Contributor
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1 Message
Internet services suspended
I've had the same email account for 10+ years and all of a sudden yesterday I get a message saying that my internet services have been suspended. I wasn't given any valid reason. I have tried calling and no one answers for 2 hours. I have no balance with at&t because I only use it for email purposes....Can anyone help here?
Computer_Joe
Master
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5.9K Messages
10 years ago
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Are you saying you currently have no services from AT&T (not paying them for anything)?
If so, then you have a "Free" AT&T email account. Unfortunately there is no support for free AT&T email accounts. If you've been locked out and you didn't set and remember all the security questions to reset your password then unfortunately you're out of luck.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hi @JWells01
You can try calling our web support line at 1-877-312-5550, but I'm not sure if they can reset it for you if you don't have an active AT&T account, as Computer-Joe explained above. What happens if you try a "Forgot Password" option at the log in?
Thanks,
Dmitriy
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