost 8 years.   Each of the sub-accounts have now been locked out one after another and the password no longer works.  Now I can only access the main account. When I try and reset the passwords, it tells me I can't becasue the account is inacctive.  What I believe has happened is these accounts were connected to a paid ATT account which I have dropped. They have now become "free' email accounts and they need to be reset.

 

I have called/emailed/live chatted with four sepperate suppprt centers. All of them eventually pass me onto another support center. The last one has now sent me back to the original center I began with.   During my last chat session a few minutes ago, I explained I haven't had a paid ATT service for about three years. The servce agent told me she COULD reset my information/password, but refused to do so unless I provided my custmer code which would be listed on my ATT bill ?!  

 

I suppose I could try and dig up an old bill from storage, but there must be an easier way.  Does anyone know if there is any way to access these accounts again? 

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Locked out subaccounts and no help after 3 weeks

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Feb 21, 2013 1:00:57 PM
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Edited by Dorlese_D on Dec 16, 2013 at 1:43:35 PM

kittski wrote:

I have had a main ATT email account and three sub-accounts for almost 8 years.   Each of the sub-accounts have now been locked out one after another and the password no longer works.  Now I can only access the main account. When I try and reset the passwords, it tells me I can't becasue the account is inacctive.  What I believe has happened is these accounts were connected to a paid ATT account which I have dropped. They have now become "free' email accounts and they need to be reset.

 

I have called/emailed/live chatted with four sepperate suppprt centers. All of them eventually pass me onto another support center. The last one has now sent me back to the original center I began with.   During my last chat session a few minutes ago, I explained I haven't had a paid ATT service for about three years. The servce agent told me she COULD reset my information/password, but refused to do so unless I provided my custmer code which would be listed on my ATT bill ?!  

 

I suppose I could try and dig up an old bill from storage, but there must be an easier way.  Does anyone know if there is any way to access these accounts again? 



kittski,

 


Sorry to hear about the trouble your having with your sub accounts. I have included a few links below that will hopefully help.

 

Free Email Information

 

What happens to my existing merged Yahoo! ID after my AT&T service is disconnected or canceled?

 

AT&T Troubleshoot & Resolve

 

Still nothing working, please feel free to send a private message to our ATTCustomer care team by following the link below. Please include your name, an accessible email address, phone number and the best time that you can be contacted, please also allow up to 48 hours for a response.

 

Private Message

 

James

 

    

 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

kittski wrote:

I have had a main ATT email account and three sub-accounts for almost 8 years.   Each of the sub-accounts have now been locked out one after another and the password no longer works.  Now I can only access the main account. When I try and reset the passwords, it tells me I can't becasue the account is inacctive.  What I believe has happened is these accounts were connected to a paid ATT account which I have dropped. They have now become "free' email accounts and they need to be reset.

 

I have called/emailed/live chatted with four sepperate suppprt centers. All of them eventually pass me onto another support center. The last one has now sent me back to the original center I began with.   During my last chat session a few minutes ago, I explained I haven't had a paid ATT service for about three years. The servce agent told me she COULD reset my information/password, but refused to do so unless I provided my custmer code which would be listed on my ATT bill ?!  

 

I suppose I could try and dig up an old bill from storage, but there must be an easier way.  Does anyone know if there is any way to access these accounts again? 



kittski,

 


Sorry to hear about the trouble your having with your sub accounts. I have included a few links below that will hopefully help.

 

Free Email Information

 

What happens to my existing merged Yahoo! ID after my AT&T service is disconnected or canceled?

 

AT&T Troubleshoot & Resolve

 

Still nothing working, please feel free to send a private message to our ATTCustomer care team by following the link below. Please include your name, an accessible email address, phone number and the best time that you can be contacted, please also allow up to 48 hours for a response.

 

Private Message

 

James

 

    

 

Re: Locked out subaccounts and no help after 3 weeks

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Feb 21, 2013 2:03:23 PM
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Community Support

Hi, we received your private message and replied.  We look forward to assisting you.

 

Thank you.

 

Phillisa

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi, we received your private message and replied.  We look forward to assisting you.

 

Thank you.

 

Phillisa

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Locked out subaccounts and no help after 3 weeks

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Jul 1, 2013 11:34:16 PM
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Hi

 

I have the same issue and have sent a PM already.  Please review.

Hi

 

I have the same issue and have sent a PM already.  Please review.

Re: Locked out subaccounts and no help after 3 weeks

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Jul 3, 2013 6:02:54 PM
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Thanks to someone at ATT chat that helped me.  Finally, spending 3 - 4 hours the night before, got a hold of someone on chat that was able to help me. 

Thanks to someone at ATT chat that helped me.  Finally, spending 3 - 4 hours the night before, got a hold of someone on chat that was able to help me. 

Re: Locked out subaccounts and no help after 3 weeks

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Jul 19, 2013 9:06:59 AM
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I have a subaccount for my daughter (under 13) - and they recently changed rules for minors - so I was asked to approve the account. Which I did. They disabled it anyway. I went back in to my ATT account to re-enable it, and it appears as though it is enabled on that 'manage accounts' page, but the account is not accepting any email nor can we now login because someone (at tech support) assigned a temporary password to it which does not work. Still trying to get this resolved. I feel really bad for the poor souls that work for ATT and are really trying to help, but apparently the agreement between yahoo and ATT must be so convoluted that nobody who works for either company even understands it. I am so disappointed in both of these companies. Deep down, and I know my daughter is going to be heartbroken, I think we just have to assume the account is dead, and whatever she had saved there is gone too. I'm not going to stop trying though.
I have a subaccount for my daughter (under 13) - and they recently changed rules for minors - so I was asked to approve the account. Which I did. They disabled it anyway. I went back in to my ATT account to re-enable it, and it appears as though it is enabled on that 'manage accounts' page, but the account is not accepting any email nor can we now login because someone (at tech support) assigned a temporary password to it which does not work. Still trying to get this resolved. I feel really bad for the poor souls that work for ATT and are really trying to help, but apparently the agreement between yahoo and ATT must be so convoluted that nobody who works for either company even understands it. I am so disappointed in both of these companies. Deep down, and I know my daughter is going to be heartbroken, I think we just have to assume the account is dead, and whatever she had saved there is gone too. I'm not going to stop trying though.

Re: Locked out subaccounts and no help after 3 weeks

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