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Posted Jan 24, 2013
5:32:59 PM
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Alternative Internet Service?

Why is ATT Internet service so spotty? I'm dropped often. Is there another provider or service that you would recommend?

Why is ATT Internet service so spotty? I'm dropped often. Is there another provider or service that you would recommend?

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Alternative Internet Service?

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Jan 25, 2013 10:10:33 AM
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Edited by Dorlese_D on Dec 16, 2013 at 1:56:41 PM

jas1234567 wrote:

Why is ATT Internet service so spotty? I'm dropped often. Is there another provider or service that you would recommend?



jas1234567,

 

     Welcome to the forum ! What kind of DSL issues are you having, slow speeds or complete loss of service? I have included a few links below, the first is through ATT customer support self help where you can choose to test and troubleshoot your DSL. The second link I have included is to test your internet speed and the third a link for sending a private message to our ATTCustomer care team if your still having spotty service. When sending a private message please include your name, email address, phone number and the best time you can be contacted. Please allow up to 48hrs for a team member to contact you.

 

DSL troubleshoot

 

DSL Speedtest

 

Private Message

 

James

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jas1234567 wrote:

Why is ATT Internet service so spotty? I'm dropped often. Is there another provider or service that you would recommend?



jas1234567,

 

     Welcome to the forum ! What kind of DSL issues are you having, slow speeds or complete loss of service? I have included a few links below, the first is through ATT customer support self help where you can choose to test and troubleshoot your DSL. The second link I have included is to test your internet speed and the third a link for sending a private message to our ATTCustomer care team if your still having spotty service. When sending a private message please include your name, email address, phone number and the best time you can be contacted. Please allow up to 48hrs for a team member to contact you.

 

DSL troubleshoot

 

DSL Speedtest

 

Private Message

 

James

Re: Alternative Internet Service?

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Jan 25, 2013 8:57:45 PM
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I never had issues when I had DSL through both a Dry Loop & phone service, or even through UVerse. If you are having dropping issues, can you post the info from your modem stat screen. Also there should be a technecian screen showing more info than the normal customer screen.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
I never had issues when I had DSL through both a Dry Loop & phone service, or even through UVerse. If you are having dropping issues, can you post the info from your modem stat screen. Also there should be a technecian screen showing more info than the normal customer screen.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Alternative Internet Service?

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