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Digital Door Lock - How to change passcode?

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Digital Door Lock - How to change passcode?

Can you please tell me how to change the passcode.  I'm not sure we were given a manual for the door locks.  I have manual for the rest of the equipment but not that.

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Message 1 of 10
Community Support

Re: Digital Door Lock - How to change passcode?

If you know the current master code, then you can change it at the door lock keypad.

1. Enter master pin then press #

2. Enter 1 then #

3. Enter New Master pin then #

4. press * to end program

 

If you forgot the current master code, you will need to do a factory reset on the lock.

1. Remove battery cover

2. Remove batteries

3. Remove the two screws behind the batteries

4. Remove the screw at the very bottom of the lock.

5. carefully remove the entire back plate

6. press the button on the circuit board just above where the wires are connected

7. Keep holding the button while you replace the batteries.

8. Release button once batteries are in

9. The code is now reset to the default code of 12345678

10. Reassemble the lock and follow the above directions to set a new code.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10
Guru
Solution
Accepted by Community Support (Community Support)
Accepted by ATTDigitalLifeCS
‎07-27-2017 12:11 PM

Re: Digital Door Lock - How to change passcode?

It depends on whether you are talking about the Yale push button or the Yale touchscreen lock. And whether you are talking about changing the master or a secondary code.  A secondary code can be added or deleted from the app under the device. The master cannot be changed from the app or website. And per instructions above, if you have the master, you can change from the doorlock. I think the instructions are the same

If you only have 1 code entered, then it would be the master code

 

https://www.yale2you.com/Yale_CDN/Yale_Key%20Free_DB_PUSH_B1L_ZW_Instructions.pdf

 

https://suretydiy.com/wp-content/uploads/YaleTouchscreenInstallation.pdf

 

Message 3 of 10
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Community Support

Re: Digital Door Lock - How to change passcode?

@Tretiree thank you for the clarification!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 10
Tutor

Re: Digital Door Lock - How to change passcode?

Can't get this to work. After I put in master code to unlock it, when I hit # (or any other button) it reengages the deadbolt. What am I doing wrong?
Message 5 of 10
Community Support

Re: Digital Door Lock - How to change passcode?

@Jfultonpt Have you completed the entire process (all the steps below) to change your master pin and it's still not working?

 

1. Enter master pin then press #

2. Enter 1 then #

3. Enter New Master pin then #

4. press * to end program

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 10
Tutor

Re: Digital Door Lock - How to change passcode?

When I type master code it opens, but when I do the # (or any button), it closes again. So when I then do 1 #, it thinks it's an incorrect code.

 

Message 7 of 10
Community Support

Re: Digital Door Lock - How to change passcode?

@Jfultonpt You may have to perform a factory reset, then update the master pin. The steps are below.

 

  Factory reset on the lock.

1. Remove battery cover

2. Remove batteries

3. Remove the two screws behind the batteries

4. Remove the screw at the very bottom of the lock.

5. carefully remove the entire back plate

6. press the button on the circuit board just above where the wires are connected

7. Keep holding the button while you replace the batteries.

8. Release button once batteries are in

9. The code is now reset to the default code of 12345678

10. Reassemble the lock and follow the below directions to set a new code.

 

If you know the current master code, then you can change it at the door lock keypad.

1. Enter master pin then press #

2. Enter 1 then #

3. Enter New Master pin then #

4. press * to end program

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 10
Contributor

Re: Digital Door Lock - How to change passcode?

What if I don't have a # on my door lock do i just do the battery removal and default setting option?  It is a yale lock with no # to enter to do the above instructions.

 

Thanks

Message 9 of 10
Community Support

Re: Digital Door Lock - How to change passcode?

@jenniferbenard - Use the gear button instead of the # in this case.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 10
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