Tutor
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4 Messages
Help with e-mail problem - see below
When sending an e-mail with an attachment, I clicked on "attach files more easily" Now I get a flashng message "this page asks to use plug-in that can only run in 32 bit mode" Then has message on the same flashing line "restart in 32 bit mode" I can't get it to do anything or to cancel all of this. Also it is running very slow - including this typing message.
Accepted Solution
Official Solution
ATT_James
Former Moderator
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773 Messages
11 years ago
Jeane_1,
I thought that was the case, when searching for a solution for your issue Firefox users were coming up with that exact problem. I'm not sure of a definite fix for Firefox but go to the following link for Firefox support and type in, "this page asks to use plug-in that can only run in 32 bit mode," this will bring up a list of possible fixes. I hope this helps.
Mozilla Support
James
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ATT_James
Former Moderator
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773 Messages
11 years ago
Jeane_1,
Are you using Firefox by chance?
James
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Jeane_1
Tutor
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4 Messages
11 years ago
Yes, I am using Firefox.
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Jeane_1
Tutor
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4 Messages
11 years ago
Thanks, I will try that.
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Jeane_1
Tutor
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4 Messages
11 years ago
I did as you suggested and got a solution to my problem. It is working as of now! Thanks again for your help.
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ATT_James
Former Moderator
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773 Messages
11 years ago
Jeane_1,
Thank you so much for letting me know that your problem was resolved, you just made my day!
James
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randy_214
Tutor
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4 Messages
11 years ago
Your email might have been set to the newer version which uses plug-ins for that work. Thus resulting to a slow response especially if you have a slower computer too. You might want to convert your email to the mail classic version as this has lesser visuals and will have a faster response. Once you're logged in to your email, you can try this link to go to mail classic temporarily to have a more basic view of your email and thus avoiding the slow response and plug-in issue.
http://us.mc598.mail.yahoo.com/mc/launch
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lidaclemo
Contributor
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1 Message
6 years ago
The reply function on my emails does not work. It used to. How do I get it to work again?
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