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Garage door opener

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Garage door opener

I need to know which brand of garage door opener is compatible with the ATT digital life? I call tech support all I get is that you can't use the Genie, lift master and Chamberlin. I don't know of many more garage door makers. All I need is a brand and make that ATT knows works with this system.
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Message 1 of 49
Contributor

Re: Garage door opener

Our technician that just came out and installed our garage controller told us that ours wouldn't work either. He went ahead and installed everything and charged us for the part but it's just sitting there not doing us any good. Is there a way for us to have it rechecked? The garage control was one reason that we liked the system as well but that part is useless to us

Message 31 of 49
Community Support

Re: Garage door opener

@bbprncss There are some garage door openers that are not compatible with the Digital Life garage door controller. Do you know the make and model of your garage door opener?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 32 of 49
Contributor

Re: Garage door opener

It is a Quantum 3214.

We are willing to replace the garage door opener if we need to but we would need to make sure that whatever we buy is compatible with the system. There's no point in spending the money to replace it if we get one that still won't work.
Message 33 of 49
Community Support

Re: Garage door opener

@bbprncss I would recommend a simple garage door opener. A smart garage door opener will not be compatible with our Garage door controller.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 34 of 49
Contributor

Re: Garage door opener

I want to add Garage Door Controller to use on my At & T digital life system.  I have Chamberlin garage door controller. What should I buy ?

 

Message 35 of 49
Contributor

Re: Garage door opener

its Dec 2017 now, has this issue been resolved? I just got a new LiftMaster garage door with My Q and the wires were all re connected but the garage door doesn't respond. The My Q app is working fine and opens and closes the door via the APP. 

Message 36 of 49
Contributor

Re: Garage door opener

No. I am just thinking now to buy it from AT&T and have them install.
Message 37 of 49

Re: Garage door opener

hey, I am planning to buy a new garage door opener for my garage door so could you please tell me, should i need to buy Chamberlin or Lift Master 8500 ??. Need Suggestions 

Message 38 of 49
Community Support

Re: Garage door opener

@CaseyClements Good morning...as long as you purchase  one that does not have the MY Q you should be all set! The recommendation is to purchase a regular garage door opener that will work with a standard push button with nothing fancy on it, and  Chamberlin make several that will work. I hope that this helps!

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 39 of 49
Community Support

Re: Garage door opener

@CaseyClements hey there, I should have added as long as it is a 2 wire versus 3 wire , and not the My Q , will be good to go!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 40 of 49
Contributor

Re: Garage door opener

I have a genie.  It worked while the installer was here but now it won’t do anything through the app.  It works great with the button on the wall and the garage door remote in my car.   Any suggestions as to how I can make it work again 

Message 41 of 49
Teacher

Re: Garage door opener

@Bakerrange  Contact customer support - if it doesn’t work on your app or through the Web Portal then it is probably defective and repair/replacement is most likely covered under you monthly service cost.

Message 42 of 49
Community Support

Re: Garage door opener

@Bakerrange  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue. Thank you

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 43 of 49

Re: Garage door opener

Okay, I keep reading that the MyQ is not compatible.  Basically, the smart switch on the wall, sends a wireless signal to the garage door opener vs a low voltage signal from the wired openers.  The system is designed to send the same signal that the wall switch sends through the wire.  But when it the switch is wireless, that device becomes a moot issue.  And since the Liftmaster system is a different language than the Digital Life, it can't send the wireless signal to the motor.  Yet I can teach my garage door opener in the visor in my truck the signal and can't do the same on a Digital Life controlled device?  How is that possible?

 

Message 44 of 49
Community Support

Re: Garage door opener

@cheddarthief  Hello. Due to the garage door controllers being tied in with home security, there is no driver code or software for the MyQ and a small list of compatible devices for them.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 45 of 49
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