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Yale door lock will not unlock properly.


Yale door lock will not unlock properly.

I have a Yale front door lock and it's getting to the point where when I unlock the front door from outside, the bolt does not retract fully and it take us several times shaking the door for it to finally open.  I have tried replacing the batteries and that does not fix the problem.  

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Accepted by ATTDigitalLifeCS
‎01-14-2019 7:28 AM

Re: Yale door lock will not unlock properly.

@smbencze  Hello. Sounds like the door jam is a bit swollen, could be due to the change in temperatures. The entry point of the door lock needs to be shaved down to accommodate the lock. If you would, please click on my user name, then click "Send PM" and send me a private message with your name, address, account number and phone number. I will have a specialist reach out to you to have an appointment for a technician set up so we can resolve this for you. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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