03-03-2017 4:27 PM
Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.
Solved by: Go to Solution.
03-02-2017 6:38 AM
I have the same message this morning. Website & app have been down intermittently. Am on hold with Customer Service for over 20 minutes.......still holding.
03-02-2017 6:39 AM
03-02-2017 6:42 AM
is the digital life service down again. This hsa started to haven often now. can't use the app as it wont arm the system and keeps on showing disarmed when I know that we have armed the system when we left.
03-02-2017 6:43 AM
03-02-2017 6:44 AM
been on hold with the AT&T customer service for 43 minutes now and no real person has come online so far, SIGHS
03-02-2017 6:45 AM
I am really sorry to say but looks like when their system/app is down, they dont pick up the phone and put you on hold for ever; 45 minutes on hold now
03-02-2017 6:46 AM
I sent my alarm at 10:45 PM and woke up at 3 AM and it was off. The digital panel showed Software Update. I was furious that my alarm was off and I called AT&T Digital Life. I could not remember my passcode so they would not help me but did advise that maintenance was happening until 7 AM. I asked to be transferred to customer service and they said they weren't in until 7 AM. How convenient. I want to get rid of this system and monitoring ASAP. Now I know why I paid more to have ADT -they never let me down, even if they were a bit more expensive. Ugh. Lesson Learned!
03-02-2017 6:46 AM
Thanks for the info. I'm hanging up after 30 minutes of holding. Kinda ridiculous. Why can't they send push alerts or something to their customers instead of making us all wonder what's happening?
03-02-2017 6:51 AM
03-02-2017 6:58 AM
oh wao, just checked if I can chat with them instead and the CHAT is coming up as Busy and wont let me click on it, KUDOS
03-02-2017 7:05 AM
Being my app isn't working again, I couldn't disarm my system before entering.
So, I tried something. I entered the house and waited...
4 minutes after entering, the alarm went off.
I waited for a call.
No one from ATT ever called, so after 10 minutes, I disarmed from the keypad.
This is sold as a monitored security system. It's clearly not.