09-23-2015 8:12 AM
Solved! Go to Solution.
09-24-2015 11:37 AM - edited 10-26-2016 12:16 PM
I’m sorry to hear you’re having issues with Visual Voicemail since your software update; I’d be glad to help you out!
First reset your network settings:
Go to Settings > General > Reset > Reset Network Settings.
Please bear in mind that any saved Wi-Fi passwords will be deleted and you will have to re-add them.
If that does not work, you can troubleshoot your Voicemail feature here.
01-09-2017 7:39 AM
01-09-2017 12:41 PM
Same issue here too.
I see the voicemails show up but when I tap them to see the play options it immediately closes before I can actually tap anything. Sometimes it will let me tap the voicemail and even tap play but after playing for like 2 seconds it stops and then closes again. Very frustrating.
I've done EVERYTHING to try and fix this. I even went to the Apple Store and worked with once of their Genius support guys. He had me totally wipe my phone and set it up as a new phone -and NOT restore from backup. He said that the issue probably was related to a corrupt OS image and that each time I kept restoring from iCloud it just kept reinstalling the bad image. He told me the only way to prevent me from reinstalling the corrupt image was to configure the iPhone as a new phone. This meant that all of my settings were gone and I had to redownload all of my apps, configure mail, theme, ringer options even reorganize all of my apps into my desired folders which are usually all setup and organized when I restore from iCloud backup.
None of this has worked. Please help.
01-18-2017 2:18 PM
I was only able to get this resolved by calling AT&T tech support. They did a "patch update" over the network, then I rebooted my iPhone 7 by holding the power button & volume down button for 5-10 seconds.
He said the patch update basically reregisters the SIM card on the AT&T network.
Glad it's fixed.
01-18-2017 11:38 PM
Thanks so much! I try to avoid calling for tech help for obvious reasons, but I'll definitely give it a shot if this worked for you. I mean, sometimes you REALLY don't want to have to call the person back unless you need to. And sometimes, you really want to keep that funy/stupid/sweet message rather than delete it in frustration after returning the call.
02-15-2017 4:57 PM
03-23-2017 8:03 AM - edited 03-23-2017 8:05 AM
Short term work around I've found is to text the voice message to yourself (you can do this from the Voicemail inbox area for each individual message). This allowed me to listen to a voicemail I needed to hear before I would have the time to call AT&T.
04-20-2017 5:58 PM
OK. I finally got mine working. You will have to do one of two things:
I hope this solution provides relief to others plagued with the same issue.