03-03-2017 4:27 PM
Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.
Solved by: Go to Solution.
03-02-2017 7:12 AM
So I cant log in from my phone app, cant log in with my computer on the web portal, cant log in with the tablet. Cant unlock my door to let in a person I was having work done to the house. The system keyboad to set and unset alarm laggs.
I am so upset and have no recourse.
03-02-2017 7:25 AM
Same issues here and been sitting on hold over 30 minutes and chat 35 minutes with no reps.. Im assumig they are having some sort of outage. It would be nice if they made folks aware or had some status board to check.
Had this system for 3 months and there had been nothing but problems from day one.. equipment and the system not working to the application slow and unreliable. Sometimes i have to click disarm 4-5 times or force quit the app multiple times to get it to work.. I can guarentte they have a trmemndous amopunt of bugs related to this software.
03-02-2017 7:26 AM
Seriously, this's is an ATT forum... Customer Service (ha!) sends us here for information.
Where is ATT's notification that the upgrade brought down the system again?
Do they not know? Is the entire system unmonitored and running off a single sever in a closet somewhere?
What's the status? Will this last hours, days, weeks?
03-02-2017 7:58 AM
I have the same messge. I know you said that they will reset but do I need to get ahold of them also. I have been on hold today for an hour and a half.......
03-02-2017 8:19 AM
Everyone is frustrated with this service. I think they need to do a better job than this. They need to inform the customers that there is going to be something like this. Their app is a disaster. It never works when you need it.
03-02-2017 8:22 AM
03-02-2017 8:26 AM
We are aware of the issues currently affecting your Digital Life service, including the error message displayed on keypads.
There is no need to contact our Support or Monitoring Centers to make a report.
Thank you for your patience as we work to resolve these matters as quickly as possible.