Teacher
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42 Messages
my phone was stolen!=(
now I don't have anything to communicate with, and not to receive calls either, my concern lays on the fact the device was not insured, and also I was barely on the fourth installment, so I know I have to pay off the phone anyways, there is another fact whoever it is the thief, probably is using my data plan, or whatever it is. there is no any sort of way to resolve this issue?
Accepted Solution
Official Solution
kdfederer
ACE - Expert
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13.1K Messages
8 years ago
Contact AT&T immediately and have them blacklist your phone and disable your SIM.
Blacklisting the phone will make the phone unusable on any system and disabling the SIM will make sure that no one uses your plan's data or minutes.
But it would be a good way to find the thief by tracking who they are calling and texting.
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Accepted Solution
Official Solution
kdfederer
ACE - Expert
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13.1K Messages
8 years ago
Yes, you can recover your line on your account with a new phone and sim card. the phone is blacklisted, not your account. If you would happen to get your phone back, you could get it taken off of the blacklist and use it again. but would still need a new sim card. Once a sim is deactivated, it cannot be reactivated.
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Oscar1987zp
Teacher
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42 Messages
8 years ago
cool thanks,. but once the line is in blacklist, I can recover the same line again?
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Rodriguez8779
Contributor
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1 Message
6 years ago
how do I go about reporting my phone being stolen?
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