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Posted Jan 29, 2014
7:38:41 AM
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Bold, Italics, and Underline buttons

When composing email messages, the Bold, Italics, and Underline buttons do not work.  Any thoughts on how to fix this? 

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Jan 31, 2014 7:35:20 AM
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Hey, so it looks like the following may be able to get your underline, bold, and italics buttons working again.

 

1. Click on Tools.

2. Click on Compatibility View Settings.

3. Add yahoo.com to the lists.

4. Reload the page.

 

Let me know if this helps! I still recommend that you send your feedback to yahoo about the incompatibility issues with IE 11. To send your feedback click here.

 

If you have any other questions or concerns, please let me know!

 

-Mariana


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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Bold, Italics, and Underline buttons

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Jan 30, 2014 10:06:59 AM
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Hello, K-A!

 

Thanks for posting. When you say these buttons don't work, do you mean that they are visible but not clickable? Or when you click them nothing happens? Do you get an error when you try to click them?

 

We would definitely like to help, so please send us a private message by clicking here so we can investigate further. In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response. 

 

In the meantime, I'm always available via private message to answer any additional questions or concerns you might have.

 

-Mariana


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jan 31, 2014 7:35:20 AM
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Hey, so it looks like the following may be able to get your underline, bold, and italics buttons working again.

 

1. Click on Tools.

2. Click on Compatibility View Settings.

3. Add yahoo.com to the lists.

4. Reload the page.

 

Let me know if this helps! I still recommend that you send your feedback to yahoo about the incompatibility issues with IE 11. To send your feedback click here.

 

If you have any other questions or concerns, please let me know!

 

-Mariana


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Bold, Italics, and Underline buttons

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Jan 31, 2014 12:35:34 PM
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Thank you!? Your suggestion solved the problem.? Thanks again for your help.

Re: Bold, Italics, and Underline buttons

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Jan 31, 2014 12:44:09 PM
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Great! I'm glad that worked for you.

 

Let me know if you have any other questions or concerns! And we look forward to seeing you around the forums!

 

-Mariana


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Bold, Italics, and Underline buttons

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Feb 1, 2014 8:03:43 PM
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ATTMarianaCM wrote:

Hey, so it looks like the following may be able to get your underline, bold, and italics buttons working again.

 

1. Click on Tools.

2. Click on Compatibility View Settings.

3. Add yahoo.com to the lists.

4. Reload the page.

 

Let me know if this helps! I still recommend that you send your feedback to yahoo about the incompatibility issues with IE 11. To send your feedback click here.

 

If you have any other questions or concerns, please let me know!

 

-Mariana


 

And if all else fails there's always keyboard shortcuts:

 

Ctrl + B

Ctrl + I

Ctrl + U

 

 

 

 

 

 




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Oct 27, 2014 11:16:10 AM
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How do I click on "Tools" in order to underscore or italicize text.

 

There is no Tools bar either on the bottom of my email box or elsewhere on the screen.

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Oct 27, 2014 12:48:41 PM
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The problem has not been addressed, let alone "solved."

 

There is no "tools" icon on my email.

 

How I get to "tools"?

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