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Posted Feb 19, 2014
7:59:55 AM
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Blocked Domain, Email or IP address Questions and Discussion
Edited by ATTDmitriyCM on Apr 4, 2014 at 10:44:55 AM

If your IP address, Domain or Email is being blocked by AT&T, please use this form to submit an unblock request online:

 

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

More tools are available here: att.net/blocks

 

For questions related to your request, please email: abuse_rbl@abuse-att.net.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

If your IP address, Domain or Email is being blocked by AT&T, please use this form to submit an unblock request online:

 

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

More tools are available here: att.net/blocks

 

For questions related to your request, please email: abuse_rbl@abuse-att.net.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Blocked Domain, Email or IP address Questions and Discussion

[ Edited ]
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(1) Me too
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Feb 13, 2014 12:13:35 PM
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Tutor

I have also been waiting for over 4 weeks now for the same and have submitted a good amount of requests to AT&T.  Came here hoping for help as well.

I have also been waiting for over 4 weeks now for the same and have submitted a good amount of requests to AT&T.  Came here hoping for help as well.

Re: Remove my IP from your Blacklist sbc:blacklist.mailrelay.att.net

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Feb 13, 2014 1:44:36 PM
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Tutor
Hello I asked, emailed, and called you guys, twitter, many calls, and even PM'd. It's been over two weeks now. Smiley Sad I even purchased a new IP but it seems everything my datacenter has is already blocked before I even buy a dedicated IP! I can't buy a non fresh one because there are no more IPV4 ips. This is really hurting a client.
Hello I asked, emailed, and called you guys, twitter, many calls, and even PM'd. It's been over two weeks now. Smiley Sad I even purchased a new IP but it seems everything my datacenter has is already blocked before I even buy a dedicated IP! I can't buy a non fresh one because there are no more IPV4 ips. This is really hurting a client.

Re: Blocked by Blacklist

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Feb 17, 2014 2:59:16 PM
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Community Support

Hi BusybeeFL,

 

We have received your message and look forward to working with you to get this resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi BusybeeFL,

 

We have received your message and look forward to working with you to get this resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cannot get IP removed from block list

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Feb 17, 2014 3:18:38 PM
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Community Support

Hi ashkir,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi ashkir,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Blocked by Blacklist

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Feb 18, 2014 4:21:53 AM
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Tutor

We are also having the same problem as jglaer63 and BusybeeFL.  We have already submitted our server IP multiple times over the last 2 months to http://rbl.att.net/cgi-bin/rbl/block_admin.cgi with no response.  MXToolbox also shows our IP as 100% safe... can you please help?

We are also having the same problem as jglaer63 and BusybeeFL.  We have already submitted our server IP multiple times over the last 2 months to http://rbl.att.net/cgi-bin/rbl/block_admin.cgi with no response.  MXToolbox also shows our IP as 100% safe... can you please help?

Re: Cannot get IP removed from block list

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Feb 18, 2014 5:48:24 AM
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Community Manager
Edited by ATTDmitriyCM on Feb 18, 2014 at 6:58:08 AM

Hello @michaelrod77 

 

We received your private message and will be contacting you shortly.

 

Thank you,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @michaelrod77 

 

We received your private message and will be contacting you shortly.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cannot get IP removed from block list

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Feb 18, 2014 6:57:01 AM
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Thanks, Dmitriy!
Thanks, Dmitriy!

Re: Cannot get IP removed from block list

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Feb 18, 2014 7:29:04 AM
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Voyager

i got a bounced email  (called a ‘NDR’ – non-delivery report’) with an error code 521 – indicating a mailing was blocked because it ‘exhibited behavior consistent with spamming or abuse.’  The NDR email will include information something like this (Note: The exact error message will vary depending on your email client)

 

Remote_host_said:_Error: "521 x.x.x.x blocked by sbc:blacklist.mailrelay.att.net. DNSRBL: Blocked for abuse. See http://att.net/blocks" while connected from domain (x.x.x.x) to scc-mailrelay.att.net (204.127.208.75)

 

i have send a removal request by private message and i'm waiting the response from the customer service care !!!!
thanks 

i got a bounced email  (called a ‘NDR’ – non-delivery report’) with an error code 521 – indicating a mailing was blocked because it ‘exhibited behavior consistent with spamming or abuse.’  The NDR email will include information something like this (Note: The exact error message will vary depending on your email client)

 

Remote_host_said:_Error: "521 x.x.x.x blocked by sbc:blacklist.mailrelay.att.net. DNSRBL: Blocked for abuse. See http://att.net/blocks" while connected from domain (x.x.x.x) to scc-mailrelay.att.net (204.127.208.75)

 

i have send a removal request by private message and i'm waiting the response from the customer service care !!!!
thanks 

Re: Cannot get IP removed from block list

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Feb 18, 2014 8:02:21 AM
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Community Manager

Thank you wolfe10,

 

We forwarded your message to our specialists team.

 

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Thank you wolfe10,

 

We forwarded your message to our specialists team.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cannot get IP removed from block list

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Feb 18, 2014 11:58:19 AM
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Community Manager

Hello arturocruztorres,

 

At the bottom of the request page is an email address where you can email for help. Have you had a chance to contact them?

 

Thanks,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello arturocruztorres,

 

At the bottom of the request page is an email address where you can email for help. Have you had a chance to contact them?

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Remove my IP from your Blacklist sbc:blacklist.mailrelay.att.net

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Feb 18, 2014 10:49:08 PM
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Contributor

Hi,

 

same problem here: despite various attempts through http://rbl.att.net/cgi-bin/rbl/block_admin.cgi during those last months, my server IP is still blocked by att blacklist.

I tried to send a message to the abuse_rbl mail too but i didn't get any response.

I also requested a delisting with detailed informations through private message 2 weeks ago and still waiting for an answer.

The server is not listed elsewhere.

 

Can you please help me as well?. Thanks 

Hi,

 

same problem here: despite various attempts through http://rbl.att.net/cgi-bin/rbl/block_admin.cgi during those last months, my server IP is still blocked by att blacklist.

I tried to send a message to the abuse_rbl mail too but i didn't get any response.

I also requested a delisting with detailed informations through private message 2 weeks ago and still waiting for an answer.

The server is not listed elsewhere.

 

Can you please help me as well?. Thanks 

Re: Cannot get IP removed from block list

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Feb 19, 2014 5:54:52 AM
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Tutor

Hi Dmitriy... I have not yet been contacted.  Do you know how long it usually takes and if I will be contacted through this forum, PM, or via email?

 

Thanks,

 

Michael

Hi Dmitriy... I have not yet been contacted.  Do you know how long it usually takes and if I will be contacted through this forum, PM, or via email?

 

Thanks,

 

Michael

Re: Cannot get IP removed from block list

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Feb 19, 2014 8:35:47 AM
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Community Manager

@michaelrod77 

 

You should get a reply via PM or email within 1-3 business days.

 

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

@michaelrod77 

 

You should get a reply via PM or email within 1-3 business days.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cannot get IP removed from block list

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Feb 19, 2014 11:52:46 AM
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Community Support

Hi michaelrod77,

 

We have received your message and look forward to working with you to get this resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi michaelrod77,

 

We have received your message and look forward to working with you to get this resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cannot get IP removed from block list

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Feb 21, 2014 9:16:36 AM
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Hi Dmitriy,

Have you guys had a chance to look at my case as its been a while now and no emails from your side.

Thanks,

Ramann
Hi Dmitriy,

Have you guys had a chance to look at my case as its been a while now and no emails from your side.

Thanks,

Ramann

Re: Cannot get IP removed from block list

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Feb 24, 2014 9:56:29 AM
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Tutor

Hi Dmitriy,

 

I just recieved confirmation that we are no longer on the AT&T blacklist.  Thanks for your help in getting us removed.

 

Best wishes,

 

Michael

Hi Dmitriy,

 

I just recieved confirmation that we are no longer on the AT&T blacklist.  Thanks for your help in getting us removed.

 

Best wishes,

 

Michael

Re: Cannot get IP removed from block list

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Feb 24, 2014 12:36:39 PM
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My domain is having the same problem,
att.net #521-71.13.73.75 blocked by sbc:blacklist.mailrelay.att.net. 521 DNSRBL: Blocked for abuse.

How can I get it removed.
My domain is having the same problem,
att.net #521-71.13.73.75 blocked by sbc:blacklist.mailrelay.att.net. 521 DNSRBL: Blocked for abuse.

How can I get it removed.

Re: How to get removed from AT&T Blacklist

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Feb 24, 2014 2:47:12 PM
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Community Manager

Hello @Ramann 

 

Have you had a chance to send a private message to us using the link in one of my earlier posts? I didn't see any outgoing messages from your profile. Please send a message here and our team will be happy to look into it for you.

 

Thank you,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @Ramann 

 

Have you had a chance to send a private message to us using the link in one of my earlier posts? I didn't see any outgoing messages from your profile. Please send a message here and our team will be happy to look into it for you.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cannot get IP removed from block list

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Feb 25, 2014 1:41:17 PM
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Edited by Phil-101 on Feb 25, 2014 at 2:00:27 PM

It started a week ago.  A lot of people with att 4g/lte can not load the website chicagoreefs.com

Once on wifi or other phone carrier connection, the page loads fine.  Can you please help?

 

[removed hyperlink]

It started a week ago.  A lot of people with att 4g/lte can not load the website chicagoreefs.com

Once on wifi or other phone carrier connection, the page loads fine.  Can you please help?

 

[removed hyperlink]

Can not connect to webpage on 4g/LTE

[ Edited ]
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Mar 1, 2014 1:12:21 PM
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I am having the same issue.  I was assigned IP's that have blacklists but I was able to remove them from other major/minor ISP's in just a couple days.  I sent you a PM ATTDmitriyCM.

 

Your help would be apprechiated.

 

 

Thanks,

 

   Jamie

I am having the same issue.  I was assigned IP's that have blacklists but I was able to remove them from other major/minor ISP's in just a couple days.  I sent you a PM ATTDmitriyCM.

 

Your help would be apprechiated.

 

 

Thanks,

 

   Jamie

Re: Blocked Domain, Email or IP address Questions and Discussion

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Mar 3, 2014 8:05:10 AM
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Dmitriy,

I too am experiencing the same issues with my IP address being blocked. I have submitted a number of removal requests to the form that you have linked to, and I have e-mailed the abuse e-mail address mentioned on that page. I also submitted a private message here several weeks ago but I have still seen no activity regarding this problem. What else must I do to be removed from this list? Thank you for your assistance.

 

Dmitriy,

I too am experiencing the same issues with my IP address being blocked. I have submitted a number of removal requests to the form that you have linked to, and I have e-mailed the abuse e-mail address mentioned on that page. I also submitted a private message here several weeks ago but I have still seen no activity regarding this problem. What else must I do to be removed from this list? Thank you for your assistance.

 

Re: Blocked Domain, Email or IP address Questions and Discussion

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Mar 3, 2014 10:22:56 AM
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Community Manager

Hello everyone, the best place to send your message to is HERE, this is the best tech team we have, and our specialists will be happy to help with anything they can.

 

Thank you,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello everyone, the best place to send your message to is HERE, this is the best tech team we have, and our specialists will be happy to help with anything they can.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Blocked Domain, Email or IP address Questions and Discussion

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Mar 8, 2014 2:58:18 AM
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Edited by Phil-101 on Mar 8, 2014 at 7:03:46 AM

Hi,

 

I can't access my website novafashions  - Sometime it works, sometime not. I had talked to hosting companies they didn't find any issue at their end. Please guide. If I post this to wrong section please move my thread to correct one.

 

 

regards

Kate

 

[Edited to comply with Guidelines]

Hi,

 

I can't access my website novafashions  - Sometime it works, sometime not. I had talked to hosting companies they didn't find any issue at their end. Please guide. If I post this to wrong section please move my thread to correct one.

 

 

regards

Kate

 

[Edited to comply with Guidelines]

Some website are not working

[ Edited ]
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Mar 10, 2014 12:27:26 AM
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Edited by Taylarie on Mar 10, 2014 at 5:29:49 AM

my website

Please suggest

 

{edited to comply with guidelines}

my website

Please suggest

 

{edited to comply with guidelines}

Re: Some website are not working

[ Edited ]
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Mar 10, 2014 5:50:14 AM
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Hi,

 

My domain has been blocked for months now by AT&T and their associated domains.  I have filled out the form at att.com/blocks repeatedly with promises of a "response within 2 business days" and they never come.  I run an online job board and your users are unable to use it because they can't verify their email.

 

I am currently hosted on a VPS with a dedicated IP and I'm guessing the previous IP address owner was banned?  My site has been operational for less than a year now and there has definately not been any outgoing mass emails.

 

I would appreciate a reponse ASAP as I am fed up with the process and don't know what to do next.  Thank you.

Hi,

 

My domain has been blocked for months now by AT&T and their associated domains.  I have filled out the form at att.com/blocks repeatedly with promises of a "response within 2 business days" and they never come.  I run an online job board and your users are unable to use it because they can't verify their email.

 

I am currently hosted on a VPS with a dedicated IP and I'm guessing the previous IP address owner was banned?  My site has been operational for less than a year now and there has definately not been any outgoing mass emails.

 

I would appreciate a reponse ASAP as I am fed up with the process and don't know what to do next.  Thank you.

AT&T Blocking Emails

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Mar 10, 2014 6:31:19 AM
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Community Manager
Edited by ATTDmitriyCM on Mar 12, 2014 at 12:21:38 PM

Hello, jeremybalog!

 

Thanks for posting. I'm sorry to hear your domain is blocked. We would definitely like to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, jeremybalog!

 

Thanks for posting. I'm sorry to hear your domain is blocked. We would definitely like to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AT&T Blocking Emails

[ Edited ]
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Mar 12, 2014 8:55:58 AM
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I am a website builder and several of my websites as well as my customers that are having trouble viewing their websites through any AT&T network. They work perfectly fine on other networks and all other technical issues have been checked. After spending an hour on the phone with still no answer I found several posts here stating the same problems that I am experiencing. 

 

Please tell me what I have to do to allow the sites that I build to be accessible through the AT&T networks.

Thank you.

I am a website builder and several of my websites as well as my customers that are having trouble viewing their websites through any AT&T network. They work perfectly fine on other networks and all other technical issues have been checked. After spending an hour on the phone with still no answer I found several posts here stating the same problems that I am experiencing. 

 

Please tell me what I have to do to allow the sites that I build to be accessible through the AT&T networks.

Thank you.

AT&T Networks Blocking Websites IP Addresses

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Mar 13, 2014 1:26:34 PM
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Community Support

Hi jeremybalog,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi jeremybalog,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AT&T Blocking Emails

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Mar 13, 2014 1:27:02 PM
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Community Support

Hi chrisitie1107,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

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Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi chrisitie1107,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AT&T Networks Blocking Websites IP Addresses

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Apr 4, 2014 8:07:28 AM
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Edited by Taylarie on Apr 4, 2014 at 8:10:35 AM

I am a ATT Uverse Customer. I am also a web designer. 6 months ago I built a website for a customer {commercial link removed}. 2 months later the site was blocked by ATT. In speaking with your tech support people they found that it had been blackliste by from McAfee. I contacted McAfee and they retested and found the claim was false and cleared the sites name. ATT has not yet cleared the site and it does not load. The rest of the world sees the site without problem, only Uverse customers cannot see the site. I have spent over 2 hours with tech support and never have the same experience, was told that the report was sent to Level 2 support, person I just spoke to say there is no Level 2 and that I was lied to by ATT.. Ticket No. ‪

[Edited for privacy.]

 

WHAT DOES IT TAKE TO GET ATT TO CLEAR THIS DOMAIN SO I CAN WORK ON IT? OTHERWISE I WILL CHANGE ISP.. Thanks C Daigle

I am a ATT Uverse Customer. I am also a web designer. 6 months ago I built a website for a customer {commercial link removed}. 2 months later the site was blocked by ATT. In speaking with your tech support people they found that it had been blackliste by from McAfee. I contacted McAfee and they retested and found the claim was false and cleared the sites name. ATT has not yet cleared the site and it does not load. The rest of the world sees the site without problem, only Uverse customers cannot see the site. I have spent over 2 hours with tech support and never have the same experience, was told that the report was sent to Level 2 support, person I just spoke to say there is no Level 2 and that I was lied to by ATT.. Ticket No. ‪

[Edited for privacy.]

 

WHAT DOES IT TAKE TO GET ATT TO CLEAR THIS DOMAIN SO I CAN WORK ON IT? OTHERWISE I WILL CHANGE ISP.. Thanks C Daigle

Website Blocked By ATT

[ Edited ]
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