03-03-2017 4:27 PM
Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.
Solved by: Go to Solution.
03-02-2017 8:12 PM
03-02-2017 8:19 PM
I have called 7 times and have been holding for 1 hr. 5 min., 55 min., 27 min. 15 min., 18 min. 7 min., and this time 19 min. Not getting any response.
- edited 03-02-2017 8:57 PM
03-02-2017 9:46 PM
03-03-2017 5:06 AM
Same with mine. Its always somthing with the system. Either nt bat light on the controller is blinking, I cant get access to the system via tablet, internet, app. It just is a poor system and support is not very good. I think somthing needs to be done but I dont know what.
03-03-2017 5:41 AM
I got an ERR message this morning when I armed my security system. It said it was not connected to AT&T. Is this something that will be fixed on AT&T end or do I need to do something?
03-03-2017 5:54 AM
Seems like an issue across the board. I have the same error and can't arm the system either. The Chat forums are "busy" and the phone queue so far has been 20 minutes long
03-03-2017 5:57 AM
I call garbage. We can't even arm the system, so how would it send an alarm if it's not even armed
03-03-2017 6:06 AM
same thing here message will not go away. have called and tried online chat. terrible customer service
03-03-2017 6:11 AM
The same message from last night and no luck getting in customer service, tried to call 3 different times with being put on hold.. still no luck
03-03-2017 6:14 AM
Ok thanks, I tried to call this morning on my way to work but had to wait too long. Figured it was an issue with the system and thats why they were busy
03-03-2017 6:21 AM
This is the worse security company ever. I've been on the phone and waiting for live chat, for over an hour. I have four cameras that do not pick up anything. They are programmed for motion detection and they don't pick up anything. Every couple of months I have a problem with the cameras and this system. The worse. I'm so glad its not an emergency and I can't get through to anyone. Will be cancelling my service with them, what a waste of time and money. When I did call recently, they wanted to give me a new camera so we didn't leave them. Whats the sense, if none of the cameras work, they are garbage!
03-03-2017 6:35 AM
My Service is one year installed. This same issue continues to return now & again. Using the App on my iPhone to change a Plug from on to off, watch it spin to activate, then the irritation of the message appears. I've tried it 20 times without success rather than
trying to reach Option 4 by phone. Last time there it was a 30 minute hold. But finally the Agent looked up the system, reported back to try again and it was fixed. But then again the next day it all repeated. Why would Digital life not have fixed this over the year. What does the Agent do to fix the App ?