Ask a question
Search in Internet Forums

Internet Forum

Reply
Posted May 17, 2013
7:34:05 AM
View profile
I cannot access a Sub Account, cannot change password, Cannot contact ATT for help

my email was compromised on tuesday. Since Wed AM I cannot log onto my email using a web broswer or my email programs on my divises. I cannot get ANY help from att, or Yahoo. I cannot change my password. The sub account was showing as disabled, and I changed to enable. That did not help.

my email was compromised on tuesday. Since Wed AM I cannot log onto my email using a web broswer or my email programs on my divises. I cannot get ANY help from att, or Yahoo. I cannot change my password. The sub account was showing as disabled, and I changed to enable. That did not help.

Accepted Solution

I cannot access a Sub Account, cannot change password, Cannot contact ATT for help

2,230 views
3 replies
(1) Me too
(1) Me too
Reply
View all replies
(3)
0
(0)
  • Rate this reply
View profile
Solved
May 17, 2013 12:03:58 PM
0
(0)
Former Moderator

Kbmehrens,

 

Here is some information for regaining control of your email account.

 

My AT&T email account may have been hacked, phished, or compromised

 

 

Some information on free email accounts.

 

Learn about your free att.net email account

 

 

Tried all the above information and still can't gain access, try sending a private message to our ATTCustomer care department by using the next link. Please include your name, an accessible email address, phone number and the best time to be reached, please also allow up to 48 hours for a representative to contact you after sending your message.

 

Private Message

 

 

James

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Kbmehrens,

 

Here is some information for regaining control of your email account.

 

My AT&T email account may have been hacked, phished, or compromised

 

 

Some information on free email accounts.

 

Learn about your free att.net email account

 

 

Tried all the above information and still can't gain access, try sending a private message to our ATTCustomer care department by using the next link. Please include your name, an accessible email address, phone number and the best time to be reached, please also allow up to 48 hours for a representative to contact you after sending your message.

 

Private Message

 

 

James

Re: I cannot access a Sub Account, cannot change password, Cannot contact ATT for help

2 of 4 (2,213 Views)
Solution
Highlighted
0
(0)
  • Rate this reply
View profile
Oct 12, 2013 9:51:48 AM
0
(0)
Contributor
Need help gaining access to my hacked email. So far AT&T / yahoo have been no help.
Need help gaining access to my hacked email. So far AT&T / yahoo have been no help.

Re: I cannot access a Sub Account, cannot change password, Cannot contact ATT for help

3 of 4 (1,272 Views)
0
(0)
  • Rate this reply
View profile
Apr 19, 2014 5:58:55 AM
0
(0)
Contributor

I have forgtooen the passowrd to my att.net email account, and don't remember the answers to the security questions. This account is linked to my husband's account, but the email address on that account was for his old bellsouth.net address that was hacked, and we cannot acces it to get a new tempprary password sent. Is there a live person anywhere we can contact? 

I have forgtooen the passowrd to my att.net email account, and don't remember the answers to the security questions. This account is linked to my husband's account, but the email address on that account was for his old bellsouth.net address that was hacked, and we cannot acces it to get a new tempprary password sent. Is there a live person anywhere we can contact? 

Re: I cannot access a Sub Account, cannot change password, Cannot contact ATT for help

4 of 4 (796 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post