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Posted Oct 14, 2013
9:17:17 AM
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Locked out of email / Account compromised?
Edited by Phil-101 on Oct 15, 2013 at 8:11:51 PM

I have been using the same Yahoo email address for many years, probably at least 15 years. Last night before I went to bed I was shocked when I tried to login and the account said that I was entering the wrong password. All of my devices (2 phones, 5 computers) etc. were locked out. Because I used to get my internet through ATT, somehow this yahoo account got linked to my ATT account (I still have the same ATT account because I have several cell phones in the family linked to it).

 

When I try to see why I cannot login, it keeps sending me to the ATT site where I get lost in loops of "help" that provide no solutions. I know the correct password. It is programmed into several devices. Who do I talk to so that I can fix this? I receive MANY emails daily that I need to deal with, not to mention 15 years of data that I have stored there in old emails. I keep trying to go throught the internet problem trees on ATT.com, but they keep taking me to solutions that are not correct, and I never get to send an email to the help desk.

 

Thanks for any help you can provide

 

[Subject edited to reflect combined topics]

I have been using the same Yahoo email address for many years, probably at least 15 years. Last night before I went to bed I was shocked when I tried to login and the account said that I was entering the wrong password. All of my devices (2 phones, 5 computers) etc. were locked out. Because I used to get my internet through ATT, somehow this yahoo account got linked to my ATT account (I still have the same ATT account because I have several cell phones in the family linked to it).

 

When I try to see why I cannot login, it keeps sending me to the ATT site where I get lost in loops of "help" that provide no solutions. I know the correct password. It is programmed into several devices. Who do I talk to so that I can fix this? I receive MANY emails daily that I need to deal with, not to mention 15 years of data that I have stored there in old emails. I keep trying to go throught the internet problem trees on ATT.com, but they keep taking me to solutions that are not correct, and I never get to send an email to the help desk.

 

Thanks for any help you can provide

 

[Subject edited to reflect combined topics]

Locked out of email / Account compromised?

[ Edited ]
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Jan 10, 2014 10:09:41 AM
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Yours sounds like the same problem I'm having.  I was locked out of my sbcglobal.net account on 1-9-14 late in the day.  I am in a constant loop trying to get logged in.  Did you have any luck getting your problem worked out or getting your email account back?  I would really like to know if you did and how you did it.

 

Thank you,

 

Edward

Yours sounds like the same problem I'm having.  I was locked out of my sbcglobal.net account on 1-9-14 late in the day.  I am in a constant loop trying to get logged in.  Did you have any luck getting your problem worked out or getting your email account back?  I would really like to know if you did and how you did it.

 

Thank you,

 

Edward

Re: Locked out of my @sbcglobal.net email

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Jan 16, 2014 10:52:10 AM
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Hello, Edwardrs!

 

Have you had a chance to send us a private message by clicking here? If not, I strongly encourage you to do so as soon as you can so our team can help.

 

In your message, please include your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

Meanwhile, please feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, Edwardrs!

 

Have you had a chance to send us a private message by clicking here? If not, I strongly encourage you to do so as soon as you can so our team can help.

 

In your message, please include your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

Meanwhile, please feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Locked out of my @sbcglobal.net email

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Jan 20, 2014 2:11:56 PM
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I am trying to help my MIL who is in her 80's and is not computer savvy - she got locked out of her account today for no reason we could figure out. Just boom, stopped working. I was on hold for over an hour but am home sick and was getting a headache from the horrid music.  She's been having so many problems with her email it is ridiculous - and unfortunately, she incorrectly set up her backup ways to get temporary password and didnt ever give security questions.  So now we are stuck, she can't get to her email, I can't get anyone to answer the phone.  Help?  

I am trying to help my MIL who is in her 80's and is not computer savvy - she got locked out of her account today for no reason we could figure out. Just boom, stopped working. I was on hold for over an hour but am home sick and was getting a headache from the horrid music.  She's been having so many problems with her email it is ridiculous - and unfortunately, she incorrectly set up her backup ways to get temporary password and didnt ever give security questions.  So now we are stuck, she can't get to her email, I can't get anyone to answer the phone.  Help?  

Re: Locked out of email / Account compromised?

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Jan 21, 2014 6:11:41 AM
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Hello, milandria!

 

Thanks for your post! I'm so sorry to hear that your MIL is having difficulty accessing her e-mail account. We can definitely help find a work-around if you send us a private message by clicking here.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any other questions or concerns! I apologize for any frustration or inconvenience.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, milandria!

 

Thanks for your post! I'm so sorry to hear that your MIL is having difficulty accessing her e-mail account. We can definitely help find a work-around if you send us a private message by clicking here.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any other questions or concerns! I apologize for any frustration or inconvenience.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Locked out of email / Account compromised?

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Jan 21, 2014 7:58:31 PM
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I have had me email for over 5 years and my account was hacked and I ended up getting locked out. I have tried calling and chatting with att and they have not been helpful at all. I have also tried contacting the people that were suggested in the forums and have gotten nowhere. Who else can I contact? I have a uverse account with them and will cancel if this doesn't get fixed! For a telecommunicactions nobody can seem to tell me the same or correct answer!

I have had me email for over 5 years and my account was hacked and I ended up getting locked out. I have tried calling and chatting with att and they have not been helpful at all. I have also tried contacting the people that were suggested in the forums and have gotten nowhere. Who else can I contact? I have a uverse account with them and will cancel if this doesn't get fixed! For a telecommunicactions nobody can seem to tell me the same or correct answer!

Re: Locked out of email / Account compromised?

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Jan 22, 2014 9:22:53 AM
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Hello, Gomez85!

 

Thanks for posting. It sounds like you're having similar issues to what the users above are experiencing. If you don't mind, please use the link provided in my response above to send us a private message with your contact information.

 

This is not the same customer care you may have worked with via chat or over the phone. This team is dedicated to handling escalations from the forums, and they will work very hard to find a solution.

 

Please let me know if you have any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, Gomez85!

 

Thanks for posting. It sounds like you're having similar issues to what the users above are experiencing. If you don't mind, please use the link provided in my response above to send us a private message with your contact information.

 

This is not the same customer care you may have worked with via chat or over the phone. This team is dedicated to handling escalations from the forums, and they will work very hard to find a solution.

 

Please let me know if you have any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Locked out of email / Account compromised?

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Jan 29, 2014 3:06:07 PM
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Edited by cathy2981 on Jan 29, 2014 at 3:18:47 PM

Marianna, I just logged in to AT&T Community Forums as kyrajohnson and sent an email.  My account locked me out yesterday and I have not been able to do anything with my job for two days.  I am a realtor and all of my contracts, files, messages, etc... were in my email account. I am DESPERATE to get my information back!  Please kelp me get my data back!

 

Kyra

[edited for privacy – please do not post personal information]

 

Marianna, I just logged in to AT&T Community Forums as kyrajohnson and sent an email.  My account locked me out yesterday and I have not been able to do anything with my job for two days.  I am a realtor and all of my contracts, files, messages, etc... were in my email account. I am DESPERATE to get my information back!  Please kelp me get my data back!

 

Kyra

[edited for privacy – please do not post personal information]

 

Re: Locked out of email / Account compromised?

[ Edited ]
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Jan 29, 2014 6:43:54 PM
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Hi Mariana,

 

Please help!!! I just sent you a PM with info. I have been locked out of all of my yahoo mail accounts on all devices & PC since last night. I am becoming desperate & my business rides on me having access to my email. Password is not recognized & security question answers aren't recognized, but I know they are correct. I have them written in my planner & I have used them before...

 

Please help!

BrandyP

Hi Mariana,

 

Please help!!! I just sent you a PM with info. I have been locked out of all of my yahoo mail accounts on all devices & PC since last night. I am becoming desperate & my business rides on me having access to my email. Password is not recognized & security question answers aren't recognized, but I know they are correct. I have them written in my planner & I have used them before...

 

Please help!

BrandyP

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Jan 31, 2014 9:34:38 AM
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Please respond quicly I need that info out of this email acct. This is truly affecting my business!
Please respond quicly I need that info out of this email acct. This is truly affecting my business!

Re: Locked out of email / Account compromised?

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Jan 31, 2014 11:55:23 AM
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My email to AT&T support has not been read and I am at risk of losing my job due to my email account being compromised. This problem seems to be something solely due to something AT&T and Yahoo are responsible for. I wonder how many people have really been affected. I would like a response please because this problem is affecting my business and my livelyhood. We trusted you guys to protect our data and that has failed so we need some answers quickly please.

My email to AT&T support has not been read and I am at risk of losing my job due to my email account being compromised. This problem seems to be something solely due to something AT&T and Yahoo are responsible for. I wonder how many people have really been affected. I would like a response please because this problem is affecting my business and my livelyhood. We trusted you guys to protect our data and that has failed so we need some answers quickly please.

URGENT!!!!

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Feb 1, 2014 5:45:29 PM
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I also need help. I've been using this email for seven years and am completely unable to sign in or do anything. I can't pay my bills cause all of my accounts are connected to that email and whoever hacked it is capable of stealing my information.

I sent a message January 28 and it's still unread. I'm desperate for help. Please respond to my message!
I also need help. I've been using this email for seven years and am completely unable to sign in or do anything. I can't pay my bills cause all of my accounts are connected to that email and whoever hacked it is capable of stealing my information.

I sent a message January 28 and it's still unread. I'm desperate for help. Please respond to my message!

Re: Locked out of email / Account compromised?

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Feb 4, 2014 5:10:26 AM
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I am also not able to log into my server to get my ATT mail using the same user name and password I've used for years. I first noticed it yesterday when I couldn't receive my email on my iphone. Then, I tried unsuccessfully to log in to my home computer and it still says that I cannot conncect to my server. I'm using IE and I have deleted my cookies. I've had this problem before and will spare you the details but the only thing that worked was changing the incoming/outgoing ports every time I wanted to send/receive mail. I even went as far as pay for ATT support (compliments of support.com) that was absolutely useless. In fact, they refunded the majority of my money. The only reason I didn't ask for all the money is that they "apparently" fixed a few other issues that were "related" to this issue.

I am also not able to log into my server to get my ATT mail using the same user name and password I've used for years. I first noticed it yesterday when I couldn't receive my email on my iphone. Then, I tried unsuccessfully to log in to my home computer and it still says that I cannot conncect to my server. I'm using IE and I have deleted my cookies. I've had this problem before and will spare you the details but the only thing that worked was changing the incoming/outgoing ports every time I wanted to send/receive mail. I even went as far as pay for ATT support (compliments of support.com) that was absolutely useless. In fact, they refunded the majority of my money. The only reason I didn't ask for all the money is that they "apparently" fixed a few other issues that were "related" to this issue.

Re: myat&t login issues

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Feb 7, 2014 11:44:08 AM
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Hello. I desperately need help. My account is linked to Outlook. My password is saved in Outlook. Lately, I have been having issues sending emails. I have forgotten our password and of course, I do not know the 

answers to the security questions. This account was set up a long time ago!

 

A past employee also has our password. She is no longer with me but I feel that my account is being compromised. I am afraid that at any moment, she can log into my account and change the password. Then, it would erase it from Outlook and I would lose everything.


I need to get into my account and change the password so that this past employee cannot do it. 

 

PLEASE HELP. I have chatted with various represantives and they have not been much help. Someone told me to post in this forum. I am hoping someone can help. 

 

Thank you!

Hello. I desperately need help. My account is linked to Outlook. My password is saved in Outlook. Lately, I have been having issues sending emails. I have forgotten our password and of course, I do not know the 

answers to the security questions. This account was set up a long time ago!

 

A past employee also has our password. She is no longer with me but I feel that my account is being compromised. I am afraid that at any moment, she can log into my account and change the password. Then, it would erase it from Outlook and I would lose everything.


I need to get into my account and change the password so that this past employee cannot do it. 

 

PLEASE HELP. I have chatted with various represantives and they have not been much help. Someone told me to post in this forum. I am hoping someone can help. 

 

Thank you!

Re: Locked out of email / Account compromised?

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May 2, 2014 6:27:12 AM
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what a pile of hooey.

I had a sbcglobal.net account that went to ATT/ Yahoo when merged.  When I moved and changed phone providers I also lost access. When attempting to log in I received error messages of "no such account"," incorrect user name". Trying to get support between ATT and Yahoo was a circular runaround of referrals and blame between the two. Repeated attempts to resolve the issue with technical and customer service staff was Kafkaesque in the main. No such account, account could not be found, account suspended were all message relayed at various times. The bottom line is neither company gave a GOSH-DARN. I always find this one to be the best: "one of our managers will be reaching out to you at the email address" as it throws one back into the circular voertex of blame.


A customer, even a former one, losing business because of the cavalier attitude of these two company is appalling. The problem is still not resolved and I know that people are still using the address for contact as I am sometimes CC from it on a synced account. Yep, and though synced , only a few leak trough.

what a pile of hooey.

I had a sbcglobal.net account that went to ATT/ Yahoo when merged.  When I moved and changed phone providers I also lost access. When attempting to log in I received error messages of "no such account"," incorrect user name". Trying to get support between ATT and Yahoo was a circular runaround of referrals and blame between the two. Repeated attempts to resolve the issue with technical and customer service staff was Kafkaesque in the main. No such account, account could not be found, account suspended were all message relayed at various times. The bottom line is neither company gave a GOSH-DARN. I always find this one to be the best: "one of our managers will be reaching out to you at the email address" as it throws one back into the circular voertex of blame.


A customer, even a former one, losing business because of the cavalier attitude of these two company is appalling. The problem is still not resolved and I know that people are still using the address for contact as I am sometimes CC from it on a synced account. Yep, and though synced , only a few leak trough.

Re: Locked out of email / Account compromised?

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Aug 28, 2014 9:06:49 PM
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Same here and when I asked for a temp to be "sent" I thought they'd email it an it automatically answered "Your temp password is being sent via UPS" that was a week ago and have yet to get it.

Same here and when I asked for a temp to be "sent" I thought they'd email it an it automatically answered "Your temp password is being sent via UPS" that was a week ago and have yet to get it.

Re: Locked out of email / Account compromised?

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Aug 28, 2014 9:09:14 PM
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I've been locked out for over a week now, when I asked for a temp password it said "a temp password is being sent via UPS" I think it's a hack job and I can't get thru to speak to anyone either they put me on automated hold then when it connects to a live person they say "I am going to hang up on you if you don't respond, as if they've been on the line with me for some time, which has been about 1 second and then they hang up.

I've been locked out for over a week now, when I asked for a temp password it said "a temp password is being sent via UPS" I think it's a hack job and I can't get thru to speak to anyone either they put me on automated hold then when it connects to a live person they say "I am going to hang up on you if you don't respond, as if they've been on the line with me for some time, which has been about 1 second and then they hang up.

Re: Locked out of email / Account compromised?

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Nov 25, 2014 8:59:30 AM
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Voyager

The exact thing has happened to me too - including having my yahoo.com acocunt for 15+ years. We have been loyal att customers for 11+ years, but recently sold our house so are in transition at the moment. I now, no longer have access to my yahoo email account. I'm pretty sure it has to do with my yahoo account being merged with my sbcglobal.net address (which I really never wanted, but it was done anyway).

 

I sent a PM to the link on this thread. Please, please help me! 

The exact thing has happened to me too - including having my yahoo.com acocunt for 15+ years. We have been loyal att customers for 11+ years, but recently sold our house so are in transition at the moment. I now, no longer have access to my yahoo email account. I'm pretty sure it has to do with my yahoo account being merged with my sbcglobal.net address (which I really never wanted, but it was done anyway).

 

I sent a PM to the link on this thread. Please, please help me! 

Re: Locked out of email / Account compromised?

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Mar 23, 2015 9:19:32 AM
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On Friday March 20th I recieved an email from att invalidating the passwords on my prime and sub email acccounts. I was able to reset the password on the prime account but have been locked out of the sub account. How do get this account unlocked and a temporary password? ATT transfers me to Frontier every time I call. This is not Frontiers doing or a problem that they can solve.

On Friday March 20th I recieved an email from att invalidating the passwords on my prime and sub email acccounts. I was able to reset the password on the prime account but have been locked out of the sub account. How do get this account unlocked and a temporary password? ATT transfers me to Frontier every time I call. This is not Frontiers doing or a problem that they can solve.

Email

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Mar 23, 2015 12:56:31 PM
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Edited by ATTDmitriyCM on Apr 6, 2015 at 9:27:56 AM

My account was made inactive. I need to re-activate or import saved email to newly created account. How? Thanks in advance.

My account was made inactive. I need to re-activate or import saved email to newly created account. How? Thanks in advance.

att.net account made inactive, cannot access email-need to retrieve mail

[ Edited ]
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Mar 23, 2015 5:42:59 PM
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I have been locked out of my Bellsouth.net email. I received messages this morning that an email, which I never attempted to send, was undeliverable. I changed my password thinking my email had been hacked. This afternoon I attempted to check my email and received the message that my password was incorrect. When I attempt to access my password it says my account is inactive. I don't know how to correct the issue. I am expecting several important email that I need access to ASAP. How do I deactivate my email account?
I have been locked out of my Bellsouth.net email. I received messages this morning that an email, which I never attempted to send, was undeliverable. I changed my password thinking my email had been hacked. This afternoon I attempted to check my email and received the message that my password was incorrect. When I attempt to access my password it says my account is inactive. I don't know how to correct the issue. I am expecting several important email that I need access to ASAP. How do I deactivate my email account?

Can't access my Bellsouth email

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Mar 23, 2015 6:06:10 PM
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I cannot remember answers to one security question and now my att email account is locked and because I do not have att for tv, telephone or internet, there seems to be no help out there to  re-set my password.  

 

Does anyone know how to unlock your att.net e-mail account?

I cannot remember answers to one security question and now my att email account is locked and because I do not have att for tv, telephone or internet, there seems to be no help out there to  re-set my password.  

 

Does anyone know how to unlock your att.net e-mail account?

My att e-mail is locked

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Mar 25, 2015 4:36:32 PM
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Help! How can I reactivate my att.net email.  It was set to inactive.

Help! How can I reactivate my att.net email.  It was set to inactive.

att.net email set to inactive

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Mar 27, 2015 11:13:12 AM
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For some reason I have been locked out of my free ATT email Im getting a message that my account is inactiveinactive. Can someone help?
For some reason I have been locked out of my free ATT email Im getting a message that my account is inactiveinactive. Can someone help?

Account Lockout

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Mar 27, 2015 1:10:08 PM
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I was one of the old Bellsouth emails, we did have bellosuth as our phone providers, we had the same email fo r11 years, one day it locked us out, we did talk to a human last year who told us to wait several months then try to reenter the account as it still exist, but the security codes we did have no longer are valid and you cannot speak to a human to change them and reenter the account-can anyone help- 

I was one of the old Bellsouth emails, we did have bellosuth as our phone providers, we had the same email fo r11 years, one day it locked us out, we did talk to a human last year who told us to wait several months then try to reenter the account as it still exist, but the security codes we did have no longer are valid and you cannot speak to a human to change them and reenter the account-can anyone help- 

hacked email acount

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Apr 3, 2015 8:19:52 PM
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Edited by Phil-101 on Apr 3, 2015 at 9:17:49 PM

I tried to log into my email tonight and could not get in, I get the message:

 

You no longer have access to your AT&T Yahoo! account ***@att.net because your AT&T Yahoo! Internet services have been suspended.

 

I am getting this message for multiple of my email accounts, which is a major problem since they are the accounts I use for identity verification for a number of billing services.  I absolutely need access.  What do I need to do to get my email account unsuspended so that I can access it? 

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

I tried to log into my email tonight and could not get in, I get the message:

 

You no longer have access to your AT&T Yahoo! account ***@att.net because your AT&T Yahoo! Internet services have been suspended.

 

I am getting this message for multiple of my email accounts, which is a major problem since they are the accounts I use for identity verification for a number of billing services.  I absolutely need access.  What do I need to do to get my email account unsuspended so that I can access it? 

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Locked out of my account

[ Edited ]
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Apr 3, 2015 8:46:22 PM
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I have been using the same Yahoo email address for at least 15 years... and some how it's now merged with ATT.   I AM SO FREAKIN' UPSET with ATT!  The other day I was shocked when I tried to login to my Yahoo account and the account said that I was entering the wrong password.  I emailed Yahoo and they told me they can't help me because my account is merged with ATT.  Yahoo directed me to call ATT - which I did and I spoke to 4 different people, 4 different times and NONE of them offered me any help whatsoever - 2 of them actually hung up on me.  (Now do you get why I'm upset with ATT?)  Really?  This is how you conduct your business ATT?

 

When I try to figure out why I cannot login on Yahoo, it keeps sending me to the ATT site where I get lost in loops of "help" that provide absolutely no solutions.  I tried everything under the sun to fix this and am at my breaking point.  I even called in an professional IT guy.  Who do I need to speak to at ATT to fix this? I receive MANY business emails daily that I need to deal with promptly, not to mention at least 15 years of data/pictures/etc. that I have stored there in old emails. I keep trying to go throught the internet for solutions on ATT.com, but they keep taking me to solutions that are not correct or non-existent.   Thanks for any help you can provide me. PLEASE HELP!!!!

I have been using the same Yahoo email address for at least 15 years... and some how it's now merged with ATT.   I AM SO FREAKIN' UPSET with ATT!  The other day I was shocked when I tried to login to my Yahoo account and the account said that I was entering the wrong password.  I emailed Yahoo and they told me they can't help me because my account is merged with ATT.  Yahoo directed me to call ATT - which I did and I spoke to 4 different people, 4 different times and NONE of them offered me any help whatsoever - 2 of them actually hung up on me.  (Now do you get why I'm upset with ATT?)  Really?  This is how you conduct your business ATT?

 

When I try to figure out why I cannot login on Yahoo, it keeps sending me to the ATT site where I get lost in loops of "help" that provide absolutely no solutions.  I tried everything under the sun to fix this and am at my breaking point.  I even called in an professional IT guy.  Who do I need to speak to at ATT to fix this? I receive MANY business emails daily that I need to deal with promptly, not to mention at least 15 years of data/pictures/etc. that I have stored there in old emails. I keep trying to go throught the internet for solutions on ATT.com, but they keep taking me to solutions that are not correct or non-existent.   Thanks for any help you can provide me. PLEASE HELP!!!!

Locked out of my account that has been merged yahoo and att

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Apr 4, 2015 9:09:56 PM
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I mostly use a gmail address now, but need to get some messages from my old sbcglobal address.  For about a month now I haven't been able to log in.  When I try to reset password, I get sent to an att email address that I never use.   I don't use ATT anymore.  How do I get into my old account?

 

 

I mostly use a gmail address now, but need to get some messages from my old sbcglobal address.  For about a month now I haven't been able to log in.  When I try to reset password, I get sent to an att email address that I never use.   I don't use ATT anymore.  How do I get into my old account?

 

 

Can't access my old sbcglobal.net email

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Apr 6, 2015 2:27:24 AM
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Can't remember user name or password and have a new email
Can't remember user name or password and have a new email

help

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Apr 6, 2015 9:20:44 AM
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Hi @angelac58

 

I'm sorry you're having some issues with your email. Without an active internet service, your support options through AT&T are limited, as there is no AT&T account that your email is attached to and it's essentially a free Yahoo email account. Have you tried contacting Yahoo for help with that? You can also try calling AT&T's web support team at 1-877-312-5550, there might be some options available through that department.

 

Thanks,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

 

Hi @angelac58

 

I'm sorry you're having some issues with your email. Without an active internet service, your support options through AT&T are limited, as there is no AT&T account that your email is attached to and it's essentially a free Yahoo email account. Have you tried contacting Yahoo for help with that? You can also try calling AT&T's web support team at 1-877-312-5550, there might be some options available through that department.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My att e-mail is locked

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Apr 6, 2015 9:23:24 AM
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Hello @Jshepherd95 Thank you for posting!

 

Have you tried resetting your password, is that when it tells you it was locked? Does it give you any next steps to try? Do you have an Internet service with AT&T or is your email a free email account?

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

 

Hello @Jshepherd95 Thank you for posting!

 

Have you tried resetting your password, is that when it tells you it was locked? Does it give you any next steps to try? Do you have an Internet service with AT&T or is your email a free email account?

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Can't access my Bellsouth email

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