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How to change Digital Life keypad code

Employee

How to change Digital Life keypad code

How do you change the code on the keypad doors for digital life?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 9
Community Support

Re: Digital Life question

@zookeyper Hello. Are you referring to the master code or individual user codes?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 9
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Employee

Re: Digital Life question

The Master code. I think you have to hit that gear sign but not sure.


*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 9
Community Support
Solution
Accepted by Administrator (Administrator)
Accepted by Lingoes
‎05-01-2018 8:29 AM

Re: Digital Life question

@zookeyper

 

Try this:


1. Remove battery cover
2. Remove batteries
3. Remove the two screws behind the batteries
4. Remove the screw at the very bottom of the lock.
5. carefully remove the entire back plate
6. press the button on the circuit board just above where the wires are connected
7. Keep holding the button while you replace the batteries.
8. Release button once batteries are in
9. The code is now reset to the default code of 12345678
10. Reassemble the lock and follow the below steps to change your new Master PIN.

 

To change the Master PIN:
1. Enter master pin then press #
2. Enter 1 then #
3. Enter New Master pin then #
4. press * to end program

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 9
Employee

Re: Digital Life question

Thanks


*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 9
Contributor

Re: Digital Life question

I have an intermittent beeping sound coming out from the DL controller and Digital life app states DLC jammed. I tried solution center, but all it does show a circle pie and states wait. I have been waiting forever for online help. What gives? I am ready to dump this digital life system due to poor customer support.

 

Message 6 of 9
Community Support

Re: Digital Life question

@Ivatan  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 9
Contributor

Re: Digital Life question

How do I change individual codes? Without the app. Don’t remember login.

Message 8 of 9
Community Support

Re: Digital Life question

@Katrch Hello. For the door lock? You would need to log into the app or log into your account online. There is a login and password reset link for both.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 9
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