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Communication Error on Main Keypad

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Communication Error on Main Keypad

Over the last couple of weeks, intermittently, my main keypad displays a message saying Communication Error. When the message is present, I can not arm or disarm the system using the keypad. However, I can disarm and arm the system using a mobile device or with the mobile keypad. Any ideas? Bad keypad? Battery? Is anyone else having this issue? 

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Re: Communication Error on Main Keypad

Hi @rlejr66

It's possible that the keypad itself is defective or there could be an issue with its wiring.  Please attempt to troubleshoot the device, either on your own using our Solution Center with guided steps, or via our Support Team.  This will help determine what the issue is an work towards resolving the matter, even if replacement is necessary. 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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