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Keypad says communication error

Contributor

Keypad says communication error

Keypad says communication error.   There is power, New batteries, Bill is paid.  I can arm and disarm from my phone and alarm will sound if I open door etc.   What can I do to fix this.

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Message 1 of 8
Employee

Re: Keypad says communication error

Try pulling the keypad off the base and pressing the button on the back

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Contributor

Re: Keypad says communication error

I pushed the button in the back and it said, discovery failed... What next?
Message 3 of 8
Community Support

Re: Keypad says communication error

@Mdawsonmusic Please call into Customer Support and they can troubleshoot with you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8
Contributor

Re: Keypad says communication error

Hi. Was this ever resolved?  Have the same issue. Att has been worthless with offering no help. Considering disconnecting the service. 

Message 5 of 8
Community Support

Re: Keypad says communication error

@Pointless123  Hello. I received your private message and have responded back to you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 8
Contributor

Re: Keypad says communication error

I have this happening too. I’ve tried the back button. Same error message.

Message 7 of 8
Community Support

Re: Keypad says communication error

@Fulltimepatsfan  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 8
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