Contributor
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1 Message
iPhone 6 after update voice mail issue : won't record or play
Totally non responsive. I touch play. Nothing. I touch record, nothing.
This IPhone 6 was freezing before the update and I paid for extra memory.
Of course I turned completely off and then turned on again. Same result.
Help!
This IPhone 6 was freezing before the update and I paid for extra memory.
Of course I turned completely off and then turned on again. Same result.
Help!
Accepted Solution
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hello @Babssheath
I’m sorry to hear you’re having issues with Visual Voicemail since your software update; I’d be glad to help you out!
First reset your network settings:
Go to Settings > General > Reset > Reset Network Settings.
Please bear in mind that any saved Wi-Fi passwords will be deleted and you will have to re-add them.
Thanks,
Charise
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Garcmon
Contributor
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2 Messages
7 years ago
I'm having the same issue. When I try to play the message it the play icon shifts to pause as if the message will play, but the the progress bar doesn't move and the message doesn't play. This has been an issue for some time and so far usually, at some point it will eventually play when I randomly try to play it again, but it could be several days before it responds. I've simply been calling people back when I know the contact, but when it's an unfamiliar number it's a real problem. I've rebooted the phone (iPhone 6 with latest software) with no better response and I've reset my network settings as you've instructed here - no dice. Help.
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aschreiber
Contributor
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2 Messages
7 years ago
Same issue here too.
I see the voicemails show up but when I tap them to see the play options it immediately closes before I can actually tap anything. Sometimes it will let me tap the voicemail and even tap play but after playing for like 2 seconds it stops and then closes again. Very frustrating.
I've done EVERYTHING to try and fix this. I even went to the Apple Store and worked with once of their Genius support guys. He had me totally wipe my phone and set it up as a new phone -and NOT restore from backup. He said that the issue probably was related to a corrupt OS image and that each time I kept restoring from iCloud it just kept reinstalling the bad image. He told me the only way to prevent me from reinstalling the corrupt image was to configure the iPhone as a new phone. This meant that all of my settings were gone and I had to redownload all of my apps, configure mail, theme, ringer options even reorganize all of my apps into my desired folders which are usually all setup and organized when I restore from iCloud backup.
None of this has worked. Please help.
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dkmort
Teacher
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6 Messages
7 years ago
Same issue here with my iPhone 7 128GB. Very weird and annoying.
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dkmort
Teacher
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6 Messages
7 years ago
I was only able to get this resolved by calling AT&T tech support. They did a "patch update" over the network, then I rebooted my iPhone 7 by holding the power button & volume down button for 5-10 seconds.
He said the patch update basically reregisters the SIM card on the AT&T network.
Glad it's fixed.
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Garcmon
Contributor
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2 Messages
7 years ago
Thanks so much! I try to avoid calling for tech help for obvious reasons, but I'll definitely give it a shot if this worked for you. I mean, sometimes you REALLY don't want to have to call the person back unless you need to. 😉 And sometimes, you really want to keep that funy/stupid/sweet message rather than delete it in frustration after returning the call.
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Hold4Fifty1mins
Contributor
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1 Message
7 years ago
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Vipergaljm9
Contributor
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1 Message
7 years ago
Short term work around I've found is to text the voice message to yourself (you can do this from the Voicemail inbox area for each individual message). This allowed me to listen to a voicemail I needed to hear before I would have the time to call AT&T.
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aschreiber
Contributor
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2 Messages
7 years ago
OK. I finally got mine working. You will have to do one of two things:
Either:
I hope this solution provides relief to others plagued with the same issue.
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