10-12-2015 6:50 PM
Solved by: Go to Solution.
- edited 10-24-2015 10:54 PM
01-28-2016 8:18 PM
I had this same problem since last week until today I was able to resolve it on my own by unplugging the white adapter box that is plugged into the power outlet from the wall.
Btw, the customer support I spoke with earlier in the week had twice done a restart of the Digital Life system but that did not resolve the issue. He also said this is an issue which other customers are having and had something to do with the Uverse bandwidth. He had scheduled a Uverse technician to come to my residence to check the Uverse service but now this is resolved (hopefully) by me, I've called AT&T Digital Life and told them to cancel Uverse coming to my residence.
06-02-2016 11:01 PM
Okay, so the answer above by Harvest1 is correct but not completely explained. The system as installed in my home uses a wifi connection proprietary to the digital life system. There is one end at your wifi router plugged into the wall, there needs to be 3 green leds lit. There is another larger box plugged in near the digital life system box, it also should have 3 green leds in a column and a 4th off to the side.
When I was receiving the low bandwidth error message, the center led was off on both boxes, they need to be paired.
I was instructed to unplug the box near the wifi router, move it to the box near the DL system, plug it in there, on top of the larger box thereis a button, push it once (led blinks), on the side of the smaller box there is a "security" button, push and hold it for 3 seconds, this will pair them. Unplug and return the smaller box to the router, plug it in to the wall and the router.
The 3 green leds should now be on both of the two boxes.
Problem solved and live viewing of the camera is restored.
Best of luck and God bless you all.
06-20-2016 8:30 AM
I have been having the same issue with my Cameras for about two months now. I have had a digital life tech out who said it was a Uverse band width issue. Uverse tech came out and said the band width is fine. Call Digital life. I have had nothing but issues with both the internet service and the digital life service. They have been installed since 03/7/16 (uverse) and 03/14/16 (digital) life and neither have work properly since those dates. It's been very frustrating to have to call them every week to have them do test, reboot, and send out inexperienced tech would seem to have no clue on how to resolve my problem. I've been paying full price for a service that I have not been receiving.
10-24-2016 7:01 AM
Thank you. After almost a day and a half on the phone with tech support. I found the bridge. I repaired it and my live feed reappeared. Tech support was horrible. I found this forum and followed instructions and the problem was resolved within minutes. My ear hurt from all the time I spent on the phone with them. I now have a cracked screen on my iphone because it fell while I was on hold. Once again thank you. You were so helpful. Now hopefully ATT will replace my cracked screen under insurance for a minium price