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can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?

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can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?

Hi,

 

I have a Samsung S3 Frontier LTE (SM-R765A) that I purchased from a friend in the USA and I'd like to use it with my local carrier here in Canada (with Rogers, if that matters).

 

the ICCID (and the IMEI for that matter) on the watch appears to be incompatible with Rogers.  However, their tech support (after many hours) told me that the original carrier (AT&T) may be able to delete the eSIM profile which would allow me to provision it on the Rogers network.

 

Is there any way to remove the eSIM profile from these watches?  I bought this one after doing some research into frequencies, bands, etc and the watch should be compatible.  the watch detects the Rogers network when I scan for Network Operators, but I'm unable to register.

 

Any tips or ideas would be greatly appreciated!

 

Thanks,

 

Joel 

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Message 1 of 12
Administrator

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?

Good morning @oddboy,

Thanks for your post. At this time AT&T branded wearables like your SM-R765A cannot be unlocked to use on Rogers in Canada.

You can still use the device with Wi-Fi & Bluetooth - or you can purchase an AT&T PREPAID plan with roaming in Canada as a work around. We encourage you to check out "Unlock a Gear S3 Frontier to use it in others countries" for additional information. 

Kenneth, AT&T Community Specialist


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Message 2 of 12
Tutor

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?

Thanks @ATTCares / Kenneth

 

can I just pick any of the prepaid plains or is there something specific for wearables?  Also, the prepaid pages seem to indicate that roaming may be at 2G speeds.  is that true?

 

thanks,

 

Joel

Message 3 of 12
ACE - Expert

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?


@ATTCares wrote:

Good morning @oddboy,

Thanks for your post. At this time AT&T branded wearables like your SM-R765A cannot be unlocked to use on Rogers in Canada.

You can still use the device with Wi-Fi & Bluetooth - or you can purchase an AT&T PREPAID plan with roaming in Canada as a work around. We encourage you to check out "Unlock a Gear S3 Frontier to use it in others countries" for additional information. 

Kenneth, AT&T Community Specialist


You cant purchase a ATT prepaid plan to work with a watch Kenneth....  Get your stories right...  @ATTKevin  can this post be amended.

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Message 4 of 12
Administrator

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?

We're here to help, @oddboy

 

You cannot put a prepaid plan on a wearable. You would need to get a postpaid data plan for your watch. Check out our Data plan page to pick a plan that best fit your needs. Thank you.

 

Makaela, AT&T Community Specialist.


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Message 5 of 12
ACE - Sage

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?

🤦‍♀️   

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 6 of 12
Tutor

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?

Ok, so I can't find an option for voice and data for a wearable. 

 

It's also not clear to me if I can create an account or even pay for service at all if I don't have a US address.

 

Are there actually any options for me to use this watch?

 

This is all I could find... 

 

https://www.att.com/buy/wearables/samsung-galaxy-watch-46mm-silver.html

 

Thx, 

 

Joel

Message 7 of 12
ACE - Expert
Solution
Accepted by topic author
Accepted by oddboy
‎08-22-2019 8:35 AM

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?


@oddboy wrote:

Ok, so I can't find an option for voice and data for a wearable. 

 

It's also not clear to me if I can create an account or even pay for service at all if I don't have a US address.

 

Are there actually any options for me to use this watch?

 

This is all I could find... 

 

https://www.att.com/buy/wearables/samsung-galaxy-watch-46mm-silver.html

 

Thx, 

 

Joel


For wearables in the US you need a post paid plan and a phone plan also.  Its not going to work for you and I have no idea why ATTcares even mentioned it.

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Message 8 of 12
Tutor

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?

Awesome. I understand now. Thank you. 

 

I was wondering why the LTE version of the S3 watches are selling for less than the BT only ones, and I guess now I know. They're not "first class" devices, more of extensions of your phone.

 

Thanks to everyone who contributed! 

Message 9 of 12
Administrator

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?


@GLIMMERMAN76 wrote:

You cant purchase a ATT prepaid plan to work with a watch Kenneth....  Get your stories right...  @ATTKevin  can this post be amended.


Hey @GLIMMERMAN76!

 

This is a tough one as I'm finding some conflicting information around if the eSim profile can be removed. I know on Apple Watches they can, but having a difficult time finding anything on the Samsung Gear. I've sent this over to the right folks (@ATTTimCS's team) to dig deeper into it as they're way smarter than me on this. Tim's team will update this thread once they explore the options.

 

Thanks for calling this out!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 12
ACE - Expert

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?


@ATTKevin wrote:

@GLIMMERMAN76 wrote:

You cant purchase a ATT prepaid plan to work with a watch Kenneth....  Get your stories right...  @ATTKevin  can this post be amended.


Hey @GLIMMERMAN76!

 

This is a tough one as I'm finding some conflicting information around if the eSim profile can be removed. I know on Apple Watches they can, but having a difficult time finding anything on the Samsung Gear. I've sent this over to the right folks (@ATTTimCS's team) to dig deeper into it as they're way smarter than me on this. Tim's team will update this thread once they explore the options.

 

Thanks for calling this out!


@ATTKevin 

 

I was more taking about the prepaid plan stuff.  But yeah Samsung makes it hard to find info.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 12
Administrator

Re: can AT&T *delete* the eSIM profile on my Samsung s3 Frontier smart watch?


@GLIMMERMAN76 wrote:

I was more taking about the prepaid plan stuff.  But yeah Samsung makes it hard to find info.


Definitely - Tim's team is looking into why prepaid was given as an option. I'm a "fix-it" guy, so my mind pretty much always defaults to what can be done to solve the problem. I'll let them acknowledge the prepaid response Smiley Very Happy

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