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Posted May 4, 2014
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I don't like the new ATT.net email format. How do I go back to the old one (Classic)?
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I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

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May 23, 2014 9:35:05 AM
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Why has there been little or no response from AT&T? Are they choosing to ignore their users? I would think that they should have performed a beta test using "real" end users to provide feedback, rather than simply announcing that the email will be changed. What's your response, AT&T, if you're even listening?
Why has there been little or no response from AT&T? Are they choosing to ignore their users? I would think that they should have performed a beta test using "real" end users to provide feedback, rather than simply announcing that the email will be changed. What's your response, AT&T, if you're even listening?

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

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May 23, 2014 3:19:58 PM
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ACE - Master

I totally agree with ALL the negatives regarding the present ATT/Yahoo E-mail format.  It is a total mess.  Practically nothing works.  What the heck are all these tiny rectangular boxes with the miniscule letters and numbers in them?  Some secret code?  I'm guessing that practically everyone had switched back to the classic format after the last abomination update.....and the nitwits in authority didn't like that.  So NOW it is impossible to access the classic format.

 

This new setup just does NOT work.  It is the biggest mess I have witnessed since we joined U-verse in 2007.  Why, in heaven's name do you guys keep messing with it?   I can't use the words I'd like to use to describe my feelings adequately.......the filter would not allow it.

 

Much as I would hate to do it.....we may have to dump AT&T and go back to Comcast....at least for our Internet/E-mail access.   WHAT a MESS!!!!!!!

 

Phil

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher

I totally agree with ALL the negatives regarding the present ATT/Yahoo E-mail format.  It is a total mess.  Practically nothing works.  What the heck are all these tiny rectangular boxes with the miniscule letters and numbers in them?  Some secret code?  I'm guessing that practically everyone had switched back to the classic format after the last abomination update.....and the nitwits in authority didn't like that.  So NOW it is impossible to access the classic format.

 

This new setup just does NOT work.  It is the biggest mess I have witnessed since we joined U-verse in 2007.  Why, in heaven's name do you guys keep messing with it?   I can't use the words I'd like to use to describe my feelings adequately.......the filter would not allow it.

 

Much as I would hate to do it.....we may have to dump AT&T and go back to Comcast....at least for our Internet/E-mail access.   WHAT a MESS!!!!!!!

 

Phil

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

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May 23, 2014 11:02:21 PM
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My issue with the new email is the themes available. I've tried all the colors and designs and nothing is comfortable to view. 

My issue with the new email is the themes available. I've tried all the colors and designs and nothing is comfortable to view. 

Re: New Email Format

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May 24, 2014 12:27:57 AM
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Interesting that I just started email again and now I see the old format.

Interesting that I just started email again and now I see the old format.

Re: You are only "serving" yourselves at ATT

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May 24, 2014 9:40:41 AM
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AT&T is more concerned with their profit margin than providing a decent service to their customers, you are just one more employee more than willing to lie for your job! Dealing with this email is a misury, can't even see the emails for the ads. Your are going to lose customers over this!

AT&T is more concerned with their profit margin than providing a decent service to their customers, you are just one more employee more than willing to lie for your job! Dealing with this email is a misury, can't even see the emails for the ads. Your are going to lose customers over this!

Re: New Email Format

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May 24, 2014 9:44:13 AM
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I agree with everything you are saying except that AT&T doesn't think or care if it is making email better, it's all about greed and how mnany advertyisers that can bombast us with.

I agree with everything you are saying except that AT&T doesn't think or care if it is making email better, it's all about greed and how mnany advertyisers that can bombast us with.

Re: You are only "serving" yourselves at ATT

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May 24, 2014 11:27:02 AM
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No, we don't all overcome change and get used to it, especially if the change is not an improvement, but just the opposite. This new email format is a backwards step, not a step forward. Whoever designed it not only needs to be fired, but they should be dumped into a bottomless pit, never to surface again. Please change it again, back to what it was!!

No, we don't all overcome change and get used to it, especially if the change is not an improvement, but just the opposite. This new email format is a backwards step, not a step forward. Whoever designed it not only needs to be fired, but they should be dumped into a bottomless pit, never to surface again. Please change it again, back to what it was!!

Re: New Email Format

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May 24, 2014 11:28:54 AM
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I don't mind change if it's an improvement. This is the opposite of an improvement. I will NOT adapt.

I don't mind change if it's an improvement. This is the opposite of an improvement. I will NOT adapt.

Re: New Email Format

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May 24, 2014 11:31:12 AM
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The feature I used most (sorting by subject) is defintely missing! Plus, overalll the design is atrocious.

The feature I used most (sorting by subject) is defintely missing! Plus, overalll the design is atrocious.

Re: New Email Format

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May 24, 2014 11:32:32 AM
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I hate the conversation groupings.  I'd much rather just see the individual postings rather than the whole chain of them.  

I hate the conversation groupings.  I'd much rather just see the individual postings rather than the whole chain of them.  

Re: new e-mail format.

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May 24, 2014 11:36:47 AM
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I do NOT want "helpful information on how to use the new email." I want the OLD email back. I don't want to learn how to use the new email since I want the new email to go away!!

I do NOT want "helpful information on how to use the new email." I want the OLD email back. I don't want to learn how to use the new email since I want the new email to go away!!

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

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May 24, 2014 11:52:13 AM
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Scholar

cholleyman wrote:

The feature I used most (sorting by subject) is defintely missing! Plus, overalll the design is atrocious.


From the main inbox listing, click "View" and you'll see a list of sorting options.


cholleyman wrote:

The feature I used most (sorting by subject) is defintely missing! Plus, overalll the design is atrocious.


From the main inbox listing, click "View" and you'll see a list of sorting options.

Re: New Email Format

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May 24, 2014 9:14:56 PM
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I’m honestly surprised there aren't more people complaining about this new email! it is very annoying!  The first line in my inbox is an add!!  I can’t get rid of it!  I’ve gotten used to adds on the page, that’s fine.  But stay out of my inbox!  When I hit reply, after I type the first letter the screen changes and I can’t see what I’m typing!  Let me summarize,  PUT IT BACK ATT!! 

I’m honestly surprised there aren't more people complaining about this new email! it is very annoying!  The first line in my inbox is an add!!  I can’t get rid of it!  I’ve gotten used to adds on the page, that’s fine.  But stay out of my inbox!  When I hit reply, after I type the first letter the screen changes and I can’t see what I’m typing!  Let me summarize,  PUT IT BACK ATT!! 

Re: I would like to switch back to mail classic-don't like the new mail

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May 25, 2014 11:44:44 AM
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Edited by ATTDmitriyCM on May 25, 2014 at 1:41:26 PM

I am joining the long list of people who HATE the new AT&T Yahoo web-based e-mail format.  I've tried to live with it for a couple weeks and everytime it leaves me frustrated.

 

The threading of e-mails is horrible -- most unintuitive I've ever seen, and can never tell which email I'm looking at in a thread.  The "reply" function doesn't even let me edit or even see the "subject" line, which I often slightly modify to get people's attention, or simply just to check to be sure I'm replying to the e-mail I intend to reply to.

 

What official channels can I complain to about this?  Up till this point, years of evolution of the AT&T Yahoo webmail interfaces have been positive, but the current state of the interface is positively unusable and horribly frustrating to me....

 

I have changed back to "classic" email view but that is not like it used to be either -- I want to change to the "previous version" of mail which was working great for me.

 

I have another non-AT&T associated Yahoo email address and its interface works great for me -- it's the AT&T-specific view on my AT&T associated mail account that is driving me nuts.

 

Gary

U-verse customer for many years

Yahoo Mail customer for longer.

 

[Personal information removed for your privacy protection]

I am joining the long list of people who HATE the new AT&T Yahoo web-based e-mail format.  I've tried to live with it for a couple weeks and everytime it leaves me frustrated.

 

The threading of e-mails is horrible -- most unintuitive I've ever seen, and can never tell which email I'm looking at in a thread.  The "reply" function doesn't even let me edit or even see the "subject" line, which I often slightly modify to get people's attention, or simply just to check to be sure I'm replying to the e-mail I intend to reply to.

 

What official channels can I complain to about this?  Up till this point, years of evolution of the AT&T Yahoo webmail interfaces have been positive, but the current state of the interface is positively unusable and horribly frustrating to me....

 

I have changed back to "classic" email view but that is not like it used to be either -- I want to change to the "previous version" of mail which was working great for me.

 

I have another non-AT&T associated Yahoo email address and its interface works great for me -- it's the AT&T-specific view on my AT&T associated mail account that is driving me nuts.

 

Gary

U-verse customer for many years

Yahoo Mail customer for longer.

 

[Personal information removed for your privacy protection]

Re: New Email Format

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May 25, 2014 3:11:03 PM
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Edited by dhering on May 25, 2014 at 3:12:56 PM

I concur that the new email is poorly designed and implemented. I am having several issues...

1. In old version I could compose several different emails at once, each in a different tab.

2. In new version, after selecting compose, I cannot return to my inbox to verify a statement without losing my composition (same issue - no tabs)

3.In old version, when replying, I frequently deleted the sender's text, because I was starting a new conversation. I cannot modify the sender's text now. (This was an easy way to start a new conversation to a large list of recipients).

4. There are now advertisements appearing in my mail folders.!!!!!!!!

5. I could previously sort based on column header (name, date, etc.). Now I must sort on only the fields deemed 'acceptable' by some lazy programmer.

6. The list could go on but I defer.

 

I emphatically point out that the entire design is definitely DIFFERENT, but it is NOT BETTER.

Please return the option to use the old interface.

 

I concur that the new email is poorly designed and implemented. I am having several issues...

1. In old version I could compose several different emails at once, each in a different tab.

2. In new version, after selecting compose, I cannot return to my inbox to verify a statement without losing my composition (same issue - no tabs)

3.In old version, when replying, I frequently deleted the sender's text, because I was starting a new conversation. I cannot modify the sender's text now. (This was an easy way to start a new conversation to a large list of recipients).

4. There are now advertisements appearing in my mail folders.!!!!!!!!

5. I could previously sort based on column header (name, date, etc.). Now I must sort on only the fields deemed 'acceptable' by some lazy programmer.

6. The list could go on but I defer.

 

I emphatically point out that the entire design is definitely DIFFERENT, but it is NOT BETTER.

Please return the option to use the old interface.

 

Re: I would like to switch back to mail classic-don't like the new mail

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May 25, 2014 4:33:12 PM
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I couldn't agree more. The new email is impossible. I DO NOT WANT YOUR ADDS IN MY INBOX! In addition to that intrusion; it is difficult to see what has been read and what has not with the new color schemes. ATT has stepped over the line. There are other internet/email providers and they may find a lot of new customers shortly.
I couldn't agree more. The new email is impossible. I DO NOT WANT YOUR ADDS IN MY INBOX! In addition to that intrusion; it is difficult to see what has been read and what has not with the new color schemes. ATT has stepped over the line. There are other internet/email providers and they may find a lot of new customers shortly.

Re: I would like to switch back to mail classic-don't like the new mail

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May 25, 2014 4:40:28 PM
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It gets worse. Thinking I was clever, I deleted the add line several times out of frustration. The joke was on me, I soon realized that I was deleting my private emails. Good think I noticed before my trash was emptied. Good one ATT. What are you thinking over there?
It gets worse. Thinking I was clever, I deleted the add line several times out of frustration. The joke was on me, I soon realized that I was deleting my private emails. Good think I noticed before my trash was emptied. Good one ATT. What are you thinking over there?

Re: I would like to switch back to mail classic-don't like the new mail

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May 26, 2014 10:07:07 AM
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Edited by rbishar on May 26, 2014 at 10:17:37 AM

This is the equivalent of the New Coke  fiasco.  It shows the arrogance of the leadership of Yahoo who think they have to change everything because  they can't stand to think their ideas are not superior to tried and true methods. Typical narcissistic behavior (and YES, I am a psychologist so I am saying that!!!).

 

My husband and I have both had att.net addresses for over 16 years and this looks to be the end.  We are willing to take the time to change emails and notify people.

 

To add to the complaints: I cannot cut and paste text from emails anymore.  If someone knows how to to do that please let me know without having to switch to basic view.

 

PLEASE GIVE US CLASSIC EMAIL just like Coke relented and returned Coke Classic. Learn from others' experiences!!!!

This is the equivalent of the New Coke  fiasco.  It shows the arrogance of the leadership of Yahoo who think they have to change everything because  they can't stand to think their ideas are not superior to tried and true methods. Typical narcissistic behavior (and YES, I am a psychologist so I am saying that!!!).

 

My husband and I have both had att.net addresses for over 16 years and this looks to be the end.  We are willing to take the time to change emails and notify people.

 

To add to the complaints: I cannot cut and paste text from emails anymore.  If someone knows how to to do that please let me know without having to switch to basic view.

 

PLEASE GIVE US CLASSIC EMAIL just like Coke relented and returned Coke Classic. Learn from others' experiences!!!!

Have the whiz kids never read about the New Coke fiasco?!

[ Edited ]
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May 26, 2014 10:30:12 AM
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Hi Gary,

 

You may just provide3 me with an temporary solution.

 

How did you create another Yahoo mail, when the default is AT&T Yahoo mail?

Hi Gary,

 

You may just provide3 me with an temporary solution.

 

How did you create another Yahoo mail, when the default is AT&T Yahoo mail?

Re: Have the whiz kids never read about the New Coke fiasco?!

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May 26, 2014 12:17:46 PM
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I have the same problem now with not being able to copy and paste into a new email. Sometimes I would do this to get rid of the extra sides on the left after an email has been forwarded multiple times, and now Yahoo email has reverted to using the ">" character on the left side!
I have the same problem now with not being able to copy and paste into a new email. Sometimes I would do this to get rid of the extra sides on the left after an email has been forwarded multiple times, and now Yahoo email has reverted to using the ">" character on the left side!

Re: Have the whiz kids never read about the New Coke fiasco?!

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May 26, 2014 1:45:06 PM
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I also would like to add to this conversation that after being a customer of AT&T for internet for over 25 years, I hate this new att.yahoo.com email interface.  I find the sponsored ads very unnecessary.  I also find the loss of the ability to sort my mails on any of the columns shown is difficult for finding what I need when I need it.  

 

I have made all the changes to the managing of the ads via the settings but they still show up.  I have another account with Yahoo which I have upgraded to Plus and get none of these.  I would expect for the prices we pay to AT&T for this internet services, it should be free of any ads or intelligence gathering opportunities for AT&T or others.  

 

It truly does not matter which browser you use you will continue to get these.  The only other option would be a email client and then hopefully there is the possibility of getting our emails via an IMAP protocol versus POP.  That way they all stay on the AT&T server and not on the computer being used.  

 

Any solutions on how to approach this?  I have many different services with AT&T and am considering moving to another wireless company which offers all these same features - home phone, internet and wireless as a bundle.  

 

Just venting but also willing to take my money where it is appreciated.  

I also would like to add to this conversation that after being a customer of AT&T for internet for over 25 years, I hate this new att.yahoo.com email interface.  I find the sponsored ads very unnecessary.  I also find the loss of the ability to sort my mails on any of the columns shown is difficult for finding what I need when I need it.  

 

I have made all the changes to the managing of the ads via the settings but they still show up.  I have another account with Yahoo which I have upgraded to Plus and get none of these.  I would expect for the prices we pay to AT&T for this internet services, it should be free of any ads or intelligence gathering opportunities for AT&T or others.  

 

It truly does not matter which browser you use you will continue to get these.  The only other option would be a email client and then hopefully there is the possibility of getting our emails via an IMAP protocol versus POP.  That way they all stay on the AT&T server and not on the computer being used.  

 

Any solutions on how to approach this?  I have many different services with AT&T and am considering moving to another wireless company which offers all these same features - home phone, internet and wireless as a bundle.  

 

Just venting but also willing to take my money where it is appreciated.  

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

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May 26, 2014 5:14:33 PM
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This new format is just awful.  Please bring back the old format!   In the new format some commands are above the e-mail, some below.  SEND is below.  How stupid!  There are five utterly useless icons taking up a 1/2 inch row of screen space above the page and it is impossible to get rid of them to clear space.  Fewer e-mails are listed even with "Slim" density.  I pay to have no ads so worsening ad clutter is not a problem. This new format is total crap.  This new format is not working out at all.

This new format is just awful.  Please bring back the old format!   In the new format some commands are above the e-mail, some below.  SEND is below.  How stupid!  There are five utterly useless icons taking up a 1/2 inch row of screen space above the page and it is impossible to get rid of them to clear space.  Fewer e-mails are listed even with "Slim" density.  I pay to have no ads so worsening ad clutter is not a problem. This new format is total crap.  This new format is not working out at all.

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

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May 26, 2014 5:27:11 PM
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Everything is now "Me...Me".  How twee!

 

Everything is now "Me...Me".  How twee!

 

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

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May 26, 2014 6:25:30 PM
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Edited by Sandie_P on May 26, 2014 at 6:26:25 PM

Then to add insult to injury, I went to my contact list, which now, too, is formatted as a list, and when I deleted one alias for a certain person, it deleted all addresses associated with that name!

Then to add insult to injury, I went to my contact list, which now, too, is formatted as a list, and when I deleted one alias for a certain person, it deleted all addresses associated with that name!

Re: Have the whiz kids never read about the New Coke fiasco?!

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May 27, 2014 3:30:18 AM
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Sent by Private Message yesterday morning to the ATTU-verseCare Community Specialist team:

 

1) The composition window is too small. What size monitor did your developers do the design and test with? I have a 17-inch in front of me, it's too small.

2) My typing within the composition box jumps around. Why I do not know except the effect is extremely disruptive to my train of thought.

3) Moving the cursor within my typing is slow and erratic. No idea why but I always must wait before I resume typing to ensure the cursor is where I want it to be.

4) Copy/cut & paste is erratic. See the previous problem with moving the cursor. In addition, I'm never sure what text I'm about to copy/cut & paste. Sometimes it's the previous selection (my copy was ignored),  sometimes it's the entire email to the end, sometimes it deletes the text rather than copying.

5) Moving emails to folders is slow. Seeing the emails in a folder is slow... and that includes the Inbox and Sent folders.

6) There is no manual save draft option, a real concern considering how often email freezes up.

6) I send emails using disposible addresses, especially if it's to the site for which I created a disposible email address. I do not want to see "Me" as sender every email, I want to see the actual email the recipient will see.

Sent by Private Message yesterday morning to the ATTU-verseCare Community Specialist team:

 

1) The composition window is too small. What size monitor did your developers do the design and test with? I have a 17-inch in front of me, it's too small.

2) My typing within the composition box jumps around. Why I do not know except the effect is extremely disruptive to my train of thought.

3) Moving the cursor within my typing is slow and erratic. No idea why but I always must wait before I resume typing to ensure the cursor is where I want it to be.

4) Copy/cut & paste is erratic. See the previous problem with moving the cursor. In addition, I'm never sure what text I'm about to copy/cut & paste. Sometimes it's the previous selection (my copy was ignored),  sometimes it's the entire email to the end, sometimes it deletes the text rather than copying.

5) Moving emails to folders is slow. Seeing the emails in a folder is slow... and that includes the Inbox and Sent folders.

6) There is no manual save draft option, a real concern considering how often email freezes up.

6) I send emails using disposible addresses, especially if it's to the site for which I created a disposible email address. I do not want to see "Me" as sender every email, I want to see the actual email the recipient will see.

Re: I would like to switch back to mail classic-don't like the new mail

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May 27, 2014 6:49:21 AM
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Here is my vote for the email format sucks. Only 200+ votes for sucks. Then there are those who don't know enough to bother to post their thoughts.

Here is my vote for the email format sucks. Only 200+ votes for sucks. Then there are those who don't know enough to bother to post their thoughts.

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

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May 27, 2014 10:17:27 AM
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I hate the new format.   Suggestion to everyone if you have it-  If you have Outlook or Microsoft Mail on your desktop or laptop,  have you e-mail go there and it will completely bypass this.   I wonder what the marketing "gurus" were thinking.   Looks like they didn't test their market too well judging by the negative comments.   At least give up the options to use the old classic format (I can't stand that one either, but it's betterr than this new one)

I hate the new format.   Suggestion to everyone if you have it-  If you have Outlook or Microsoft Mail on your desktop or laptop,  have you e-mail go there and it will completely bypass this.   I wonder what the marketing "gurus" were thinking.   Looks like they didn't test their market too well judging by the negative comments.   At least give up the options to use the old classic format (I can't stand that one either, but it's betterr than this new one)

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

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May 27, 2014 10:20:30 AM
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 I need that feature as well.. Where did it go?

 I need that feature as well.. Where did it go?

Re: How do I sort my email by sender in the new email?

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May 27, 2014 10:26:22 AM
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I love th is comparison.   It has been 30 years now since the NEW COKE fiasco.  For those of you who weren't alive then, or too young to remember, google it.   It is one of the WORST Marketing product changes ever.  Remember PESPI CLEAR anyone?

I love th is comparison.   It has been 30 years now since the NEW COKE fiasco.  For those of you who weren't alive then, or too young to remember, google it.   It is one of the WORST Marketing product changes ever.  Remember PESPI CLEAR anyone?

Re: Have the whiz kids never read about the New Coke fiasco?!

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May 27, 2014 12:01:59 PM
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No offense, but very similar comments were made the last time email was updated a few years ago.

 

While nothing is perfect, and there are winkles in most anything new, there are workarounds for some of the issues which have already been mentioned in various places.  Firefox and AdBlock take care or most all of the unwanted ads and unwanted stuff in your inbox for example.  The "me" "me" thing has been answered dozens of times here and elsewhere to cite another example.

 

While you may not like the new, it is likely here to stay, just like the last time email changed.  It will change again.

 

No offense, but very similar comments were made the last time email was updated a few years ago.

 

While nothing is perfect, and there are winkles in most anything new, there are workarounds for some of the issues which have already been mentioned in various places.  Firefox and AdBlock take care or most all of the unwanted ads and unwanted stuff in your inbox for example.  The "me" "me" thing has been answered dozens of times here and elsewhere to cite another example.

 

While you may not like the new, it is likely here to stay, just like the last time email changed.  It will change again.

 

Re: Have the whiz kids never read about the New Coke fiasco?!

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